ISBN 10: 1930819463 / ISBN 13: 9781930819467
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Synopsis: With wit and warmth, Zoller and Preston understand that today's work force must exhibit professionalism to get the job in the first place and once in, hone their behaviors to create a competitive advantage in the marketplace for their employer. YOU DID WHAT, The Biggest Mistakes Professionals Make tells the reader, in detail, how to do it, starting with initial impressions and ends with reinforcing that "YOU" are the competitive advantage.

From the Publisher: As the business environment becomes more competitive, appropriate business protocol is crucial to your success. This book will enhance the way you do business by making you more aware and more confident in all business situations.

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