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The Tenant Retention Solution: A Revolutionary Approach to Commercial Real Estate Management

Howard K. Lundeen, Laurence C. Harmon, Kathleen McKenna-Harmon

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ISBN 10: 1572030089 / ISBN 13: 9781572030084
Published by Inst of Real Estate Management, 1995
Used Condition: Good
From Better World Books (Mishawaka, IN, U.S.A.)

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Bibliographic Details

Title: The Tenant Retention Solution: A ...

Publisher: Inst of Real Estate Management

Publication Date: 1995

Book Condition:Good

About this title

Synopsis:

This text teaches you the what, why, and how of starting a tenant retention revolution through hundreds of excerpts from more than 50 customer service books. Each customer service strategy is illustrated with real world examples.

You'll learn how to:

* Manage tenants' perceptions and exceed their expectations
* Create solid professional relationships with employees, tenants, suppliers, and clients
* Anticipate problems and brainstorm solutions
* Measure and improve your performance
* Help tenants recognize and value your services

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