Technical Communication: Process and Product, Sixth Edition, offers a wealth of tools for creating effective written communication in the workplace. A step-by-step process, complete with process logs and student-written samples, will help the reader learn how to craft correspondence, documents, and presentations that will get the job done.
New to this edition:
- Coverage of audience analysis and contextual writing is now integrated throughout the text and supported by numerous writing examples
- Collaborative writing is now introduced in Chapter 1 and supported throughout the book with collaboration exercises
- Coverage of contemporary communication forms, such as instant messaging and blogging, and how to use them appropriately
- A chapter on persuasive communication (Chapter 10)
- A chapter on long formal reports with an emphasis on the importance and use of research in these reports (Chapter 16)
- Pedagogical elements to aid learning include:
- Problem-Solving Think Pieces to help students practice critical thinking skills
- FAQs addressing commonly-asked questions about chapter topics
- Technology Tips focusing on the use of Microsoft Word 2007
- Many new Writing at Work chapter-opening vignettes and case study assignments
- Many new Before and After writing examples