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Synopsis: Now in its 2nd edition, The Wonderful World of Customer Service at Disney brings forward new ideas--past and present--for how to take customer service in your organization to a whole new level. See it from the eyes of J. Jeff Kober, a foremost leader in the best business practices of not only Disney, but some of some of the top world-class organizations. You'll see concepts not only implemented by Walt Disney himself, but by the dreamers and doers of today--creating high-tech, high-touch experiences for new generations of guests. It will leave you thinking differently about how to approach customer service in your own setting.
About the Author: An author, facilitator, consultant, and teacher, Jeff has focused on improving organizations in the private, public and non-profit sectors. Jeff was formerly a leader with the Disney Institute, a best practices institution modeled on America's first corporate university. While there, Jeff was responsible for collaborating across the entire Walt Disney World resort and designing Disney's customer service programs. the models, concepts, and examples of those programs were later introduced in "Be Our Guest", a popular benchmarking title published by The Disney Institute, with a forward by CEO Michael Eisner. Jeff played a key role in developing other programs at The Disney Institute to include Disney's Approach to Customer Loyalty, and Disney's Approach to Customer Service for the Automotive and Healthcare fields. The programs he has created has been seen by scores of thousands of participants in hundreds of organizations across the world. He continues to be the benchmarking watchdog for best-in-business practices throughout Walt Disney World. He has created the "Disney at Work" interactive app series via iTunes for the iPhone and iPad. These focus on best-in-business practices at both Disneyland and Walt Disney World. Also available as an iBook is "Lessons From Epcot: In Leadership, Business & Life." His blog, DisneyatWork.com reaches readers throughout the world. Jeff is now president of Performance Journeys, a training and development group devoted to developing and implementing performance improvement and learning in the workplace. He is also a partner and CEO of World Class Benchmarking, where he provides a programming series that benchmarks many of America's greatest corporations such as Google, JetBlue, REI, Mayo Clinic, and others. Together he and his partner has authored "Lead With Your Customer: Transform Culture and Brand Into World-Class Excellence". Today Jeff spends time across the country and the globe helping organizations improve in terms of customer service, employee engagement, and leadership development. He has worked with organizations as diverse as Federal Express, MetLife, Westin Hotels, and the City of New York.
Book Condition: New
Book Description Performance Journeys Publishing, 2013. Condition: New. book. Seller Inventory # M1628903767
Book Description Performance Journeys Publishing, 2013. Condition: Good. A+ Customer service! Satisfaction Guaranteed! Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting. Seller Inventory # 1628903767-2-4
Book Description Performance Journeys Publishing, 2013. Paperback. Condition: Good. 2nd. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. May be ex-library. Shipping & Handling by region. Buy with confidence, excellent customer service!. Seller Inventory # 1628903767