Total Quality Management (Second Edition)

B. Valarmathi,N. Srinivasa Gupta

Published by McGraw Hill Education, 2009
ISBN 10: 0070153647 / ISBN 13: 9780070153646
New / Softcover / Quantity available: 0
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Total Quality Management is an effective tool to manage and lead organizations towards the path of quality and excellence. This book deals with the fundamental principles, significance and implementation techniques of quality management. Comprehensive in its coverage, the book targets undergraduate engineering students of various universities. TABLE OF CONTENTS: 1. Introduction to Total Quality Management 2. Customer Satisfaction 3. Statistical Process Control 4. TQM Tools 5. Quality Systems Summary Review Questions Printed Pages: 224. Bookseller Inventory # 19762

Bibliographic Details

Title: Total Quality Management (Second Edition)
Publisher: McGraw Hill Education
Publication Date: 2009
Binding: Softcover
Book Condition: New
Edition: 2nd edition.

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Ross, J E
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Ross, J. E.
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Ross, Joel E.
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Published by Career Press, Franklin Lakes, NJ (1995)
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