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Successful manager: Hotel Front Office Manager 365 days of the 365-day management notes series management notes(Chinese Edition)

TENG BAO HONG

ISBN 10: 7545413849 / ISBN 13: 9787545413847
New Condition: New Soft cover
From liu xing (JiangSu, JS, China)

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Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Pub Date: October 2012 Pages: 171 Publisher: Guangdong Economic Press 365 days of successful managers manage notes: Hotel Front Office Manager 365 days management notes. tells the story of the day working arrangements with the implementation of Hotel Front Office Manager. a week work arrangements and the implementation of January working arrangements with the implementation. the quarter working arrangements with the implementation of the annual work arrangements and implementation of the content. Large secondary school students. management training. career management institutions students read. also applies to the hotel manager. supervisor. foreman. new post as management personnel on hand tool use. Contents: The management stage REVIEW 365 days work. 365 days a year to allocate two national holidays. working time. phase of Chapter day working arrangements and the implementation of a formulation of the work plan on the day. make each day image of the self-test. the Front Office daily morning [Example 01] hotel Front Office morning to talk about the contents and a list of elements that example [Example 02] hotel lobby as early as the Code of Practice . daily patrol work five or six commonly used forms and forms management. the antechamber daily work management seven. in coordination with other departments in the hotel in eight control work nine to carry out the rooms to sell work ten good rooms. guests complaint handling 10 one the Front Office conventional event processing XII emergency handling of the incident [Example 03] contingency plans for emergencies Hotel [Example 04] hotel fire emergency drill plan management experience second chapter a week working arrangements and the implementation of a formulation of a work plan for a week [Example 05] week work plan of the Hotel Front Office Manager. presided over the department weeks regular meeting [Example 06] Hotel Front Office weekly meetings. participate in department manager weekly meetings as a manager on duty [Example 07] hotel duty process five new staff person level guidance [Example 08] hotel employee handbook (outline) VI Front Office weekly health check [ Example 09] hotel lobby health check standard seven or solicit guest comments [Example 10] of hotels guest comments table [Example 11] praise card eight reception of the VIP guests. each weekly summary [Example 12] anniversary of the Hotel Front Office summary of ten. the weekly management experience of self-reflection monthly work arrangements and the implementation of a formulation of monthly work plan. preparation of monthly scheduling table example 13] hotels each class assignment provides three Front Office staff training [Example 14] Hotel Front Office Business Center new employee orientation content [Example 15] in front of the hotel Office of the Ministry of concierge staff training four. on-the-job staff training [Example 16] Hotel Front Office service training standards contact travel agency. travel site [Example 17] travel service company in cooperation with the hotel protocol [Example 18] the Travel and Hotel VI. market research [Example 19] hotel market research report monthly staff performance appraisal eight. write a monthly summary of the work [Example 20] Chapter quarter May summary of the work of the Hotel Front Office Management experience working arrangements with the implementation of a formulate Front quarter target plan. the admissibility of employee turnover. staff recruitment management [Example 21] antechamber competent interview questions. new employees regularized arrangements [Example 22] Hotel Front Office Application for positive staff and five. lobby equipment quarter big check six. cost control and management of seven. the establishment and management of customer history file eight employees incentives work [Example 23] ; Hotel Front Office incentives program. Bookseller Inventory # NE050298

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Title: Successful manager: Hotel Front Office ...

Binding: paperback

Book Condition:New

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