You Will Be Satisfied: Ford Motor's Top Salesman Shows You How to Turn Happy Customers into Fanatical Loyalists and Leave Your Competitors in the Dust

Tasca, Bob; Caldwell, Peter

Published by Harperbusiness
ISBN 10: 0887307981 / ISBN 13: 9780887307980
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Synopsis: In the bestselling tradition of Carl Sewell's Customers for Life, Bob Tasca, Ford Motor Company's most successful salesman, reveals his unique sales philosophy, telling readers how to turn happy customers into fanatically loyal customers and leave competitors in the dust. Line drawings.

Review: "Customer service is not a destination, it's a continual journey," says automobile supersalesman Bob Tasca. In You WILL Be Satisfied, Tasca (with Peter Caldwell) shows the route he has taken from the opening of a Ford Motor dealership in tiny Rhode Island some 40 years ago to perennial designation as one of the world's top car dealers. He believes his unwavering focus on customer satisfaction, detailed here, can be applied successfully in any sales-related business.

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Title: You Will Be Satisfied: Ford Motor's Top ...
Publisher: Harperbusiness
Binding: Hardcover
Book Condition: New

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Bob Tasca, Peter Caldwell
Published by HarperBusiness (1996)
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Bob Tasca, Peter Caldwell
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Bob Tasca, Peter Caldwell
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