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International Edition
International Edition

B. Janakiraman & R.K. Gopal

ISBN 10: 8120329953 ISBN 13: 9788120329959

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Softcover

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From: LowPriceBookDeals (Wilmington, DE, U.S.A.)

Seller Rating: 5-star rating

International Edition
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About this Item: Softcover. Condition: New. 1st edition. Brand NEW, Paperback International Edition. Black & White or color, Cover and ISBN same with similar contents as US editions. Standard delivery takes 5-9 business days by USPS/DHL with tracking number. Choose expedited shipping for superfast delivery 3-5 business days by UPS/DHL/FEDEX. We also ship to PO Box addresses but by Standard delivery and shipping charges will be extra. International Edition Textbooks may bear a label -Not for sale in the U.S. or Canada- etc. printed only to discourage U.S. students from obtaining an affordable copy. Legal to use despite any disclaimer on cover as per US court. No access code or CD included unless specified. In some instances, the international textbooks may have different exercises at the end of the chapters. Printed in English. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. In case of orders from Europe, custom charges may comply by the relevant government authority and we are not liable for it. 100% Customer satisfaction guaranteed! Please feel free to contact us for any queries. Seller Inventory # AB127589

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B. Janakiraman,R.K. Gopal

Published by PHI Learning (2009)

ISBN 10: 8120329953 ISBN 13: 9788120329959

First Edition
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Softcover

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From: BookVistas (New Delhi, DELHI, India)

Seller Rating: 3-star rating

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About this Item: PHI Learning, 2009. Softcover. Condition: New. First edition. Providing accessible coverage of the basics and practical aspects of total quality management, this book is intended for students of management and engineering. The text adopts a realistic approach to the teaching of the subject with the principal focus on the philosophy of total quality management and its role in today?s world of fierce business competition. Discusses the mechanism of quality control, quality assurance and different types of quality control tools and their usage. Features the Japanese management philosophy, quality awards and standards. Presents the differences between total quality management and business process re-engineering and approaches to integrate them. Describes the various aspects of benchmarking, capability maturity model and customer relationship management. CONTENTS: Foreword. Preface. 1.Introduction to Quality Concepts. 2.Managing for Quality Products and Services. 3.Seven QC Tools. 4.The Philosophy of TQM. 5.Quality Gurus. 6.Quality Circles. 7.Reactive Improvement. 8.Proactive Improvement. 9.Six Sigma Concepts. 10.Just in Time. 11.Taguchi and Hoshin. 12.Quality Awards. 13.Quality Standards. 14.Business Process Re-Engineering. 15.Benchmarking. 16.Capability Maturity Model for Software Industry. 17.Customer Relationship Management. Appendix A:IS/ISO 9001?2000. Appendix BL:ISO 14000?Guidance on the Use of the Specification. Bibliography. Index. Printed Pages: 260. Seller Inventory # 11404

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B. Janakiraman,R.K. Gopal

Published by PHI Learning (2009)

First Edition
New
Softcover

Quantity Available: > 20

From: Sanctum Books (New Delhi, DELHI, India)

Seller Rating: 3-star rating

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About this Item: PHI Learning, 2009. Softcover. Condition: New. First edition. Providing accessible coverage of the basics and practical aspects of total quality management, this book is intended for students of management and engineering. The text adopts a realistic approach to the teaching of the subject with the principal focus on the philosophy of total quality management and its role in todayâs world of fierce business competition. Discusses the mechanism of quality control, quality assurance and different types of quality control tools and their usage. Features the Japanese management philosophy, quality awards and standards. Presents the differences between total quality management and business process re-engineering and approaches to integrate them. Describes the various aspects of benchmarking, capability maturity model and customer relationship management. CONTENTS: Foreword. Preface. 1.Introduction to Quality Concepts. 2.Managing for Quality Products and Services. 3.Seven QC Tools. 4.The Philosophy of TQM. 5.Quality Gurus. 6.Quality Circles. 7.Reactive Improvement. 8.Proactive Improvement. 9.Six Sigma Concepts. 10.Just in Time. 11.Taguchi and Hoshin. 12.Quality Awards. 13.Quality Standards. 14.Business Process Re-Engineering. 15.Benchmarking. 16.Capability Maturity Model for Software Industry. 17.Customer Relationship Management. Appendix A:IS/ISO 9001â"2000. Appendix BL:ISO 14000â"Guidance on the Use of the Specification. Bibliography. Index. Printed Pages: 260. Seller Inventory # 11404

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B. Janakiraman, R.K. Gopal

Published by PHI Learning, India (2006)

ISBN 10: 8120329953 ISBN 13: 9788120329959

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Softcover

Quantity Available: 1

From: The Book Depository EURO (London, United Kingdom)

Seller Rating: 3-star rating

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About this Item: PHI Learning, India, 2006. Paperback. Condition: New. Language: N/A. Brand New Book. Seller Inventory # AMO9788120329959

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