Two intergroup relations specialists present comments from African-Americans, Latinos, disabled workers, gays, and others that help businesspeople better understand each group. By "listening" to these comments and applying the authors' advice, readers will discover how to improve communication, morale, and productivity in a diverse workplace.
RENEE BLANK (New York, NY) and SANDRA SLIPP, Ph.D. (Englewood, NJ) are management and intergroup relations specialists. They are principals of their own consulting firm, OPT Associates, with clients such as Chemical Bank, A&P, the IRS, and Ortho Pharmaceuticals. They've written more than 50 training manuals and designed many role-playing situations and video scripts.