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Understanding Business Processes

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ISBN 10: 0415238625 / ISBN 13: 9780415238625
Published by Routledge, US
Used Condition: Very Good Soft cover
From Robinson Street Books, IOBA (Binghamton, NY, U.S.A.)

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Bibliographic Details

Title: Understanding Business Processes

Publisher: Routledge, US

Binding: Paperback

Book Condition:Very Good

About this title

Synopsis:

What do business organisations do?
The results of business behaviour can be seen and experienced in the form of the goods that are produced. However, what goes on within organisations is often hidden from the outside world. Taking a systems and process perspective, this book demonstrates that any business is a number of interrelated processes whose success is determined by the extent to which these activities add value whilst minimising cost. The book focuses on:
* activities through which the organisation interacts with its customers, including marketing and sales
* how organisations process materials including purchasing and manufacturing
* forms of business organisation, with a critical account of new paradigms including Business Process Re-engineering.
The book features articles by leading business gurus including Michael Porter, Philip Kotler and John Kay.

About the Author:

David Barnes has pursued an industrial as well as academic career. He has worked for a number of organizations ranging from blue chip to small family owned businesses in the process plant contracting and building products manufacturing industries. He is a Lecturer in Management at The Open University Business School, where his interests centre on the strategic management of operations

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