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Truth, Trust, and the Bottom Line: 7 Steps to Trust-Based Management

Tracy, Diane, Morin, William J.

3 ratings by Goodreads
ISBN 10: 079314163X / ISBN 13: 9780793141630
Published by Kaplan Business, 2001
Used Condition: Very Good
From Better World Books (Mishawaka, IN, U.S.A.)

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Former Library book. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP3326568

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Bibliographic Details

Title: Truth, Trust, and the Bottom Line: 7 Steps ...

Publisher: Kaplan Business

Publication Date: 2001

Book Condition:Very Good

About this title


Every manager who offers constructive, honest feedback to employees, using these seven steps, will unearth a powerful new management tool. After observing top leaders for years, author-consultants Diane Tracy and William J. Morin have codified these best practices and outline how to tell employees the truth, talk straight with them, and give them the information they need about themselves to skyrocket their performance.

The benefits are nearly instantaneous, often amazing—and drop directly to the bottom line. These trust-builders help managers improve team members' performances, reduce errors, cut costs, serve customers better, and make the job of managing a truly winning experience. The authors explain how to achieve world-class performance by:

*nurturing, motivating and retaining top talent *increasing the flexibility and adaptability of the team *coaching employees to create their own best performance

Through the use of the book's "Personal Applications" sidebars, this method can also be used to increase the effectiveness of personal relationships as well—with significant others, spouses, children, and friends.

From the Publisher:

"Truth, Trust and the Bottom Line provides practical guidlines that can help transform individual, team and organizational relationships. This is a book that will not just be read. It will be used!” — Marshall Goldsmith - Wall Street Journal "Top 10" executive educator and co-editor of the Business Week best seller, The Leader of the Future

“To tell you the ‘truth’, Bill and Diane provide useful, meaningful advice from lessons learned. Refreshing and well worth the read!” — Judith A. Norton, Senior Vice President-Human Resources, RH Donnelley

“Few ‘how to’ books these days rarely deliver on what they promise, leaving the reader with a vague sense of disappointment and annoyance. Tracy and Morin’s book ... clearly provides usuable, credible guidance and insights for the manager-as-coach in helping people understand and achieve their potential. As the authors point out repeatedly, truth is at the heart of the matter, and this book, in an easily read way, takes you down the path of getting there.” — John P. Ryan, Senior Vice President, Human Resources, Schering-Plough Corporation

"Management is about relationships. Amazingly very few seem to know how to create and nourish them. The foundation is trust. The question is how to earn it. This book lays out the answer while providing pragmatic direction in a clear and understandable format. It is a career builder." — Philip B. Crosby, author of Quality and Me: Lessons from an Evolving Life (Jossey-Bass)

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