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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Service Innovation
Language: English
Published by Business Expert Press, 2016
ISBN 10: 1631574957 ISBN 13: 9781631574955
Condition: Very Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: Reprint ] Publisher: Business Expert Press Pub Date: 4/15/2016 Binding: Paperback Pages: 186 Reprint edition.
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Service Innovation
Language: English
Published by Business Expert Press, 2016
ISBN 10: 1631574957 ISBN 13: 9781631574955
Condition: Fair. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: Reprint ] [ Water Damage: SLIGHT, doesn't affect use ] Publisher: Business Expert Press Pub Date: 4/15/2016 Binding: Paperback Pages: 186 Reprint edition.
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hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
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hardcover. Condition: Good.
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Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
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hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
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Hardcover. Condition: Very Good. No Jacket. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Language: English
Published by Wiley & Sons, Incorporated, John, 2000
ISBN 10: 0787953105 ISBN 13: 9780787953102
Condition: Good. Used book that is in clean, average condition without any missing pages.
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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Language: English
Published by Wiley & Sons, Incorporated, John, 2000
ISBN 10: 0787953105 ISBN 13: 9780787953102
Condition: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.
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hardcover. Condition: Very Good. 1st Edition. Used - Very Good.
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Condition: Very Good. 1747958613. 5/23/2025 12:03:33 AM.
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Condition: Good. 3rd. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
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hardcover. Condition: New.
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Service Innovation
Language: English
Published by Business Expert Press, 2016
ISBN 10: 1631574957 ISBN 13: 9781631574955
Condition: New.
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Service Innovation
Language: English
Published by Business Expert Press, 2016
ISBN 10: 1631574957 ISBN 13: 9781631574955
Paperback. Condition: Like New. Ships in a BOX from Central Missouri! Like Brand NEW. No tears, highlighting or writing because it's never been used! May have minor shelf wear. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
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Service Innovation
Language: English
Published by Business Expert Press, 2016
ISBN 10: 1631574957 ISBN 13: 9781631574955
Condition: New.
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Service Innovation
Language: English
Published by Business Expert Press, 2016
ISBN 10: 1631574957 ISBN 13: 9781631574955
Condition: New.
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Service Innovation
Language: English
Published by Business Expert Press, 2016
ISBN 10: 1631574957 ISBN 13: 9781631574955
paperback. Condition: New. Ships in a BOX from Central Missouri! UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
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Service Innovation
Language: English
Published by Business Expert Press, 2016
ISBN 10: 163742373X ISBN 13: 9781637423738
Condition: New.
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Service Innovation (Hardback or Cased Book)
Language: English
Published by Business Expert Press 4/15/2016, 2016
ISBN 10: 163742373X ISBN 13: 9781637423738
Hardback or Cased Book. Condition: New. Service Innovation. Book.
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Service Innovation
Language: English
Published by Business Expert Press, 2016
ISBN 10: 1631574957 ISBN 13: 9781631574955
Condition: As New. Unread book in perfect condition.
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Service Innovation
Language: English
Published by Business Expert Press, 2016
ISBN 10: 163742373X ISBN 13: 9781637423738
Condition: New.
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Service Innovation
Language: English
Published by Business Expert Press, US, 2016
ISBN 10: 1631574957 ISBN 13: 9781631574955
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: New. All the world's most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees.The questions posed in the book are:(1) How is it growing?(2)What are these new service innovations?(3)What are the drivers?(4)How can organizations work with service innovations in a structured way?The book views service as the value-creating activity that customers perform in their own context. The role of a company is to provide the resources and knowledge to enable value creation. Based on this view, we develop a model of service innovation and develop guidelines for what is required from the organizational perspective; how should an organization view its customers in order to be successful, what does a service development process look like, and how to transform an organization that has a product focus to a service or solution provider.Despite the heightened focus on service in society, most models and theories of innovation are based on that the norm is a physical good. We believe that the norm is actually experiential and service based. This book addresses this mismatch of theory and practice for the benefit of those who are seeking to understand, teach, and practice service innovation.
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Service Innovation
Language: English
Published by Business Expert Press, 2016
ISBN 10: 163742373X ISBN 13: 9781637423738
Condition: As New. Unread book in perfect condition.
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Service Innovation
Language: English
Published by MP-BEP Business Expert Press, 2016
ISBN 10: 1631574957 ISBN 13: 9781631574955
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
Seller rating 5 out of 5 stars
US$ 26.26
US$ 5.60 shipping
Ships from United Kingdom to U.S.A.Quantity: 15 available
Add to basketPAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.
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Condition: As New. Unread book in perfect condition.
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