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Michelli Phd Joseph (27 results)
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Language: English
Published by McGraw-Hill Education - Europe, 2015
ISBN 10: 007180630X ISBN 13: 9780071806305
Gebunden. Condition: New. Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through .
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When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
Language: English
Published by Grand Central Publishing, 2004
ISBN 10: 1401300618 ISBN 13: 9781401300616
Condition: good. Fast Free Shipping â" Good condition book with a firm cover and clean, readable pages. Shows normal use, including some light wear or limited notes highlighting, yet remains a dependable copy overall. Supplemental items like CDs or access codes may not be included.
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When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
Seller: Once Upon A Time Books, Siloam Springs, AR, U.S.A.
Seller rating 4 out of 5 stars
Hardcover. Condition: Good. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear .
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When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
Language: English
Published by Grand Central Publishing, 2004
ISBN 10: 1401300618 ISBN 13: 9781401300616
Condition: good. This book is in good condition with very minimal damage. Pages may have minimal notes or highlighting. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.
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When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Signed
Condition: Very Good. Signed Copy . Very Good dust jacket. Inscribed by author Joseph Michellion front endpage.
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When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Good condition. Very Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
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hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
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hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
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hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (BUSINESS BOOKS)
Language: English
Published by McGraw-Hill Education - Europe, United States, 2006
ISBN 10: 0071477845 ISBN 13: 9780071477840
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the "partners"-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to Reach out to entire communities Listen to individual workers and consumers Seize growth opportunities in every market Custom-design a truly satisfying experience that benefits everyone involved Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today. For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
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Humor, Play and Laughter: Stress-Proofing Life With Your Kids
Language: English
Published by Love and Logic Press, 1998
ISBN 10: 0944634494 ISBN 13: 9780944634493
Seller: Once Upon A Time Books, Siloam Springs, AR, U.S.A.
Seller rating 4 out of 5 stars
paperback. Condition: Good. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear .
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Condition: Like New. Great shape- pages are unmarked and sharp.Has a remainder mark. Hardcover Used - Like New Ships fast! 20041st Edition.
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hardcover. Condition: Good.
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Language: English
Published by McGraw-Hill Education - Europe, United States, 2008
ISBN 10: 0071548335 ISBN 13: 9780071548335
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customersEmpowering employees by treating them with the utmost respectAnticipating customers' unexpressed needs and concernsDeveloping and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
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Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
Language: English
Published by McGraw-Hill Education, 2021
ISBN 10: 1264257392 ISBN 13: 9781264257393
US$ 19.34 10% offUS$ 17.41
US$ 123.61 shipping
Ships from Germany to U.S.A.Quantity: 1 available
Add to basketCondition: Hervorragend. Zustand: Hervorragend | Seiten: 288 | Sprache: Englisch | Produktart: Bücher | From business guru Joseph Michelli¿the leadership lessons needed to thrive beyond the greatest business crisis in modern historyCOVID-19 has disrupted business and life in ways we never imagined. Within days of the outbreak, Joseph Michelli-the world-renowned business expert who has cracked the leadership codes of Starbucks, Airbnb, Mercedes-Benz USA, and many other top companies-went to work. He contacted 140+ senior leaders at major companies about their specific challenges and how they were meeting them-getting raw yet thoughtful real-time insights into a crisis that will define an entire generation of leaders. The result is Stronger Through Adversity. In this business guide for our times, Michelli distills best leadership practices that can be used in any company, in any industry. Organized into four main themes-Set the Foundation, Build Connections, Move with Purpose, and Harness Change-Stronger Through Adversity provides a deep dive into the methods, tactics, and approaches leaders have used to keep their company afloat and to position it for success long after the pandemic. You'll get invaluable insights into crisis management, keeping employees and customers safe, maintaining a culture of engagement, and rapidly innovating. Applying powerful leadership methods used by Microsoft, Starbucks, Google, DHL, Target, Verizon, Kohl's, Marriott, and many others, you'll seize and hold the competitive edge in your industry. Whether you run a Fortune 500 company, own a small business, or manage a department or team-this is your moment. Stronger Through Adversity delivers everything you need to prosper-to lead your people to an unprecedented recovery, to weather the toughest challenges your business faces from the pandemic and beyond, and to thrive in all storms, large and small.
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The Starbucks Experience
Language: Arabic
Published by Arab Scientific Publishers, 2007
ISBN 10: 9953871418 ISBN 13: 9789953871417
US$ 30.08
US$ 13.50 shipping
Ships from United Kingdom to U.S.A.Quantity: 1 available
Add to basketPaperback. Condition: Brand New. 234 pages. Arabic language. 8.47x5.70x0.59 inches. In Stock.
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WHEN FISH FLY LESSONS FOR CREATING A VITAL AND ENERGIZED WORKPLACE FROM THE WORLD FAMOUS PIKE PLACE FISH MARKET
Language: English
Published by Hyperion August 4, 2004, New York, 2004
ISBN 10: 1401300618 ISBN 13: 9781401300616
Seller: Mountain Gull Trading Company, Lake Hopatcong, NJ, U.S.A.
Seller rating 5 out of 5 stars
First Edition Signed
Hardcover. Condition: Like-New. Dust Jacket Condition: Like-New. 158 Pages. Stated First Edition, but from the number line, probably First Edition, 5th printing. Signed by one author on the first page inside the front cover. Dust jacket is Not price-clipped. This is a book full of business development insights, tips, and advice intended to help transform a business into a "world-famous" one. The dust jacket and the interior book are both in Like-New condition and thus have no visible detriments, distractions, or extraneous markings (other than one author's signature) throughout and the book's sewn-in bindings remain tight and sound. If you order this wonderful book from us, it will be carefully wrapped up, padded, and then boxed and sent right away to you and will come with our unlimited appreciation for your interest and your order. First Edition; Fifth Printing; Signed by Author.
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When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
Language: English
Published by Grand Central Publishing, 2004
ISBN 10: 1401300618 ISBN 13: 9781401300616
Condition: New.
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When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
Language: English
Published by Grand Central Publishing, 2004
ISBN 10: 1401300618 ISBN 13: 9781401300616
Condition: New.
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The Starbucks Experience. 5 Principles for Turning Ordinary Into Extraordinary
Language: English
Published by McGraw-Hill Professional, 2006
ISBN 10: 0071477845 ISBN 13: 9780071477840
Seller: Sigrun Wuertele buchgenie_de, Altenburg, Germany
Seller rating 5 out of 5 stars
Condition: Sehr gut - gebraucht. Gebundene Ausgabe Sehr guter Zustand, ohne Namenseintrag, Original-Schutzumschlag Zustand: 2, Sehr gut - gebraucht, Gebundene Ausgabe McGraw-Hill Professional , 2006 , The Starbucks Experience. 5 Principles for Turning Ordinary Into Extraordinary, PhD Michelli, Joseph, 0071477845, BU376192.
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When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
Language: English
Published by Grand Central Publishing, 2004
ISBN 10: 1401300618 ISBN 13: 9781401300616
Seller: Ria Christie Collections, Uxbridge, United Kingdom
Seller rating 5 out of 5 stars
US$ 41.97
US$ 16.17 shipping
Ships from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketCondition: New. In.
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When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
Language: English
Published by Grand Central Publishing, 2004
ISBN 10: 1401300618 ISBN 13: 9781401300616
Condition: Very good.
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When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
Language: English
Published by Random House Audio Assets, 2004
ISBN 10: 0739311565 ISBN 13: 9780739311561
audioCD. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
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hardcover. Condition: New. In shrink wrap. Looks like an interesting title!
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Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System
Language: English
Published by Second River Healthcare & McGraw Hill, 2011
ISBN 10: 0071780459 ISBN 13: 9780071780452
First Edition
Condition: Very Good. 1st. Used book that is in excellent condition. May show signs of wear or have minor defects.
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Humor, Play and Laughter: Stress-Proofing Life With Your Kids
Language: English
Published by Love and Logic Press, 1997
ISBN 10: 0944634494 ISBN 13: 9780944634493
paperback. Condition: New. In shrink wrap. Looks like an interesting title!
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Humor, Play and Laughter: Stress-Proofing Life With Your Kids
Language: English
Published by Love and Logic Press, 1998
ISBN 10: 0944634494 ISBN 13: 9780944634493
Paperback. Condition: Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
