Vol. 4 - Support and Service Delivery: Sops for Client Relationships, Service Delivery, Scheduled Maintenance,.

Karl W. Palachuk

Published by Great Little Book, 2014
ISBN 10: 0990592359 / ISBN 13: 9780990592358
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Synopsis: This is Volume Four of Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers.A Four-Volume Set by Karl W. PalachukWho needs Standard Operating Procedures (SOPs)? Everyone!Every computer consultant, every managed service provider, every technical consulting company - every successful business - needs SOPs! One of the greatest books an entrepreneur can read is The Emyth Revisited by Michael Gerber. The conclusion of that book is very powerful: Document your processes.When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.Topics in the 4-book set include: 

  • Getting Started
  • Finances
  • Sales
  • Marketing
  • Client Management
  • Employees and H.R.
  • Company-wide Policies
  • Technical Support Policies and Procedures
  • Practical Examples
 (Monthly Maintenance, Backup and Disaster Recovery, and more)

From the Author: Almost every consultant I talk to or coach has the same issues: They need better procedures. They need better processes. They are too busy to create this stuff from scratch. Key pieces of knowledge are in one person's head (often the owner). That ties the owner to the company and limits growth. It also makes the owner the choke-point for everything in the organization.This four-book set includes more than 1,300 pages and covers everything you need to set up, run, and fine-tune a great consulting business. PLUS there are dozens of downloads that include additional material, valuable checklists, Excel spreadsheets, and more.Don't Start From Scratch! You may not implement everything exactly as I lay it out, but I discuss the issues and why you might create one policy or another. Then I propose some policies you can take and mold to fit your company.Can you do all this yourself? Absolutely!How's that working so far? These books will save you hundreds - and more likely thousands - of dollars in just a few weeks. Time and time again I've helped businesses create small changes that resulted in huge instant increases in profit.

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Title: Vol. 4 - Support and Service Delivery: Sops ...
Publisher: Great Little Book
Publication Date: 2014
Binding: Paperback
Book Condition: Used: Good

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Book Description Great Little Book. Paperback. Book Condition: New. Paperback. 310 pages. Dimensions: 9.0in. x 6.0in. x 0.7in.This is Volume Four of Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers. A Four-Volume Set by Karl W. PalachukWho needs Standard Operating Procedures (SOPs) Everyone!Every computer consultant, every managed service provider, every technical consulting company - every successful business - needs SOPs! One of the greatest books an entrepreneur can read is The Emyth Revisited by Michael Gerber. The conclusion of that book is very powerful: Document your processes. When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable. Topics in the 4-book set include: Getting StartedFinancesSalesMarketingClient ManagementEmployees and H. R. Company-wide PoliciesTechnical Support Policies and ProceduresPractical Examples(Monthly Maintenance, Backup and Disaster Recovery, and more) This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Bookseller Inventory # 9780990592358

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