Stock Image

Service Quality

Brown, Stephen, Evert Gummesson, Edvardsson, Bo, Gustavsson, Bengtove

3 ratings by Goodreads
ISBN 10: 0669211524 / ISBN 13: 9780669211528
Published by Lexington Books, 1998
Used Condition: Fair
From Better World Books (Mishawaka, IN, U.S.A.)

AbeBooks Seller Since August 3, 2006

Quantity Available: 1

Buy Used
Price: US$ 3.48 Convert Currency
Shipping: Free Within U.S.A. Destination, Rates & Speeds
Add to basket

30 Day Return Policy

About this Item

Former Library book. Shows definite wear, and perhaps considerable marking on inside. Bookseller Inventory # GRP77188018

Ask Seller a Question

Bibliographic Details

Title: Service Quality

Publisher: Lexington Books

Publication Date: 1998

Book Condition:Fair

Edition: 0th Edition.

About this title


To learn more about Rowman & Littlefield titles please visit us at

About the Author:

Jan Carlzon was born in Nykoping, Sweden, in 1941. After receiving his M.B.A. from the Stockholm School of Economics in 1967, he joined Vingresor, Sweden's largest tour operator, first as product manager and later as head of marketing. In 1974, when the package-tour business was in a tailspin because of the first energy crisis, he was named managing director of Vingresor at the age of 32 and soon reversed that company's economic decline. In 1978 he became managing director of Linjeflyg, Sweden's major domestic airline, and in 1981 he took command as resident and chief executive officer of SAS, the consortium of the national airlines of Denmark, Norway, and Sweden. At both Linjeflyg and SAS his leadership turned heavy economic losses into healthy profits within a year. Mr. Carlzon is frequently invited to give talks and interviews worldwide on leadership and customer-oriented business strategies.

"About this title" may belong to another edition of this title.

Store Description

Visit Seller's Storefront

Terms of Sale:

100% refunds guaranteed, no questions asked.

Shipping Terms:

We ship daily!

List this Seller's Books

Payment Methods
accepted by seller

Visa Mastercard American Express