The Whitehall Effect: How Whitehall Became the Enemy of Great Public Services - and What We Can Do About it (Hardcover)

ISBN 10: 1909470457 / ISBN 13: 9781909470453
Used / Quantity Available: 0
Available From More Booksellers
View all  copies of this book

About the Book

We're sorry; this specific copy is no longer available. AbeBooks has millions of books. We've listed similar copies below.

Description:

Bookseller Inventory # ST1909470457. Bookseller Inventory #

About this title:

Book ratings provided by Goodreads:
4 avg rating
(21 ratings)

Synopsis: In The WHITEHALL Effect, John Seddon explains how and why it is that governments repeatedly fail to deliver what our public services need and exposes the devastation that three decades of political fads, fashions and bad theory have caused. Although his examples come from the UK, he and his colleagues at Vanguard consult with government and public sector bodies in 10 countries and the problems he identifies (outsourcing, incentives, targets, standards, inspection) can be found in all Western political systems. With specific examples and new evidence, he chronicles how the Whitehall ideas machine has failed on a monumental scale - and the impact that this has had on public sector workers and those of us who use public sector services. The WHITEHALL Effect provides fresh insights into some of the most challenging issues of our time (because of their impact on health, education, policing and all public services) and reveals the unprecedented opportunity we now have to create the public services we all deserve.

About the Author: John Seddon is visiting professor at The University of Hull Business School and Managing Director of Vanguard Consulting. Service organisations following his ideas are achieving profound improvements in service, efficiency and morale. John has been a long-term critic of the UK's public-sector 'reform programme', arguing that reforms (targets and other specifications) make performance worse. He has repeatedly attacked current management thinking where it supports economies of scale, quality standards like ISO9000, the use of targets, inspection and centralised control of local services, and areas of public sector reform including 'deliverology'. He is well known for having adapted the Toyota Production System and the work of Deming and Taiichi Ohno into 'The Vanguard Method' for improving service performance. He describes the Vanguard Method as a form of systems thinking. John Seddon makes an important distinction between 'failure demand' - demand caused by a failure to do something or do something right for the customer and 'value demand' - what the service exists to provide.

"About this title" may belong to another edition of this title.

Bibliographic Details

Title: The Whitehall Effect: How Whitehall Became ...
Book Condition: New

Top Search Results from the AbeBooks Marketplace

1.

Seddon, John
Published by Triarchy Press (2014)
ISBN 10: 1909470457 ISBN 13: 9781909470453
Used Hardcover Quantity Available: 1
Seller:
WeBuyBooks
(Rossendale, LANCS, United Kingdom)
Rating
[?]

Book Description Triarchy Press, 2014. Hardcover. Condition: Good. Good condition is defined as: a copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Most items will be dispatched the same or the next working day. Seller Inventory # mon0010044572

More information about this seller | Contact this seller

Buy Used
US$ 18.88
Convert currency

Add to Basket

Shipping: US$ 3.78
From United Kingdom to U.S.A.
Destination, rates & speeds

2.

Seddon, John
Published by Triarchy Press (2014)
ISBN 10: 1909470457 ISBN 13: 9781909470453
Used Hardcover Quantity Available: 1
Seller:
MAD 4 BOOKS
(Wolsingham, CD, United Kingdom)
Rating
[?]

Book Description Triarchy Press, 2014. Hardcover. Condition: Very Good. Posted from the UK, daily. Seller Inventory # mon0000511100

More information about this seller | Contact this seller

Buy Used
US$ 19.25
Convert currency

Add to Basket

Shipping: US$ 6.33
From United Kingdom to U.S.A.
Destination, rates & speeds

3.

Seddon, John
Published by Triarchy Press (2014)
ISBN 10: 1909470457 ISBN 13: 9781909470453
Used Hardcover Quantity Available: 1
Seller:
WeBuyBooks
(Rossendale, LANCS, United Kingdom)
Rating
[?]

Book Description Triarchy Press, 2014. Hardcover. Condition: Very Good. Very Good: a copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Most items will be dispatched the same or the next working day. Seller Inventory # mon0010128048

More information about this seller | Contact this seller

Buy Used
US$ 19.52
Convert currency

Add to Basket

Shipping: US$ 3.78
From United Kingdom to U.S.A.
Destination, rates & speeds

4.

Seddon, John
ISBN 10: 1909470457 ISBN 13: 9781909470453
Used Paperback Quantity Available: 2
Seller:
WorldofBooks
(Goring-By-Sea, WS, United Kingdom)
Rating
[?]

Book Description Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR006540517

More information about this seller | Contact this seller

Buy Used
US$ 19.03
Convert currency

Add to Basket

Shipping: US$ 3.78
From United Kingdom to U.S.A.
Destination, rates & speeds

5.

John Seddon
Published by Triarchy Press (2012)
ISBN 10: 1909470457 ISBN 13: 9781909470453
Used Hardcover Quantity Available: 1
Seller:
Irish Booksellers
(Portland, ME, U.S.A.)
Rating
[?]

Book Description Triarchy Press, 2012. Condition: UsedAcceptable. book. Seller Inventory # M1909470457_4

More information about this seller | Contact this seller

Buy Used
US$ 36.22
Convert currency

Add to Basket

Shipping: US$ 3.27
Within U.S.A.
Destination, rates & speeds