ISBN 10: 0471657484 / ISBN 13: 9780471657484
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Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Preface.Part 1: Supervision and HR Management and Leadership.Chapter 1: The Supervisor as Manager.Chapter 2: The Supervisor as Leader.Part 2: The Workplace.Chapter 3: Equal Opportunity in the Workplace.Chapter 4: Creating a Positive Work Climate.Chapter 5: Developing Performance Standards.Chapter 6: Recruiting and Selecting Applicants.Part 3: Employee Development.Chapter 7: Teamwork and Teambuilding.Chapter 8: Employee Training and Development.Chapter 9: Evaluating Performance.Chapter 10: Discipline and Employee Assistance Programs.Part 4: Supervising Human Resources.Chapter 11: Planning and Organizing.Chapter 12: Communicating Effectively.Chapter 13: Delegating.Chapter 14: Decision Making and Control.Glossary.Index. Bookseller Inventory #

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Synopsis: This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.

From the Back Cover: Supervision in the Hospitality Industry provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. Along with updated material in each chapter, this Fifth Edition features:

  • New material on diversity initiatives, recruitment, and retention
  • A new chapter on team building and teamwork
  • Updated profiles of individuals and companies
  • A variety of training activities for real-world simulation

It takes a lot of savvy to manage a thriving hospitality business. Managers must satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity. Methods for achieving these goals as well as for communicating effectively, planning, organizing, and maintaining a management point of view are reinforced through quizzes, exercises, self-assessments, simulations, case studies, role play, and journal writing.

Supervision in the Hospitality Industry, Fifth Edition is the complete guide for students in culinary and hospitality programs, as well as foodservice professionals and chefs.

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Miller, Jack E., Walker, John R., Drummond, Karen E.
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Miller, Jack E., Walker, John R., Drummond, Karen E.
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Book Description Wiley, 2006. Condition: Good. 5th Edition. Former Library book. Shows some signs of wear, and may have some markings on the inside. Seller Inventory # GRP29052530

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Book Description Wiley, 2006. Condition: Good. 5th Edition. Ships from Reno, NV. Former Library book. Shows some signs of wear, and may have some markings on the inside. Seller Inventory # GRP88175280

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Book Description Condition: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: fifth ] Publisher: Wiley Pub Date: 3/3/2006 Binding: Hardcover Pages: 544 fifth edition. Seller Inventory # 2776750

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