The 'Bear' Necessities of Customer Service

Ben Henry; Patrick W. Donovan

Published by Inspired Publications, Incorporated
ISBN 10: 0966484614 / ISBN 13: 9780966484618
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Synopsis: If you've read "The Essentials of Quality Customer Service" by Dr. Ben Henry, and if you've read "Take Charge!" by Patrick W. Donovan, then you know what a difference a little fine-tuning to your every day work practices can make with regard to truly winning over your customers. But, if you haven't read one of these books, now's your chance to get a taste of both. Dr. Ben Henry and Patrick W. Donovan have compiled some of the best excerpts from both of these books in "The Bear Necessities of Customer Service". This 96-page book includes three new chapters each by Dr. Henry and Mr. Donovan along with new practice exercises for you and your people. After collaborating for two years, it was a natural fit for these authors to come together for this project.

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Bibliographic Details

Title: The 'Bear' Necessities of Customer Service
Publisher: Inspired Publications, Incorporated
Binding: Paperback
Book Condition: Very Good

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