Stock Image

Wake Up Your Call Center How to Be a B (Customer Access Management)

D'Ausilio, Rosanne

0 ratings by Goodreads
ISBN 10: 1557531250 / ISBN 13: 9781557531254
Published by Purdue Univ+press
New Condition: New Soft cover
From Balkanika Online (Woodinville, WA, U.S.A.)

AbeBooks Seller Since June 19, 2006

Quantity Available: 1

Buy New
List Price: US$ 42.95
Price: US$ 99.97 Convert Currency
Shipping: US$ 5.00 Within U.S.A. Destination, Rates & Speeds
Add to basket

30 Day Return Policy

About this Item

1557531250 Brand new book. STUDENT US EDITION. Never used. Nice gift. Best buy. Shipped promptly and packaged carefully. Bookseller Inventory # SKU5001799

Ask Seller a Question

Bibliographic Details

Title: Wake Up Your Call Center How to Be a B (...

Publisher: Purdue Univ+press

Binding: PAPERBACK

Book Condition:New

About this title

Synopsis:

Rosanne D'Ausilio contends that Customer Service Representatives are crucial in retaining customers, and the key is soft-skills training - and retraining. She sees training as a continuous process - not an event. In humorous, accessible prose punctuated with lively illustrations, D'Ausilio covers such points as reconciling mixed messages with quality; awareness tips for fast talkers; dealing with communication breakdown; handling conflict; productive responses to stress; hardening of the attitudes; and much more.

About the Author:

Rosanne D'Ausilio is the president of Human Technologies and specializes in call center operations.

"About this title" may belong to another edition of this title.

Store Description

Visit Seller's Storefront

Terms of Sale:

Safe buy with 100% refund upon return of item.


Shipping Terms:

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

List this Seller's Books

Payment Methods
accepted by seller

Visa Mastercard American Express