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Published by Wiley & Sons, Incorporated, John, 2007
ISBN 10: 0470516380ISBN 13: 9780470516386
Seller: Better World Books, Mishawaka, IN, U.S.A.
Book
Condition: Good. 2nd Edition. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
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Published by John Wiley &Sons, 2001
ISBN 10: 0471485594ISBN 13: 9780471485599
Book
Condition: Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
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Published by Rothstein Associates Inc., 2003
ISBN 10: 1931332223ISBN 13: 9781931332224
Seller: Open Books, Chicago, IL, U.S.A.
Book
Paperback. Condition: Very Good. Sticker on spine. Open Books is a nonprofit social venture that provides literacy experiences for thousands of readers each year through inspiring programs and creative capitalization of books.
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Published by Bloomsbury Publishing PLC, 2011
ISBN 10: 1849300429ISBN 13: 9781849300421
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Book
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
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Published by Cengage Learning EMEA, United Kingdom, London, 1993
ISBN 10: 0412542404ISBN 13: 9780412542404
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Book
Paperback. Condition: Very Good. This volume describes how to manage the service relationship between provider and customer. A service level agreement defines the level of service which a customer can expect. As such, it is appropriate to all in-house services, where legal contracts do not exist, as well as to external services where a formal contract describing a business relationship is inappropriate for defining service quality in terms of the day-to-day customer relationship. This book defines service level agreements and describes how to quantify service quality and achieve the right balance between quality and cost. A plan for implementing service level agreements is provided, including checklists and worked examples. The book examines the practicalities of designing a service level agreement and explains the negotiation and implementation stages. These techniques apply equally to in-company service users and external commercial customers. They are applicable to any service and will improve customer satisfaction while containing service costs. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
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Published by Wiley, 2010
ISBN 10: 0470670142ISBN 13: 9780470670149
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Book
Hardback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
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Published by Rothstein Associates Inc., 2000
ISBN 10: 0964164868ISBN 13: 9780964164864
Seller: Bookmans, Tucson, AZ, U.S.A.
Book
Paperback. Condition: Good. Some shelf wear Satisfaction 100% guaranteed.
Published by John Wiley & Sons, 1999
ISBN 10: 0471986224ISBN 13: 9780471986225
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
Book
Condition: Good. Most items will be dispatched the same or the next working day.
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Published by Rothstein Publishing, 2004
ISBN 10: 1931332126ISBN 13: 9781931332125
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Book
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.1.
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Published by Rothstein Associates Inc., 2000
ISBN 10: 0964164841ISBN 13: 9780964164840
Seller: HPB-Red, Dallas, TX, U.S.A.
Book
paperback. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!.
Published by Rothstein Publishing, 2003
ISBN 10: 1931332134ISBN 13: 9781931332132
Seller: Lucky's Textbooks, Dallas, TX, U.S.A.
Book
Condition: New.
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Published by Rothstein Associates, Incorporated (edition 4th ed.), 2014
ISBN 10: 1931332355ISBN 13: 9781931332354
Seller: BooksRun, Philadelphia, PA, U.S.A.
Book
Paperback. Condition: Good. 4th ed. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported.
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