Language: English
Published by LiFi Publications Pvt. Ltd., 2014
ISBN 10: 938253671X ISBN 13: 9789382536710
Seller: Majestic Books, Hounslow, United Kingdom
Condition: New. pp. xi + 483.
Language: English
Published by LiFi Publications Pvt. Ltd., 2014
ISBN 10: 938253671X ISBN 13: 9789382536710
Seller: Books Puddle, New York, NY, U.S.A.
Condition: New. pp. xi + 483.
Language: English
Published by LiFi Publications Pvt. Ltd., 2014
ISBN 10: 938253671X ISBN 13: 9789382536710
Seller: Biblios, Frankfurt am main, HESSE, Germany
Condition: New. pp. xi + 483.
Seller: PBShop.store US, Wood Dale, IL, U.S.A.
HRD. Condition: New. New Book. Shipped from UK. Established seller since 2000.
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
US$ 29.93
Quantity: 15 available
Add to basketHRD. Condition: New. New Book. Shipped from UK. Established seller since 2000.
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Condition: As New. Unread book in perfect condition.
PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Condition: New.
PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.
Seller: Majestic Books, Hounslow, United Kingdom
Condition: New.
Condition: New.
PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.
Seller: Books Puddle, New York, NY, U.S.A.
Condition: New.
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
US$ 57.69
Quantity: 3 available
Add to basketCondition: New.
Language: English
Published by Taylor and Francis Ltd, GB, 2025
ISBN 10: 1041037333 ISBN 13: 9781041037330
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
Paperback. Condition: New. In the 21st century, commercial aviation has been transformed into a passenger-centric business in which the customer has assumed an ever more active role in managing their own journeys. This trend is set to continue with innovations and transformations in multiple areas. Point-of-sale solutions will redefine in-flight commerce, making it easier for passengers to make purchases during their journey. Telemedicine will ensure health and safety onboard, allowing for immediate medical assistance in case of emergencies. The shift to personal electronic devices for in-flight entertainment (IFE) will cater to the digitally savvy passenger and their expectations in the digital age. Smart cabins will revolutionize in-flight food and beverage services, providing passengers with a more personalized and enjoyable experience. Data-driven catering will reduce food waste and boost profits in aviation. In short, all areas of the passenger experience will be affected by ongoing digital transformation.Airline Customer Experience: Digitalization in Passenger Services aims to show how digitalization is transforming the way the aviation industry operates, making it more efficient, profitable, and sustainable. The wide-ranging contents embrace all aspects of aviation relating to the customer experience, from purchase and pre-check-in, to the services offered to passengers in flight and beyond. The authors present a nuanced and kaleidoscopic view of the airline customer experience, which will be at once familiar and illuminating to readers.This book is an essential resource for advanced postgraduate students and researchers working in aviation, particularly those with a focus on aviation service operations management, customer services, and customer relationship management. Practicing airline managers and operators will also value the innovative insights and examples the book offers.
Language: English
Published by Taylor and Francis Ltd, GB, 2025
ISBN 10: 1041037333 ISBN 13: 9781041037330
Seller: Rarewaves USA, OSWEGO, IL, U.S.A.
Paperback. Condition: New. In the 21st century, commercial aviation has been transformed into a passenger-centric business in which the customer has assumed an ever more active role in managing their own journeys. This trend is set to continue with innovations and transformations in multiple areas. Point-of-sale solutions will redefine in-flight commerce, making it easier for passengers to make purchases during their journey. Telemedicine will ensure health and safety onboard, allowing for immediate medical assistance in case of emergencies. The shift to personal electronic devices for in-flight entertainment (IFE) will cater to the digitally savvy passenger and their expectations in the digital age. Smart cabins will revolutionize in-flight food and beverage services, providing passengers with a more personalized and enjoyable experience. Data-driven catering will reduce food waste and boost profits in aviation. In short, all areas of the passenger experience will be affected by ongoing digital transformation.Airline Customer Experience: Digitalization in Passenger Services aims to show how digitalization is transforming the way the aviation industry operates, making it more efficient, profitable, and sustainable. The wide-ranging contents embrace all aspects of aviation relating to the customer experience, from purchase and pre-check-in, to the services offered to passengers in flight and beyond. The authors present a nuanced and kaleidoscopic view of the airline customer experience, which will be at once familiar and illuminating to readers.This book is an essential resource for advanced postgraduate students and researchers working in aviation, particularly those with a focus on aviation service operations management, customer services, and customer relationship management. Practicing airline managers and operators will also value the innovative insights and examples the book offers.
US$ 62.27
Quantity: Over 20 available
Add to basketCondition: New. In.
Seller: Majestic Books, Hounslow, United Kingdom
Condition: New.
Condition: New.
Condition: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.
Language: English
Published by Taylor and Francis Ltd, GB, 2025
ISBN 10: 1032785071 ISBN 13: 9781032785073
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
Paperback. Condition: New. The integration of pioneering information and communication technologies has transformed the hospitality sector. This groundbreaking book delves into the transformative power of cutting-edge technologies in the world of high-end travel and accommodation. As the digital revolution continues to reshape our lives, this book offers an exclusive look at how the hospitality industry is adapting and evolving to cater to the sophisticated tastes of the modern, tech-savvy traveller.In this eye-opening exploration, readers will be taken on a journey through the latest innovations in artificial intelligence, blockchain, and the metaverse as they intersect with the world of luxury hospitality. From AI-driven concierge services and smart hotel rooms that cater to guests' every whim to the democratization of luxury experiences through blockchain-based loyalty programmes and the rise of virtual reality travel, this book reveals the extraordinary possibilities that lie ahead for the discerning traveller.With insights from international experts, this edited collection provides a comprehensive and engaging overview of the current and future trends shaping the industry and will be valuable to scholars and postgraduate researchers across the hospitality sector, innovation, and luxury management.
Seller: Chiron Media, Wallingford, United Kingdom
US$ 61.02
Quantity: 3 available
Add to basketpaperback. Condition: New.
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Condition: As New. Unread book in perfect condition.
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Condition: New.
Seller: PBShop.store US, Wood Dale, IL, U.S.A.
PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
US$ 78.68
Quantity: Over 20 available
Add to basketPAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.
Language: English
Published by Taylor & Francis Ltd, 2025
ISBN 10: 1041037333 ISBN 13: 9781041037330
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
US$ 64.56
Quantity: 1 available
Add to basketPaperback / softback. Condition: New. New copy - Usually dispatched within 4 working days.
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
US$ 64.97
Quantity: 3 available
Add to basketCondition: As New. Unread book in perfect condition.