Published by Free Press, 1990
ISBN 10: 0029146755 ISBN 13: 9780029146750
Seller: SecondSale, Montgomery, IL, U.S.A.
Condition: Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Published by Free Press, 1997
ISBN 10: 0684832569 ISBN 13: 9780684832562
Seller: SecondSale, Montgomery, IL, U.S.A.
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Published by Harvard Business Review Press, 1986
ISBN 10: 0875841309 ISBN 13: 9780875841304
Seller: SecondSale, Montgomery, IL, U.S.A.
Condition: Good. Item in good condition and has highlighting/writing on text. Used texts may not contain supplemental items such as CDs, info-trac etc.
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Published by Harvard Business Review Press, 2008
ISBN 10: 1422110230 ISBN 13: 9781422110232
Seller: SecondSale, Montgomery, IL, U.S.A.
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Published by Berrett-Koehler Publishers, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Seller: Reliant Bookstore, El Dorado, KS, U.S.A.
Condition: good. This book is in good condition with very minimal damage. Pages may have minimal notes or highlighting. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.
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Published by Free Press, 1997
ISBN 10: 0684832569 ISBN 13: 9780684832562
Signed
Condition: Fair. Signed Copy . No Dust Jacket Signed/Inscribed by authors on front endpage. Highlighting inside. (personnel management).
Published by Free Press, 2003
ISBN 10: 0743225694 ISBN 13: 9780743225694
Seller: SecondSale, Montgomery, IL, U.S.A.
Condition: Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Published by Free Press, 1992
ISBN 10: 0029184673 ISBN 13: 9780029184677
Seller: Better World Books: West, Reno, NV, U.S.A.
Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
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Published by Free Press, 2011
ISBN 10: 1451655320 ISBN 13: 9781451655322
Seller: Reliant Bookstore, El Dorado, KS, U.S.A.
Condition: good. This book is in good condition with very minimal damage. Pages may have minimal notes or highlighting. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.
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Published by Free Press, 2007
ISBN 10: 141657686X ISBN 13: 9781416576860
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.1.
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Published by Macmillan Publishers Limited, 1976
ISBN 10: 0023539402 ISBN 13: 9780023539404
Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
Published by Free Press, 2014
ISBN 10: 1476799989 ISBN 13: 9781476799988
Seller: Red's Corner LLC, Tucker, GA, U.S.A.
Condition: VeryGood. All orders ship by next business day! This is a used paperback book. Has wear on cover and/or pages. Book has no markings on pages. For USED books, we cannot guarantee supplemental materials such as CDs, DVDs, access codes and other materials. We are a small company and very thankful for your business!.
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Published by Campus Verlag, 1991
ISBN 10: 359334503X ISBN 13: 9783593345031
Seller: Versandantiquariat Felix Mücke, Grasellenbach - Hammelbach, Germany
Gebundene Ausgabe. Condition: Gut. 356 Seiten ohne Schutzumschlag, Artikel stammt aus Nichtraucherhaushalt! DR1824 Sprache: Deutsch Gewicht in Gramm: 699.
Published by Columbia Business School Publishing, 2022
ISBN 10: 0231203004 ISBN 13: 9780231203005
Seller: Books for Life, LAUREL, MD, U.S.A.
Condition: good. Book is in good condition. Minimal signs of wear. It May have markings or highlights, but kept to only a few pages. May not come with supplemental materials if applicable.
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Published by Dryden Press, 1992
ISBN 10: 0155056522 ISBN 13: 9780155056527
Seller: Bingo Used Books, Vancouver, WA, U.S.A.
Hardcover. Condition: Good. 3rd Edition. hardcover in very good + condition. some highlighting. 3rd edition.
Published by Ars Edition, 2003
ISBN 10: 3760747809 ISBN 13: 9783760747804
Seller: medimops, Berlin, Germany
Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
Published by Ft Pr, 2011
ISBN 10: 0132779781 ISBN 13: 9780132779784
Seller: Dream Books Co., Denver, CO, U.S.A.
Condition: good. Minimal signs of wear. Corners and cover may show wear. May contain highlighting and or writing. May be missing dust jacket. May not include supplemental materials. May be a former library book.
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Published by John Wiley & Sons, 1973
ISBN 10: 0471065994 ISBN 13: 9780471065999
Seller: POQUETTE'S BOOKS, DEWITT, MI, U.S.A.
Paperback. Condition: Good.
Published by ReadHowYouWant, 2015
ISBN 10: 1459697022 ISBN 13: 9781459697027
Seller: Books From California, Simi Valley, CA, U.S.A.
Paperback. Condition: Very Good.
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Published by Free Press, New York, 1990
ISBN 10: 0029146755 ISBN 13: 9780029146750
Seller: Between the Covers-Rare Books, Inc. ABAA, Gloucester City, NJ, U.S.A.
First Edition
Hardcover. Condition: Fine. Dust Jacket Condition: Fine. First edition. Fine in fine dustwrapper. A very nice copy, like new. Please Note: This book has been transferred to Between the Covers from another database and might not be described to our usual standards. Please inquire for more detailed condition information.
Published by Berrett-Koehler Publishers, Oakland, California, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Seller: Black Falcon Books, Wellesley, MA, U.S.A.
First Edition Signed
Hardcover. Condition: Near Fine. Dust Jacket Condition: Near Fine. 1st Edition. First edition, stated; first printing, full number line. Signed by coauthor Sasser on a Harvard Business School bookplate on the front endpaper: "W. Earl Sasser." The book is square and unmarked; corners sharp, spine ends bumped. The dust jacket is not price-clipped (original price $34.95); Brodart protected. Signed by Author(s).
Published by F & G Publishing, 1997, 1997
Condition: As New. Prompt shipment, with tracking. we ship in CLEAN SECURE BOXES NEW BOXES In Dutch. Fine. 304pp.
Published by Wiesbaden : Gabler Verlag, 1988
ISBN 10: 3322930130 ISBN 13: 9783322930132
Seller: MW Books, New York, NY, U.S.A.
First Edition
First Edition. An exceptional copy; fine in an equally fine dust-wrapper. Particularly well-preserved; tight, bright, clean and especially sharp-cornered. Literally as new and still in the publisher's protective shrink-wrap. Physical description: 214p. Genre: History. Language: German. 1 Kg.
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Published by Plaza y Janés, 1988, Barcelona., 1988
Seller: Librería y Editorial Renacimiento, S.A., VALENCINA DE LA CONCEPCIÓN, Spain
22x15. Encuadernación editorial con sobrecubierta. 271 pgs. (N7208).
Published by Harvard Business School Press, Boston, Massachusetts, 1994
ISBN 10: 0875845622 ISBN 13: 9780875845623
Seller: About Books, Henderson, NV, U.S.A.
First Edition
Hardcover. Condition: New. Dust Jacket Condition: New. First Printing of the First Edition. Boston, Massachusetts: Harvard Business School Press, 1994. Brand New condition in a Brand New dust jacket. Contains eight articles and five interviews from the Harvard Business Review since 1982. Offers timely, specific, and practical insights into improving the quality of service in any industry. Contributors include Peter Drucker, James Heskett, Frederick Reichheld, Leonard Schlesinger, etc. Bound in the original red cloth. Complete with dust jacket. First Printing of the First Edition. Hardcover. New/New. 8vo. xx, 260pp.
Publication Date: 2000
Seller: Libros Tobal, Ajalvir, MADRI, Spain
Encuadernación de tapa blanda. Condition: Bien. Conocimiento / Cinco Dias, 2000. 79 paginas. Empresa. Economía. Marketing. Tapa blanda de editorial ilustrada. Muy Buen estado de conservación. Libro.
Published by Gabler, 1988
ISBN 10: 3409133283 ISBN 13: 9783409133289
Seller: NEPO UG, Rüsselsheim am Main, Germany
Gebundene Ausgabe. Condition: Gut. 1988. 214 Seiten ex Library Book / aus einer wissenschaftlichen Bibliothek Sprache: Deutsch Gewicht in Gramm: 550.
Published by Plaza & Janés., 1988
ISBN 10: 8401361095 ISBN 13: 9788401361098
Seller: Libros Ambigú, Madrid, Spain
Condition: Bueno. Plaza & Janes. Tapa dura con sobrecubierta. Sobrecubierta deslucida. 22 cm. Ex libres anterior propietario. Este libro está en el almacén 2. Bueno.
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Published by The Free Press, 1991
ISBN 10: 0029140919 ISBN 13: 9780029140918
Seller: NEPO UG, Rüsselsheim am Main, Germany
Gebundene Ausgabe. Condition: Sehr gut. 700 Seiten ex Library Book / aus einer wissenschaftlichen Bibliothek Sprache: Englisch Gewicht in Gramm: 1523.
Published by Ediciones Díaz de Santos, 1993
ISBN 10: 8479780797 ISBN 13: 9788479780791
Seller: KALAMO BOOKS, Burriana, CS, Spain
Encuadernación de tapa blanda. Condition: Nuevo. 388 pp. Este libro resume y sistematiza un trabajo de cinco años de investigación y debate con directivos de empresas de servicios sobre las causas y planteamientos que subyacen al éxito empresarial en este sector. La labor universitaria y de consultoría de sus autores fundamenta ampliamente el contenido del libro. Conceptualmente se estructuran los diferentes factores en torno al llamado ciclo autoreforzante del servicio, una especie de espiral generadora de confianza y fidelidad en el cliente, de capacidad y excelencia de los empleados, y de beneficios en la empresa. INDICE: Gestación de servicios creativos. Desarrollando una visión de la empresa. Establecimientos de la lealtad del cliente. Enfoque y posicionamiento del servicio. Determinación de mecanismos para alcanzar la satisfacción total del cliente. La gestión en busca de ventajas en calidad y productividad. Gestión de la demanda y de la oferta. Gestión de redes. Gestión de las tecnologías de la información. Movilización de las personas. Organizando el trabajo. Imaginando oportunidades creativas. Cómo implantar las oportunidades creativas en los servicios.
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