Title: Untangling Organizational Gridlock : Strategies for Building a Customer Focus
Publisher: Amacom Books
Publication Date: 1993
Language: English
ISBN 10: 0814402038
ISBN 13: 9780814402030
Binding: Hardcover
Condition: New

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Explains why companies have difficulty implementing quality programs, tells how to connect customer requirements to daily work, and discusses problem solving, system dynamics, policy deployment, and organizational learning

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