Stay Calm When the Pressure Is On
Pressure management is the key to effective leadership, conflict resolution, and staying composed when life feels like it's stretching you to the limit. In How to Untie a Balloon, former hostage negotiator and founder of Conflictish® Ryan Dunlap provides practical strategies for managing stress, mastering conflict management, and building emotional resilience.
Dunlap reveals the profound effects of pressure on our decision-making, relationships, and emotional well-being. Through the vivid metaphor of a balloon, he illustrates how unmanaged stress and unresolved conflict can lead to self-sabotage. By introducing the F.I.R.S.T. Steps framework―Feelings, Interests, Relationships, Situation, and Toll―Dunlap delivers a proven system for mastering negotiation, enhancing communication skills, and achieving breakthrough results in both personal and professional arenas.
Experience immediate and lasting benefits, including the ability to remain composed during difficult conversations, strengthen relationship communication, and approach every negotiation with clarity and confidence. Whether you are navigating business deals, couples communication, or leadership challenges, these strategies empower you to transform pressure into opportunity.
Through each step of the F.I.R.S.T. Steps framework, you'll learn how to:
- Recognize and regulate your emotions to maintain respect, influence, and composure in negotiation and conflict resolution.
- Distinguish between surface frustrations and underlying priorities, sharpening your conversation skills for meaningful dialogue.
- Foster relationship communication and prevent conflicts from escalating, whether in couples communication or organizational settings.
- Approach high-pressure scenarios with assurance, mastering difficult conversations and leadership communication.
- Deconstruct complex conflicts into manageable elements for strategic negotiation and problem-solving.
- Integrate real-world tactics from a seasoned negotiator to build emotional intelligence and resilience in response to human emotions.
With its blend of compelling real-life stories, expert frameworks, and actionable advice, How to Untie a Balloon is the definitive resource for anyone committed to personal growth, effective negotiation, and lasting conflict resolution.
If you have valued works such as The Anatomy of Peace, Getting to Yes, or The Next Conversation, this book will be an indispensable addition to your collection.
With more than 20 years of combined law enforcement, ministry, and executive leadership experience,
Ryan Dunlap is an internationally recognized conflict management coach and trainer. He is a Certified Leadership Coach as well as the founder and Chief Conflict Officer at Conflictish, a conflict strategy firm dedicated to helping leaders improve how they lead themselves and others through conflict. He is the creator of The Real Tact Model®, a custom framework for developing conflict competence. To date, he's coached leaders to build their conflict competency around the globe and in several industries including biotech, government, nonprofit, faith-based, healthcare, pharma, education, food & beverage, and commercial construction, among others. Informing Ryan’s conflict expertise is experience as a decorated law enforcement officer. As a former SVU Detective, SWAT Hostage Negotiator, and Crisis Intervention Officer, Ryan has facilitated hundreds of high-stakes interviews, interrogations, and negotiations. He lives in Atlanta.
Kwame Christian is the founder and CEO of the American Negotiation Institute, where he conducts training that helps make difficult conversations easier. Under Kwame’s leadership, ANI has coached and trained several Fortune 500 companies on applying the fundamentals of negotiation to corporate success. He’s the host of the world’s most popular negotiation podcast, Negotiate Anything. The show has over six million downloads and listeners in more than 180 countries. His book, Finding Confidence in Conflict, has helped countless individuals navigate difficult conversations and was inspired by Kwame’s popular TEDx Talk of the same name.
Kwame was the recipient of the John Glenn College of Public Affairs Young Alumni Achievement Award in 2020, The Ohio State University Moritz College of Law Outstanding Recent Alumnus Award in 2021, and the 2022 Columbus 40 Under 40 Award. He also serves as a business lawyer at Carlile Patchen & Murphy LLP; contributor at Forbes; professor of negotiation for The Ohio State University Moritz College of Law, the top-ranked dispute resolution program in the country; and professor of communication and negotiation at the MBA program at Otterbein University. Kwame’s proudest achievement is his family. He’s married to Dr. Whitney Christian, and they have two lovely sons, Kai and Dominic.
