Telephone Tactics

Roberts-Phelps, Graham

ISBN 10: 1854181777 / ISBN 13: 9781854181770
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Synopsis: In recent years, the telephone has become a progressively more important tool for business, particularly in the fields of customer service, selling, prospecting and credit control. This book contains everything you will ever need to know about using the telephone in business.

About the Author: Graham Roberts-Phelps is an international specialist consultant in business and personal development, sharing his ideas and insights with thousands of people and organizations every year. With an extensive background in management and business development, Graham works with organisations of many different types and sizes.

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Bibliographic Details

Title: Telephone Tactics
Publication Date: 1999
Binding: PAP
Book Condition: New

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Book Description -. Paperback. Condition: Very Good. Telephone Tactics This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9781854181770

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Book Description Thorogood, United Kingdom, 2001. Paperback. Condition: New. Language: English . Brand New Book. A comprehensive guide to using the telephone in business that features examples of best practice, and advice on how to use it for selling, gaining appointments and the recovery of debt in a credit collection situation. The text is divided into four sections: Best Practice , which offers essential telephone techniques and customer service skills, from creating a positive impression and structuring your calls to handling difficult situations and being more assertive; Selling , including all aspects of selling and closing by telephone; Gaining Appointments , offering techniques for getting through to the right person, getting past the gatekeeper , building rapport, overcoming objections and tracking prospects; and Getting Paid Faster , covering credit collection techniques, organisation, credit management and letter writing in addition to telephone skills. Seller Inventory # AAJ9781854181770

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Book Description Thorogood, United Kingdom, 2001. Paperback. Condition: New. Language: English . Brand New Book. A comprehensive guide to using the telephone in business that features examples of best practice, and advice on how to use it for selling, gaining appointments and the recovery of debt in a credit collection situation. The text is divided into four sections: Best Practice , which offers essential telephone techniques and customer service skills, from creating a positive impression and structuring your calls to handling difficult situations and being more assertive; Selling , including all aspects of selling and closing by telephone; Gaining Appointments , offering techniques for getting through to the right person, getting past the gatekeeper , building rapport, overcoming objections and tracking prospects; and Getting Paid Faster , covering credit collection techniques, organisation, credit management and letter writing in addition to telephone skills. Seller Inventory # AAJ9781854181770

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Book Description Thorogood, 1999. PAP. Condition: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Seller Inventory # CA-9781854181770

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Book Description Hawksmere, 2001. Paperback. Condition: Brand New. 207 pages. 9.00x7.00x0.75 inches. In Stock. Seller Inventory # __1854181777

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