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auto repair business reception


ISBN 10: 7121073447 / ISBN 13: 9787121073441
New Condition: New Soft cover
From liu xing (JiangSu, JS, China)

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Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Paperback. Publisher: Electronic Industry Publishing House Pub. Date :2010-09-03. The materials for the automotive repair business receptionist job knowledge should be detailed description. including vehicle repair business reception The quality and responsibility. quality service and hospitality etiquette skills. vehicle maintenance systems. vehicle maintenance contracts. knowledge of auto parts. repair and maintenance contract revenue. three bags of claims and motor vehicle insurance. financial knowledge. the use of vehicle repair and maintenance of hospitality software services. core processes and so on. The materials based on practical. comprehensive. clear. understandable. and practical. This material can be used as vocational college automotive technical service and marketing. automotive use of technology. vehicle use and maintenance. and automotive electronic technology and other professional materials. but also as a vehicle repair business receptionist training materials. but also for vehicle maintenance business management and inspection officers. Contents: Introduction Chapter 1 thinking and practice 1.1 car service car service car service overview of the basic concepts 1.1.1 1.1.2 1.1.3 car service car service content of the main features of 1.1.4 China s car sales service automotive service industry s status quo 1.1.5 Development Strategy 1.1.6 innovative automotive service auto repair business reception mode 1.2 1.2.1 The role of auto repair business reception reception 1.2.2 should have the vehicle repair business vehicle maintenance conditions 1.2.3 business reception quality vehicle repair business requirements 1.2.4 1.2.5 reception ethical duty vehicle repair operations receptionist receptionist 1.2.6 professional automotive repair business thinking and practice guidelines for the service concept in Chapter 2 2.1 Culture 2.1.1 corporate culture. enterprise culture connotation 2.1.2 2.2 2.3.1 spirit of enterprise 2.3 corporate image corporate image corporate image elements and features of 2.3.2 the role and establish a 2.4 customer satisfaction. customer expectations and customer expectations concept concept 2.4.1 2.4.2 customer satisfaction philosophy 2.5 5S activities 2.5.1 5S content 2.5.2 The purpose of 2.5.3 5S 5S implementation activities to implement the steps 2.5.4 5S effect essentials 2.5.6 5S 2.5.5 5S implementation of check points 2.5.7 5S Practice thinking and practice table service etiquette 3.1 Chapter 3. the definition of ritual etiquette 3.1.1 3.1.2 3.1.3 ceremonial rituals of the basic principles of the role of basic etiquette 3.2.1 3.2 3.2.2 grooming etiquette basic deportment Basic 3.2 3.2.3 .4 workplace ceremonyFour Satisfaction guaranteed,or money back. Bookseller Inventory # K21805

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Title: auto repair business reception

Binding: paperback

Book Condition:New

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