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The Service Systems Toolbox

Bicheno, John

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ISBN 10: 0956830706 / ISBN 13: 9780956830708
Published by Picsie Books
Used Condition: Fine Soft cover
From JVG Books LLC (Westfield, NJ, U.S.A.)

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Bibliographic Details

Title: The Service Systems Toolbox

Publisher: Picsie Books

Binding: PAPERBACK

Book Condition:Fine

About this title

Synopsis:

A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools.A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and USA.

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