Supervision in the Hospitality Industry, Student Workbook

Jack E. Miller, John R. Walker, Karen E. Drummond

Published by Wiley
ISBN 10: 0471313505 / ISBN 13: 9780471313502
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Cover and pages show some wear from reading and storage. May have light creases on the cover and binding. Some pages may contain writing and or highlighting. Bookseller Inventory #

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Synopsis: * Covers all areas related to managing employees in foodservice and hotel operations, from communication, recruitment, and training to performance evaluation, discipline issues, and delegation.
* Each chapter features new, up-to-date material.
* Expanded coverage of hospitality organizations through case studies and hotel industry examples.

From the Back Cover: Supervision in the Hospitality Industry provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. Along with updated material in each chapter, this Fifth Edition features:

  • New material on diversity initiatives, recruitment, and retention
  • A new chapter on team building and teamwork
  • Updated profiles of individuals and companies
  • A variety of training activities for real-world simulation

It takes a lot of savvy to manage a thriving hospitality business. Managers must satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity. Methods for achieving these goals as well as for communicating effectively, planning, organizing, and maintaining a management point of view are reinforced through quizzes, exercises, self-assessments, simulations, case studies, role play, and journal writing.

Supervision in the Hospitality Industry, Fifth Edition is the complete guide for students in culinary and hospitality programs, as well as foodservice professionals and chefs.

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Title: Supervision in the Hospitality Industry, ...
Publisher: Wiley
Binding: Paperback
Book Condition: VERY GOOD

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