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Synopsis: Explains how to avoid dissatisfied customers, stresses the importance of quality customer service, tells how to handle common problems, and suggests a reward system to improve service.
About the Author: Michael LeBoeuf, PhD, is an author, speaker, and professor emeritus of management at the University of New Orleans. His books, Working Smart and The Perfect Business, were internationally published, and he consults with businesses of all sizes ranging from Fortune 500 companies to small banks and medical practices.
Book Condition: Used
Book Description Simon & Schuster Audio. Audiobook CASSETTE. Condition: New. 0671575589 New. Seller Inventory # Z0671575589ZN