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Schlesinger, Arthur M. (Arthur Meier), 1917-2007. ; Israel, Fred L. ; William P. Hansen ; Marcus Cunliffe Page Smith Noble Cunningham Manning Dauer Irving Brant Norman Risjord Lynn Turner James Hopkins Robert Remini Joel Silbey William Nisbet Chambers Charles Sellers Holman Hamilton Roy Nichols Jeannette Nichols Philip Klein Elting Morison Harold Hyman John Hope Franklin William Gillette Sidney Pomerantz Leonard Dinnerstein Mark Hirsch Robert Wesser Wayne Morgan Gilbert Fite Walter LaFeber William H Harbaugh Paolo Coletta George Mowry Arthur Link William Leary Donald McCoy David Burner Lawrence Fuchs Frank Freidel William Leuchtenburg Robert Burke Leon Friedman Richard Kirkendall Barton Bernstein Malcolm Moos Theodore Sorenson John Bartlow

Published by New York ; Toronto ; London ; Sydney : Chelsea House Publishers : Mc Graw-Hill Book, 1971 (1971)

ISBN 10: 0070797862 ISBN 13: 9780070797864

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Item Description: New York ; Toronto ; London ; Sydney : Chelsea House Publishers : Mc Graw-Hill Book, 1971, 1971. Hardcover. Book Condition: Fine. No Jacket. 4 v. (xxxvii, 3959 p.) 24 cm. ; blue cloth ; ex-lib ; V. 1. 1789-1844 -- v. 2. 1844-1896 -- v. 3. 1900-1936 -- v. 4. 1940-1968 -- Supplemental volume 1972-1984. ; OCLC: 141923 ; LC: E183; Dewey: 329/.023/73 ; ISBN: 0070797862; 9780070797864 LCCN: 70-139269 ; articles by Marcus Cunliffe, Page Smith, Noble E Cunningham Jr, Manning Dauer, Irving Brant, Norman K Risjord, Lynn W Turner, James F Hopkins, Robert V Remini, Joel H Silbey, William Nisbet Chambers, Charles Sellers, Holman Hamilton, Roy Nichols, Jeannette Nichols, Philip S Klein, Elting Morison, Harold M Hyman, John Hope Franklin, William Gillette, Sidney I Pomerantz, Leonard Dinnerstein, Mark D Hirsch, Robert F Wesser, H Wayne Morgan, Gilbert C Fite, Walter LaFeber, William H Harbaugh, Paolo E Coletta, George E Mowry, Arthur S Link, William M Leary Jr, Donald R McCoy, David Burner, Lawrence H Fuchs, Frank Freidel, William E Leuchtenburg, Robert E Burke, Leon Friedman, Richard S Kirkendall, Barton J Bernstein, Malcolm Moos, Theodore C Sorenson, John Bartlow Martin, David S Broder, and Herbert E Alexander ; 4 large, heavy volumes ; FINE. Book. Bookseller Inventory # 006679

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Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A.

Published by ReadHowYouWant (2015)

ISBN 10: 1459697022 ISBN 13: 9781459697027

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Item Description: ReadHowYouWant, 2015. Paperback. Book Condition: Used: Good. We ship International with Tracking Number! May not contain Access Codes or Supplements. Buy with confidence, excellent customer service! j. Bookseller Inventory # 1459697022D

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Leonard A. Schlesinger

Published by Praeger (1982)

ISBN 10: 0030615984 ISBN 13: 9780030615986

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From: Nearfine Books (Brooklyn, NY, U.S.A.)

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Item Description: Praeger, 1982. Book Condition: very good. Gently used. Expect delivery in 20 days. Bookseller Inventory # 9780030615986-3

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Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A.

Published by Free Press (2002)

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Item Description: Free Press, 2002. Hardcover. Book Condition: Used: Good. We ship International with Tracking Number! May not contain Access Codes or Supplements. Buy with confidence, excellent customer service! L. Bookseller Inventory # XH10CKNLTOD

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Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A.

Published by Free Press (2003)

ISBN 10: 0743225694 ISBN 13: 9780743225694

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Item Description: Free Press, 2003. Hardcover. Book Condition: Used: Good. We ship International with Tracking Number! May not contain Access Codes or Supplements. Buy with confidence, excellent customer service! j. Bookseller Inventory # 0743225694D

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James L. Heskett W. Earl Sasser Leonard A. Schlesinger

Published by free press; first edition edition (april 10, 1997) (2008)

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Item Description: free press; first edition edition (april 10, 1997), 2008. Hardcover. Book Condition: Used: Good. We ship International with Tracking Number! May not contain Access Codes or Supplements. Buy with confidence, excellent customer service! L. Bookseller Inventory # XH10EV2AQGD

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Leonard A. Schlesinger

Published by Mcgraw-Hill College (1983)

ISBN 10: 0070553327 ISBN 13: 9780070553323

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Item Description: Mcgraw-Hill College, 1983. Hardcover. Book Condition: Used: Good. We ship International with Tracking Number! May not contain Access Codes or Supplements. Buy with confidence, excellent customer service! L. Bookseller Inventory # 0070553327D

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Item Description: Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97816814196571.0

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Leonard A Schlesinger

Published by Praeger (1982)

ISBN 10: 0030615984 ISBN 13: 9780030615986

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From: Ergodebooks (RICHMOND, TX, U.S.A.)

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Item Description: Praeger, 1982. Hardcover. Book Condition: New. Bookseller Inventory # DADAX0030615984

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Leonard Schlesinger, John P. Kotter and Sathe Vija

ISBN 10: 0256022267 ISBN 13: 9780256022261

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From: Castle Rock (Pittsford, NY, U.S.A.)

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Item Description: Book Condition: Very Good. Book Condition: Very Good. Bookseller Inventory # 97802560222613.0

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Charles F Kiefer and Leonard A Schlesinger

Published by Innovation Associates, Incorporated (2010)

ISBN 10: 0983131910 ISBN 13: 9780983131915

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Item Description: Innovation Associates, Incorporated, 2010. Paperback. Book Condition: Used: Good. We ship International with Tracking Number! May not contain Access Codes or Supplements. Buy with confidence, excellent customer service! j. Bookseller Inventory # 0983131910D

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Leonard A. Schlesinger

Published by Harvard Business Review Press (2012)

ISBN 10: 1422143619 ISBN 13: 9781422143612

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Item Description: Harvard Business Review Press, 2012. Hardcover. Book Condition: Used: Good. We ship International with Tracking Number! May not contain Access Codes or Supplements. Buy with confidence, excellent customer service! L. Bookseller Inventory # 1422143619D

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Schlesinger, Leonard A., Kiefer, Charles

Published by Harvard Business Review Press (2012)

ISBN 10: 1422143619 ISBN 13: 9781422143612

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Item Description: Harvard Business Review Press, 2012. Hardcover. Book Condition: New. Bookseller Inventory # P111422143619

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Kiefer, Charles F; Schlesinger, Leonard A; Brown, Paul B.

Published by Innovation Associates, Incorporated (2010)

ISBN 10: 0983131910 ISBN 13: 9780983131915

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Item Description: Innovation Associates, Incorporated, 2010. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service!. Bookseller Inventory # ABE_book_new_0983131910

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Schlesinger, Leonard A., Kiefer, Charles

Published by Harvard Business Review Press (2012)

ISBN 10: 1422143619 ISBN 13: 9781422143612

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Item Description: Harvard Business Review Press, 2012. Hardcover. Book Condition: Very Good. Bookseller Inventory # P021422143619

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Kiefer, Charles F, Schlesinger, Leonard

Published by Innovation Associates, Incorpo (2010)

ISBN 10: 0983131910 ISBN 13: 9780983131915

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Item Description: Innovation Associates, Incorpo, 2010. Paperback. Book Condition: New. Bookseller Inventory # P110983131910

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Heskett, James L.; Sasser Jr., W. Earl; Schlesinger, Leonard A.

Published by Berrett-Koehler Publishers

ISBN 10: 1626565848 ISBN 13: 9781626565845

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From: Russell Books (Victoria, BC, Canada)

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Item Description: Berrett-Koehler Publishers. Hardcover. Book Condition: New. 1626565848 Special order direct from the distributor. Bookseller Inventory # ING9781626565845

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Schlesinger, Leonard A., Burst, Ardis

Published by Viking Adult (1987)

ISBN 10: 0670812250 ISBN 13: 9780670812257

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Item Description: Viking Adult, 1987. Hardcover. Book Condition: New. Bookseller Inventory # P110670812250

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Item Description: Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97814221436121.0

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Heskett, James L.; Sasser Jr., W. Earl; Schlesinger, Leonard A.

Published by Berrett-Koehler Publishers (2015)

ISBN 10: 1626565848 ISBN 13: 9781626565845

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From: Irish Booksellers (Rumford, ME, U.S.A.)

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Item Description: Berrett-Koehler Publishers, 2015. Hardcover. Book Condition: New. book. Bookseller Inventory # 1626565848

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Heskett, James L./ Sasser, W. Earl/ Schlesinger, Leonard A.

Published by Berrett-Koehler (2015)

ISBN 10: 1626565848 ISBN 13: 9781626565845

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From: Revaluation Books (Exeter, United Kingdom)

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Item Description: Berrett-Koehler, 2015. Hardcover. Book Condition: Brand New. 275 pages. 9.50x6.00x1.00 inches. In Stock. Bookseller Inventory # z-1626565848

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Heskett, James L.; Sasser Jr., W. Earl; Schlesinger, Leonard A.

Published by Berrett-Koehler Publishers

ISBN 10: 1626565848 ISBN 13: 9781626565845

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Item Description: Berrett-Koehler Publishers. Hardcover. Book Condition: New. 1626565848 Special order direct from the distributor. Bookseller Inventory # R9781626565845

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James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

Published by Berrett-Koehler 2015-10-01, San Francisco (2015)

ISBN 10: 1626565848 ISBN 13: 9781626565845

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From: Blackwell's (Oxford, OX, United Kingdom)

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Item Description: Berrett-Koehler 2015-10-01, San Francisco, 2015. hardback. Book Condition: New. Bookseller Inventory # 9781626565845

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Leonard A. Schlesinger; Charles F. Kiefer; Paul Brown

Published by Grupo Carvajal (2010)

ISBN 10: 9588774160 ISBN 13: 9789588774169

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Item Description: Grupo Carvajal, 2010. Paperback. Book Condition: New. book. Bookseller Inventory # 9588774160

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Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A.

Published by ReadHowYouWant

ISBN 10: 1459697022 ISBN 13: 9781459697027

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Item Description: ReadHowYouWant. PAPERBACK. Book Condition: New. 1459697022 Special order direct from the distributor. Bookseller Inventory # ING9781459697027

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James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

Published by BERRETT-KOEHLER, United States (2015)

ISBN 10: 1626565848 ISBN 13: 9781626565845

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Item Description: BERRETT-KOEHLER, United States, 2015. Hardback. Book Condition: New. 235 x 152 mm. Language: English . Brand New Book. The authors review their own seminal work on service management, testing the durability of concepts they ve helped develop over the past thirty years. Then they move on to look at how better results will be achieved in the future what needs to be done to create great places to work, design efficient and enjoyable service experiences, use technology to improve service delivery, and engage and retain customers. Using examples of dozens of companies in a wide variety of industries, the authors present a narrative of remarkable successes, unnecessary failures, and future promise. The service sector any company not involved in the production of products is now 80 of the US economy, and growing part of the world economy. Written by the three leading scholars of service sector management, this book seeks to provide a roadmap for the design and delivery of winning services for leaders and managers entrusted with the task in the years to come. Bookseller Inventory # AAC9781626565845

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Schlesinger, Leonard A., Burst, Ardis

Published by Viking Adult (1987)

ISBN 10: 0670812250 ISBN 13: 9780670812257

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Item Description: Viking Adult, 1987. Hardcover. Book Condition: Very Good. Bookseller Inventory # P020670812250

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James L Heskett, W Earl Sasser, Dr Leonard A Schlesinger

Published by Readhowyouwant, United States (2015)

ISBN 10: 1459697022 ISBN 13: 9781459697027

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Item Description: Readhowyouwant, United States, 2015. Paperback. Book Condition: New. 254 x 178 mm. Language: English . Brand New Book ***** Print on Demand *****. Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come. The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the use - and misuse - of technology in delivering top - level service; and practices that can transform loyal customers into owners. Looking ahead, the authors describe the world of great service leaders in which both/and thinking replaces trade - offs. It s a world in which new ideas will be tested against the sine qua non of the service trifecta - wins for employees, customers, and investors. And it s a world in which the best leaders admit that they don t have the answers and create organizations that learn, innovate, sense and respond, operate with fluid boundaries, and seek and achieve repeated strategic success. Using examples of dozens of companies in a wide variety of industries, such as Apollo Hospitals, Chateauform, Starbucks, Amazon, Disney, Progressive Insurance, the Dallas Mavericks, Whole Foods, IKEA, and many others, the authors present a narrative of remarkable successes, unnecessary failures, and future promise. Bookseller Inventory # AAV9781459697027

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James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

Published by BERRETT-KOEHLER, United States (2015)

ISBN 10: 1626565848 ISBN 13: 9781626565845

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Item Description: BERRETT-KOEHLER, United States, 2015. Hardback. Book Condition: New. 235 x 152 mm. Language: English . Brand New Book. The authors review their own seminal work on service management, testing the durability of concepts they ve helped develop over the past thirty years. Then they move on to look at how better results will be achieved in the future what needs to be done to create great places to work, design efficient and enjoyable service experiences, use technology to improve service delivery, and engage and retain customers. Using examples of dozens of companies in a wide variety of industries, the authors present a narrative of remarkable successes, unnecessary failures, and future promise. The service sector any company not involved in the production of products is now 80 of the US economy, and growing part of the world economy. Written by the three leading scholars of service sector management, this book seeks to provide a roadmap for the design and delivery of winning services for leaders and managers entrusted with the task in the years to come. Bookseller Inventory # AAC9781626565845

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Heskett, James L.; Sasser Jr., W. Earl; Schlesinger, Leonard A.

Published by Berrett-Koehler Publishers

ISBN 10: 1626565848 ISBN 13: 9781626565845

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From: Movie Mars (Indian Trail, NC, U.S.A.)

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Item Description: Berrett-Koehler Publishers. Hardcover. Book Condition: New. 1626565848 Brand New Book. Ships from the United States. 30 Day Satisfaction Guarantee!. Bookseller Inventory # 17614089

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