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Richard D. Metters, Kathryn H. King-Metters, Madeleine Pullman

Published by South-Western College Pub (2002)

ISBN 10: 0324135564 ISBN 13: 9780324135565

Used First Edition

Quantity Available: 1

From: Better World Books (Mishawaka, IN, U.S.A.)

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About this Item: South-Western College Pub, 2002. Condition: Fair. 1st Edition. Shows definite wear, and perhaps considerable marking on inside. Seller Inventory # GRP83325709

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Richard D. Metters, Kathryn H. King-Metters, Madeleine Pullman

Published by South-Western College Pub (2002)

ISBN 10: 0324135564 ISBN 13: 9780324135565

Used First Edition

Quantity Available: 1

From: Better World Books: West (Reno, NV, U.S.A.)

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About this Item: South-Western College Pub, 2002. Condition: Very Good. 1st Edition. Ships from Reno, NV. Great condition for a used book! Minimal wear. Seller Inventory # GRP97480711

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Kathryn King-Metters; Richard Metters; Madeleine Pullman

Published by Cengage South-Western

ISBN 10: 0324135564 ISBN 13: 9780324135565

Used Hardcover

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From: ThriftBooks - Atlanta Book Co. (Atlanta, GA, U.S.A.)

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About this Item: Cengage South-Western. Hardcover. Condition: Good. Book shows minor use. Cover and Binding have minimal wear and the pages have only minimal creases. Seller Inventory # G0324135564I3N00

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Richard D. Metters, Kathryn H. King-Metters, Madeleine Pullman

Published by South-Western College Pub

ISBN 10: 0324135564 ISBN 13: 9780324135565

Used Hardcover

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From: OwlsBooks (Toledo, OH, U.S.A.)

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About this Item: South-Western College Pub. Hardcover. Condition: VERY GOOD. Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text. Possible clean ex-library copy, with their stickers and or stamp(s). Seller Inventory # 2624439473

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Richard D. Metters; Kathryn H. King-Metters; Madeleine Pullman

Published by South-Western College Pub (2002)

ISBN 10: 0324135564 ISBN 13: 9780324135565

Used Hardcover First Edition

Quantity Available: 1

From: GlassFrogBooks (Minden, NV, U.S.A.)

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About this Item: South-Western College Pub, 2002. Condition: Good. A+ Customer service! Satisfaction Guaranteed! Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting. Seller Inventory # 0324135564-2-4

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Metters, Richard D., King-Metters, Kathryn H., Pullman, Madeleine

Published by South-Western College Pub

ISBN 10: 0324135564 ISBN 13: 9780324135565

Used

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From: Campus Bookstore (Fayetteville, AR, U.S.A.)

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About this Item: South-Western College Pub. Condition: Good. Used - Good Hardcover. TEXTBOOK W/ CD 1st Edition May contain highlighting/underlining/notes/etc. May have used stickers on cover. Ships same or next day. Expedited shipping takes 2-3 business days; standard shipping takes 4-14 business days. Seller Inventory # UTA-057-419

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Pullman, Madeleine, King-Metters, Kathryn H., Metters, Richard D.

Published by South-Western College Pub (2002)

ISBN 10: 0324135564 ISBN 13: 9780324135565

Used Hardcover

Quantity Available: 1

From: Solr Books (Skokie, IL, U.S.A.)

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About this Item: South-Western College Pub, 2002. Hardcover. Condition: Very Good. May contain minor cover/edge/spine/reading wear. May contain minimal notes and/or highlighting. Overall in great condition. Ships Fast! Satisfaction Guaranteed!. Seller Inventory # mon0000588214

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Metters, Richard D and Pullman, Madeleine and King-Metters, Kathryn H.

Published by South-Western (2002)

ISBN 10: 0324135564 ISBN 13: 9780324135565

Used Hardcover

Quantity Available: 1

From: Bookbarn International (Bristol, SOM, United Kingdom)

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About this Item: South-Western, 2002. Hardcover. Condition: Used; Good. Ships from the UK within 24 hours. Seller Inventory # BBI2381046

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King-Metters, Kathryn H., Pullman, Madeleine, Metters, Richard D.

Published by South-Western College Pub (2002)

ISBN 10: 0324135564 ISBN 13: 9780324135565

Used Hardcover

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From: HPB-Blue (Dallas, TX, U.S.A.)

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About this Item: South-Western College Pub, 2002. Hardcover. Condition: Good. Item may show signs of shelf wear. Pages may include limited notes and highlighting. Includes supplemental or companion materials if applicable. Access codes may or may not work. Connecting readers since 1972. Customer service is our top priority. Seller Inventory # S_180378281

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Joel D. Wisner, G. Keong Leong, Keah-Choon Tan, Richard Metters, Kathryn King-Metters, Madeleine Pullman, Steve Walton

Published by Thomson South-Western (2006)

ISBN 10: 0324418531 ISBN 13: 9780324418538

Used Paperback

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From: Bookmans (Tucson, AZ, U.S.A.)

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About this Item: Thomson South-Western, 2006. Paperback. Condition: Good. Satisfaction 100% guaranteed. Seller Inventory # mon0000372914

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Richard D. Metters; Kathryn H. King-Metters; Madeleine Pullman

Published by South-Western College Pub (2002)

ISBN 10: 0324135564 ISBN 13: 9780324135565

Used Hardcover

Quantity Available: 1

From: Ergodebooks (RICHMOND, TX, U.S.A.)

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About this Item: South-Western College Pub, 2002. Hardcover. Condition: Used: Good. Seller Inventory # SONG0324135564

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Metters, Richard D.; King-Metters, Kathryn H.; Pullman, Madeleine

Published by South-Western College Pub

ISBN 10: 0324135564 ISBN 13: 9780324135565

New

Quantity Available: 1

From: Cronus Books (Carson City, NV, U.S.A.)

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About this Item: South-Western College Pub. Condition: New. 0324135564 New Inside & Out. Clean & Crisp! No markings. You will be pleased. Excellent book! ( z1s53D ) ** Sealed CD! **. Seller Inventory # SKU1004754

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Kathryn H. King-Metters,Madeleine Pullman,Richard D. Metters,Steve Walton

Published by South Western/Cengage Learning India (2012)

ISBN 10: 813151773X ISBN 13: 9788131517734

New Softcover

Quantity Available: > 20

From: BookVistas (New Delhi, DELHI, India)

Seller Rating: 4-star rating

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About this Item: South Western/Cengage Learning India, 2012. Softcover. Condition: New. 2nd edition. This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation. Contents: 1. Introduction: Services in the Economy. PART 1: FORMULATING STRATEGY. 2. Strategic Positioning. 3. Internet Strategies. 4. Environmental Strategies. PART 2. DESIGNING THE DELIVERY SYSTEM. 5. New Service Development. 6. Managing Service Experiences. 7. The Front-Office, Back-Office Interface. 8. Outsourcing and Offshoring. PART 3. IMPORVING THE DELIVERY SYSTEM. 9. Analyzing Processes. 10. Service Quality. 11. Six Sigma for Service Process Improvement. PART 4. MATCHING SUPPLY AND DEMAND. 12. Yield Management. 13. Inventory in Services. 14. Waiting Time Management. PART 5. TOOLS FOR MANAGING SERVICES. 15. Real-World Project Management. 16. Site Selection For Services. 17. Advanced Models: Data Envelopment Analysis. 18. Advanced Models: Scoring Systems. Printed Pages: 428. Seller Inventory # 72463

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International Edition
International Edition

Richard D. Metters, Kathryn H. King-Metters, Madeleine Pullman & Steve Walton

ISBN 10: 813151773X ISBN 13: 9788131517734

New Softcover

Quantity Available: > 20

From: LowPriceBookDeals (Wilmington, DE, U.S.A.)

Seller Rating: 5-star rating

International Edition
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About this Item: 2012. Softcover. Condition: New. 2nd edition. Brand NEW, Paperback International Edition. Black & White or color, Cover and ISBN same with similar contents as US editions. Standard delivery takes 5-9 business days by USPS/DHL with tracking number. Choose expedited shipping for superfast delivery 3-5 business days by UPS/DHL/FEDEX. We also ship to PO Box addresses but by Standard delivery and shipping charges will be extra. International Edition Textbooks may bear a label -Not for sale in the U.S. or Canada- etc. printed only to discourage U.S. students from obtaining an affordable copy. Legal to use despite any disclaimer on cover as per US court. No access code or CD included unless specified. In some instances, the international textbooks may have different exercises at the end of the chapters. Printed in English. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. In case of orders from Europe, custom charges may comply by the relevant government authority and we are not liable for it. 100% Customer satisfaction guaranteed! Please feel free to contact us for any queries. Seller Inventory # LPBD1473954

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Kathryn H. King-Metters,Madeleine Pullman,Richard D. Metters,Steve Walton

Published by South Western/Cengage Learning India (2012)

ISBN 10: 813151773X ISBN 13: 9788131517734

New Softcover

Quantity Available: > 20

From: A - Z Books (New Delhi, DELHI, India)

Seller Rating: 3-star rating

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About this Item: South Western/Cengage Learning India, 2012. Softcover. Condition: New. 2nd edition. This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation. Contents: 1. Introduction: Services in the Economy. PART 1: FORMULATING STRATEGY. 2. Strategic Positioning. 3. Internet Strategies. 4. Environmental Strategies. PART 2. DESIGNING THE DELIVERY SYSTEM. 5. New Service Development. 6. Managing Service Experiences. 7. The Front-Office, Back-Office Interface. 8. Outsourcing and Offshoring. PART 3. IMPORVING THE DELIVERY SYSTEM. 9. Analyzing Processes. 10. Service Quality. 11. Six Sigma for Service Process Improvement. PART 4. MATCHING SUPPLY AND DEMAND. 12. Yield Management. 13. Inventory in Services. 14. Waiting Time Management. PART 5. TOOLS FOR MANAGING SERVICES. 15. Real-World Project Management. 16. Site Selection For Services. 17. Advanced Models: Data Envelopment Analysis. 18. Advanced Models: Scoring Systems. Printed Pages: 428. Seller Inventory # 72463

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International Edition
International Edition

Richard D. Metters, Kathryn H. King-Metters, Madeleine Pullman & Steve Walton

ISBN 10: 0324224370 ISBN 13: 9780324224375

New Softcover

Quantity Available: > 20

From: LowPriceBookDeals (Wilmington, DE, U.S.A.)

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About this Item: 2012. Softcover. Condition: New. 2nd edition. Brand NEW, Paperback International Edition. Black & White or color, Cover and ISBN may be different but similar contents as US editions. Standard delivery takes 5-9 business days by USPS/DHL with tracking number. Choose expedited shipping for superfast delivery 3-5 business days by UPS/DHL/FEDEX. We also ship to PO Box addresses but by Standard delivery and shipping charges will be extra. International Edition Textbooks may bear a label -Not for sale in the U.S. or Canada- etc. printed only to discourage U.S. students from obtaining an affordable copy. Legal to use despite any disclaimer on cover as per US court. No access code or CD included unless specified. In some instances, the international textbooks may have different exercises at the end of the chapters. Printed in English. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. In case of orders from Europe, custom charges may comply by the relevant government authority and we are not liable for it. 100% Customer satisfaction guaranteed! Please feel free to contact us for any queries. Seller Inventory # LPBDUS1473954

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International Edition
International Edition

Metters, Richard D.; King-Metters, Kathryn H.; Pullman, Madeleine; Walton, Steve

Published by South-Western College Pub

ISBN 10: 0324224370 ISBN 13: 9780324224375

New Hardcover

Quantity Available: 5

From: WFL (Holtsville, NY, U.S.A.)

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About this Item: South-Western College Pub. Hardcover. Condition: New. 0324224370 New ,International edition , Paperback , Same text as US edition , ISBN /Cover may be different , Ready to ship, 5-8 business days worldwide delivery. Seller Inventory # INFHD1284

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International Edition
International Edition

Metters, Richard D.; King-Metters, Kathryn H.; Pullman, Madeleine; Walton, Steve

Published by South-Western College Pub

ISBN 10: 0324224370 ISBN 13: 9780324224375

New Hardcover

Quantity Available: 5

From: WFL (Holtsville, NY, U.S.A.)

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About this Item: South-Western College Pub. Hardcover. Condition: New. 0324224370 New ,International edition , Paperback , Same text as US edition , ISBN /Cover may be different , Ready to ship, 5-8 business days worldwide delivery. Seller Inventory # INFHD5645

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International Edition
International Edition

Richard D. Metters (Author), Kathryn H. King-Metters (Author), Madeleine Pullman (Author), Steve Walton (Author)

ISBN 10: 0324224370 ISBN 13: 9780324224375

New Soft cover

Quantity Available: > 20

From: LOW COST_FAST SHIP (Scottsdale, AZ, U.S.A.)

Seller Rating: 5-star rating

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About this Item: Soft cover. Condition: New. Opt EXPEDITED shipping for 2 to 4 day delivery - Brand NEW - International Edition - 2ed - CD-ROM included, SAME Contents as in US edition - SHRINKwrapped BOXpacked - There is no CD or Access Code, unless specified above - Ships from various locations. Seller Inventory # DU5

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International Edition
International Edition

Metters, Richard D.; King-Metters, Kathryn H.; Pullman, Madeleine; Walton, Steve

Published by South-Western College Pub

ISBN 10: 0324224370 ISBN 13: 9780324224375

New Hardcover

Quantity Available: 8

From: Ben's Book Shop (Wilmington, DE, U.S.A.)

Seller Rating: 5-star rating

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About this Item: South-Western College Pub. Hardcover. Condition: New. 0324224370 Paperback. Book Condition: New. This is an International Edition. Brand new. Seller Inventory # INDMKT-9788131517734

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Kathryn H. King-Metters,Madeleine Pullman,Richard D. Metters,Steve Walton

Published by South Western/Cengage Learning India (2012)

New Softcover

Quantity Available: > 20

From: Sanctum Books (New Delhi, DELHI, India)

Seller Rating: 3-star rating

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About this Item: South Western/Cengage Learning India, 2012. Softcover. Condition: New. 2nd edition. This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation. Contents: 1. Introduction: Services in the Economy. PART 1: FORMULATING STRATEGY. 2. Strategic Positioning. 3. Internet Strategies. 4. Environmental Strategies. PART 2. DESIGNING THE DELIVERY SYSTEM. 5. New Service Development. 6. Managing Service Experiences. 7. The Front-Office, Back-Office Interface. 8. Outsourcing and Offshoring. PART 3. IMPORVING THE DELIVERY SYSTEM. 9. Analyzing Processes. 10. Service Quality. 11. Six Sigma for Service Process Improvement. PART 4. MATCHING SUPPLY AND DEMAND. 12. Yield Management. 13. Inventory in Services. 14. Waiting Time Management. PART 5. TOOLS FOR MANAGING SERVICES. 15. Real-World Project Management. 16. Site Selection For Services. 17. Advanced Models: Data Envelopment Analysis. 18. Advanced Models: Scoring Systems. Printed Pages: 428. Seller Inventory # 72463

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Metters, Richard D.; King-Metters, Kathryn H.; Pullman, Madeleine

Published by South-Western College Pub (2002)

ISBN 10: 0324135564 ISBN 13: 9780324135565

Used Hardcover

Quantity Available: 1

From: BookStore Independent (Memphis, TN, U.S.A.)

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About this Item: South-Western College Pub, 2002. Hardcover. Condition: Used: Good. Seller Inventory # 14667404

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Metters, Richard D.; King-Metters, Kathryn H.; Pullman, Madeleine

Published by South-Western College Pub (2002)

ISBN 10: 0324135564 ISBN 13: 9780324135565

Used Hardcover

Quantity Available: 1

From: BookStore Independent (Memphis, TN, U.S.A.)

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About this Item: South-Western College Pub, 2002. Hardcover. Condition: Used: Good. Seller Inventory # SKU9189684

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Metters, Richard D., King-Metters, Kathr

Published by South-Western College Pub (2002)

ISBN 10: 0324135564 ISBN 13: 9780324135565

Used Hardcover

Quantity Available: 2

From: Murray Media (North Miami Beach, FL, U.S.A.)

Seller Rating: 4-star rating

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About this Item: South-Western College Pub, 2002. Hardcover. Condition: Very Good. Great condition with minimal wear, aging, or shelf wear. Seller Inventory # P020324135564

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Metters, Richard D., King-Metters, Kathr

Published by South-Western College Pub (2002)

ISBN 10: 0324135564 ISBN 13: 9780324135565

Used Hardcover

Quantity Available: 2

From: Murray Media (North Miami Beach, FL, U.S.A.)

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About this Item: South-Western College Pub, 2002. Hardcover. Condition: Like New. Almost new condition. Seller Inventory # P010324135564

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Metters, Richard D, King-Metters, Kathryn H.

Published by South-Western, Div of Thomson Learning

ISBN 10: 0324314477 ISBN 13: 9780324314472

Used

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From: Phatpocket Limited (Waltham Abbey, HERTS, United Kingdom)

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About this Item: South-Western, Div of Thomson Learning. Condition: Very Good. Used - Very Good. Ex-library, but has been well cared for. Seller Inventory # Z1-X-003-01472

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Richard D. Metters, Kathryn H. King-Metters, Madeleine Pullman

Published by South-Western College Pub (2002)

ISBN 10: 0324135564 ISBN 13: 9780324135565

New Hardcover

Quantity Available: 1

From: Ergodebooks (RICHMOND, TX, U.S.A.)

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About this Item: South-Western College Pub, 2002. Hardcover. Condition: New. 1. Seller Inventory # DADAX0324135564

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Metters , King-Metter , Pullman & Walton

Published by Thomson South-Western (2006)

ISBN 10: 0324314477 ISBN 13: 9780324314472

Used Soft cover

Quantity Available: 1

From: Sharston Books (Manchester, United Kingdom)

Seller Rating: 4-star rating

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About this Item: Thomson South-Western, 2006. Soft cover. Condition: Very Good. 0324314477 Used book; clean and bright, looks little used with slight shelfwear and corner curl. Contents include; Formulating Strategy. Designing the Delivery System; Improving the Delivery System; Matching Supply and demand; Tools for Manging Services etc. with CD rom. Seller Inventory # 3003459

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Metters, Richard D., King-Metters, Kathr

Published by South-Western College Pub (2002)

ISBN 10: 0324135564 ISBN 13: 9780324135565

New Hardcover

Quantity Available: 2

From: Murray Media (North Miami Beach, FL, U.S.A.)

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About this Item: South-Western College Pub, 2002. Hardcover. Condition: New. Never used!. Seller Inventory # P110324135564

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Metters, Richard D., King-Metters, Kathr

Published by South-Western College Pub (2005)

ISBN 10: 0324224370 ISBN 13: 9780324224375

Used Hardcover

Quantity Available: 2

From: Murray Media (North Miami Beach, FL, U.S.A.)

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About this Item: South-Western College Pub, 2005. Hardcover. Condition: Very Good. Great condition with minimal wear, aging, or shelf wear. Seller Inventory # P020324224370

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Results (1 - 30) of 43