ISBN 10: 0814404278 / ISBN 13: 9780814404270
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Synopsis: "The book that crowned the quality revolution (with over 100,000 copies sold since 1991) is poised to make it happen all over again. This new and expanded edition of the widely influential World Class Quality not only provides more techniques and case studies, but also extends them into new areas (such as the service sector) and shows how to use them in a wider variety of applications. A new coaching emphasis makes it easy for managers to make these tools available at all levels of a company and even to customers and suppliers. The book also offers: * A practical way to secure top management commitment and make "Design of Experiments" a way of life at any company * A new reliability technique that simulates field failures at the design stage so they can be prevented before production * A new chapter summarizing related quality management and control techniques, making this an essential book for managers concerned with quality."

About the Author:

"Keki R. Bhote (Glencoe, IL) is president of Keki R. Bhote Associates, a consulting group specializing in quality and productivity improvement.

Adi K. Bhote (Schaumburg, IL) is a senior corporate consultant in quality and productivity improvement at Motorola."

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ISBN 10: 0814404278 ISBN 13: 9780814404270
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Book Description AMACOM, 2000. Hardcover. Condition: Good. Item may show signs of shelf wear. Pages may include limited notes and highlighting. Includes supplemental or companion materials if applicable. Access codes may or may not work. Connecting readers since 1972. Customer service is our top priority. Seller Inventory # mon0001063884

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Book Description AMACOM. Hardcover. Condition: VERY GOOD. Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text. Possible clean ex-library copy, with their stickers and or stamp(s). Seller Inventory # 2892821473

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