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Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Preface.CHAPTER 1: AN INTRODUCTION TO SUPPLY CHAIN MANAGEMENT.The Evolution of the Supply Chain.How the Supply Chain Works.The Evolving Structure of Supply Chains.Participants in the Supply Chain.Aligning the Supply Chain with Business Strategy.Chapter Summary.Discussion Questions.CHAPTER 2: THE RETAIL DISTRIBUTION CHANNEL.Participants in the Distribution Channel.Types of Channels.Channel Relationships.Chapter Summary.Discussion Questions.CHAPTER 3: SUPPLY CHAIN OPERATIONS: PLANNING.Five Links in the Chain.Demand Forecasting.Product Pricing.Inventory Management.Chapter Summary.Discussion Questions.CHAPTER 4: SUPPLY CHAIN OPERATIONS: SOURCING MATERIALS AND MAKING PRODUCTS.Procurement.Credit and Collections.Product Design.Production Scheduling.Facility Management.Chapter Summary.Discussion Questions.CHAPTER 5: SUPPLY CHAIN OPERATIONS: DELIVERIES AND RETURNS.Order Management.Delivery Scheduling.The Reality of Returns.Outsourcing Supply Chain Operations.Chapter Summary.Discussion Questions.CHAPTER 6: TECHNOLOGY AND SUPPLY CHAIN COORDINATION.The "Bullwhip Effect".Coordinating the Supply Chain.Collaborative Planning, Forecasting, and Replenishment.Starting Supply Chain Collaboration.Information Systems.Inventory Management Systems.Assessing Technology and System Needs.Chapter Summary.Discussion Questions.CHAPTER 7: MEASURING PERFORMANCE: SUPPLY CHAIN METRICS.Four Types of Markets.Market Performance Categories.Customer Service Metrics.Internal Efficiency Metrics.Demand Flexibility Metrics.Product Development Metrics.Collecting and Using Performance Data.Spotlighting Problems and Opportunities.Chapter Summary.Discussion Questions.CHAPTER 8: DEFINING SUPPLY CHAIN OPPORTUNITIES.Identifying Opportunities.Combining System Design and Strategy.Initial Project Plans and Budgets.Chapter Summary.Discussion Questions.CHAPTER 9: DEVELOPING SUPPLY CHAIN SYSTEMS.Organizing a Systems Development Project.Designing a Supply Chain System.Creating a System Prototype.Final Planning and Budgeting.The Build Phase.Chapter Summary.Discussion Questions.CHAPTER 10: THE REAL-TIME SUPPLY CHAIN AND BEYOND.Power on Demand.Global Sourcing.Retail Technology Trends.Thinking Strategically.Adaptive Networks.Chapter Summary.Discussion Questions.Glossary.Index. Bookseller Inventory #

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Synopsis: In a clear and highly readable format, this book defines supply chains, focusing on the impact they have in the retail industry. Understand step-by-step how supply chains are organized, the factors that impact their operations, and what that means to the customer. A complete set of powerpoint lecture slides and sample course syllabus is available by contacting co-author Michael Hugos at the Center for Systems Innovation. 
Combine this textbook with the online SCM Globe supply chain simulator for a complete learning package. SCM Globe is a laboratory where students model and simulate the operations of actual retail supply chains anywhere in the world. Students apply what they learn in readings and lectures to solve supply chain problems in highly realistic simulations. Engage students and increase knowledge retention. 

About the Author: MICHAEL HUGOS is an author, speaker and principal at Center for Systems Innovation [c4si]. Prior to that he was the chief information officer of a distribution cooperative that served customers across North America and Europe. He designed and developed a suite of supply chain applications that transformed the company's organization and revenue structure. His work won the CIO 100 Award and the Premier 100 Award. He earned his MBA from Northwestern University's Kellogg School of Management, and is author of several other books including Business Agility and Business in the Cloud, both from Wiley.

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