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Valarie A Zeithaml, Mary Jo Bitner, Dwayne D Gremler, Ajay P

Used

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From: Better World Books (Mishawaka, IN, U.S.A.)

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About this Item: Condition: Good. 6th Edition. Shows some signs of wear, and may have some markings on the inside. Seller Inventory # 4299194-75

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Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Published by McGraw-Hill Education (2005)

ISBN 10: 0071244964ISBN 13: 9780071244961

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From: Better World Books (Mishawaka, IN, U.S.A.)

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About this Item: McGraw-Hill Education, 2005. Condition: Good. 4th. Shows some signs of wear, and may have some markings on the inside. Seller Inventory # GRP13005623

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Used
Hardcover

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From: BookHolders (Gambrills, MD, U.S.A.)

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About this Item: Condition: Fair. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: SOME ] [ Writing: SOME ] [ Edition: fourth ] Publisher: McGraw-Hill/Irwin Pub Date: 5/2/2005 Binding: Hardcover Pages: 736 fourth edition. Seller Inventory # 5221076

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Used
Hardcover

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From: BookHolders (Gambrills, MD, U.S.A.)

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About this Item: Condition: Fair. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: SOME ] [ Writing: NONE ] [ Edition: fifth ] Publisher: McGraw-Hill/Irwin Pub Date: 5/23/2008 Binding: Hardcover Pages: 736 fifth edition. Seller Inventory # 6444890

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Used
Hardcover

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From: BookHolders (Gambrills, MD, U.S.A.)

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About this Item: Condition: Very Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: fifth ] Publisher: McGraw-Hill/Irwin Pub Date: 5/23/2008 Binding: Hardcover Pages: 736 fifth edition. Seller Inventory # 6358807

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

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Hardcover

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From: BookHolders (Gambrills, MD, U.S.A.)

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About this Item: Condition: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: fifth ] Publisher: McGraw-Hill/Irwin Pub Date: 5/23/2008 Binding: Hardcover Pages: 736 fifth edition. Seller Inventory # 6340542

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Used
Hardcover

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From: BookHolders (Gambrills, MD, U.S.A.)

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About this Item: Condition: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: fifth ] Publisher: McGraw-Hill/Irwin Pub Date: 5/23/2008 Binding: Hardcover Pages: 736 fifth edition. Seller Inventory # 6294780

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Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.

Published by McGraw-Hill Higher Education (2005)

ISBN 10: 0071244964ISBN 13: 9780071244961

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Softcover

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From: Reuseabook (Gloucester, GLOS, United Kingdom)

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About this Item: McGraw-Hill Higher Education, 2005. Paperback. Condition: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Damaged cover. The cover of is slightly damaged for instance a torn or bent corner. Grubby book may have mild dirt or some staining, mostly on the edges of pages. Seller Inventory # CHL5675456

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions) (2005)

ISBN 10: 0071244964ISBN 13: 9780071244961

Used
Softcover

Quantity available: 1

From: GlassFrogBooks (Hawthorne, CA, U.S.A.)

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About this Item: McGraw-Hill Education (ISE Editions), 2005. Condition: Good. A+ Customer service! Satisfaction Guaranteed! Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting. Seller Inventory # 0071244964-2-4

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International Edition
International Edition

Valarie A Zeithaml; Mary Jo Bitner; Dwayne D Gremler; Mary Jo Bitner; Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited (2013)

ISBN 10: 1259026817ISBN 13: 9781259026812

Used
Softcover

Quantity available: 1

From: Juggernautz (Troy, MI, U.S.A.)

Seller Rating: 5-star rating

International Edition
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About this Item: McGraw Hill Education (India) Privet Limited, 2013. Paperback. Condition: Good. INTERNATIONAL edition. Identical content as the US version, only printed in softcover and/or in black & white. Originally intended for use outside the United States but imported back due to high demand created by rising textbook prices. Legal, safe, and the smartest option! DOES NOT include any supplements such as CD's or online access codes. Orders ship same or next business day w/ free tracking. Choose Expedited shipping for fastest (2-6 business day) delivery. Satisfaction Guaranteed!. Seller Inventory # Z112598

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Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Published by McGraw-Hill Education (2005)

ISBN 10: 0071244964ISBN 13: 9780071244961

Used

Quantity available: 2

From: Better World Books Ltd (Dunfermline, United Kingdom)

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About this Item: McGraw-Hill Education, 2005. Condition: Good. 4th. Ships from the UK. Former Library book. Shows some signs of wear, and may have some markings on the inside. Seller Inventory # GRP16695225

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Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Published by McGraw-Hill Education (2005)

ISBN 10: 0071244964ISBN 13: 9780071244961

Used

Quantity available: 1

From: Better World Books Ltd (Dunfermline, United Kingdom)

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About this Item: McGraw-Hill Education, 2005. Condition: Very Good. 4th. Ships from the UK. Former Library book. Great condition for a used book! Minimal wear. Seller Inventory # GRP76335384

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Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.

Published by McGraw-Hill Higher Education (2008)

ISBN 10: 0071263934ISBN 13: 9780071263931

Used
Softcover

Quantity available: 1

From: Bookbarn International (Bristol, SOM, United Kingdom)

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About this Item: McGraw-Hill Higher Education, 2008. Paperback. Condition: Used; Very Good. Fast Dispatch. Expedited UK Delivery Available. Excellent Customer Service. Seller Inventory # BBI2917019

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Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.

Published by McGraw-Hill Higher Education (2005)

ISBN 10: 0071244964ISBN 13: 9780071244961

Used
Softcover

Quantity available: 2

From: Bookbarn International (Bristol, SOM, United Kingdom)

Seller Rating: 5-star rating

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About this Item: McGraw-Hill Higher Education, 2005. Paperback. Condition: Used; Good. Fast Dispatch. Expedited UK Delivery Available. Excellent Customer Service. Seller Inventory # BBI1857472

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill Higher Education 01/07/2005 (2005)

ISBN 10: 0071244964ISBN 13: 9780071244961

Used

Quantity available: 2

From: Bahamut Media (Reading, United Kingdom)

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About this Item: McGraw-Hill Higher Education 01/07/2005, 2005. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780071244961

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill Higher Education 01/07/2005 (2005)

ISBN 10: 0071244964ISBN 13: 9780071244961

Used

Quantity available: 1

From: AwesomeBooks (Wallingford, United Kingdom)

Seller Rating: 5-star rating

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About this Item: McGraw-Hill Higher Education 01/07/2005, 2005. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9780071244961

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill Higher Education 01/07/2008 (2008)

ISBN 10: 0071263934ISBN 13: 9780071263931

Used
Softcover

Quantity available: 1

From: Bahamut Media (Reading, United Kingdom)

Seller Rating: 5-star rating

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About this Item: McGraw-Hill Higher Education 01/07/2008, 2008. Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780071263931

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Gremler, Dwayne D., Bitner, Mary Jo, Zeithaml, Valarie A., Wilson, Alan

Published by McGraw-Hill Higher Education (2012)

ISBN 10: 0077131711ISBN 13: 9780077131715

Used
Softcover

Quantity available: 1

From: WeBuyBooks (Rossendale, LANCS, United Kingdom)

Seller Rating: 5-star rating

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About this Item: McGraw-Hill Higher Education, 2012. Paperback. Condition: Good. Minor shelf wear Good condition is defined as: a copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Most items will be dispatched the same or the next working day. Seller Inventory # wbb0015623982

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Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.

Published by McGraw-Hill Higher Education (2008)

ISBN 10: 0071263934ISBN 13: 9780071263931

Used
Softcover

Quantity available: 1

From: Brit Books (Milton Keynes, United Kingdom)

Seller Rating: 5-star rating

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About this Item: McGraw-Hill Higher Education, 2008. Paperback. Condition: Used; Good. **Simply Brit** Shipped with Premium postal service within 24 hours from the UK with impressive delivery time. We have dispatched from our book depository; items of good condition to over ten million satisfied customers worldwide. We are committed to providing you with reliable and efficient service at all times. Seller Inventory # 1177443

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Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.

Published by McGraw-Hill Higher Education (2005)

ISBN 10: 0071244964ISBN 13: 9780071244961

Used
Softcover

Quantity available: 1

From: Brit Books (Milton Keynes, United Kingdom)

Seller Rating: 5-star rating

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About this Item: McGraw-Hill Higher Education, 2005. Paperback. Condition: Used; Good. **Simply Brit** Shipped with Premium postal service within 24 hours from the UK with impressive delivery time. We have dispatched from our book depository; items of good condition to over ten million satisfied customers worldwide. We are committed to providing you with reliable and efficient service at all times. Seller Inventory # 1143558

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Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.

Published by McGraw-Hill Higher Education (2008)

ISBN 10: 0071263934ISBN 13: 9780071263931

Used
Softcover

Quantity available: 1

From: Greener Books (London, United Kingdom)

Seller Rating: 5-star rating

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About this Item: McGraw-Hill Higher Education, 2008. Paperback. Condition: Used; Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Aloysius Ihezie. Seller Inventory # 3326302

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill Higher Education (2005)

ISBN 10: 0071244964ISBN 13: 9780071244961

Used
Softcover

Quantity available: 1

From: Greener Books (London, United Kingdom)

Seller Rating: 5-star rating

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About this Item: McGraw-Hill Higher Education, 2005. Paperback. Condition: Used; Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Aloysius Ihezie. Seller Inventory # mon0002082944

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill Publishing Co. (2002)

ISBN 10: 0072471425ISBN 13: 9780072471427

Used
Hardcover

Quantity available: 1

From: Greener Books (London, United Kingdom)

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About this Item: McGraw-Hill Publishing Co., 2002. Hardcover. Condition: Used; Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Aloysius Ihezie. Seller Inventory # mon0001719853

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Valarie A Zeithaml; Mary Jo Bitner; Dwayne D Gremler; Ajay Pandit

Published by Mc Graw Hill India (2013)

ISBN 10: 1259026817ISBN 13: 9781259026812

Used
Softcover

Quantity available: 1

From: Irish Booksellers (Portland, ME, U.S.A.)

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About this Item: Mc Graw Hill India, 2013. Condition: UsedAcceptable. book. Seller Inventory # M1259026817_4

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Valarie A. Zeithaml, Mary Jo Bitner et Dwayne D. Gremler

Published by McGraw-Hill Education (ISE Editions) (2006)

ISBN 10: 0071244964ISBN 13: 9780071244961

Used
Softcover

Quantity available: 1

From: Ammareal (Grigny, France)

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About this Item: McGraw-Hill Education (ISE Editions), 2006. Softcover. Condition: Bon. Ancien livre de bibliothèque. Traces d'usure sur la couverture. Couverture légèrement déchirée. Salissures sur la tranche. Edition 2006. Ammareal reverse jusqu'à 15% du prix net de ce livre à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Signs of wear on the cover. Slightly torn cover. Soiling on the side. Edition 2006. Ammareal gives back up to 15% of this book's net price to charity organizations. Seller Inventory # B-186-492

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Valarie A. Zeithaml, Mary Jo Bitner et Dwayne D. Gremler

Published by McGraw-Hill Education (ISE Editions) (2006)

ISBN 10: 0071244964ISBN 13: 9780071244961

Used
Softcover

Quantity available: 1

From: Ammareal (Grigny, France)

Seller Rating: 5-star rating

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About this Item: McGraw-Hill Education (ISE Editions), 2006. Softcover. Condition: Bon. Ancien livre de bibliothèque. Traces d'usure sur la couverture. Salissures sur la tranche. Edition 2006. Ammareal reverse jusqu'à 15% du prix net de ce livre à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Signs of wear on the cover. Soiling on the side. Edition 2006. Ammareal gives back up to 15% of this book's net price to charity organizations. Seller Inventory # B-186-489

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Valarie A. Zeithaml, Mary Jo Bitner et Dwayne D. Gremler

Published by McGraw-Hill Education (ISE Editions) (2006)

ISBN 10: 0071244964ISBN 13: 9780071244961

Used
Softcover

Quantity available: 1

From: Ammareal (Grigny, France)

Seller Rating: 5-star rating

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About this Item: McGraw-Hill Education (ISE Editions), 2006. Softcover. Condition: Bon. Ancien livre de bibliothèque. Traces d'usure sur la couverture. Salissures sur la tranche. Edition 2006. Ammareal reverse jusqu'à 15% du prix net de ce livre à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Signs of wear on the cover. Soiling on the side. Edition 2006. Ammareal gives back up to 15% of this book's net price to charity organizations. Seller Inventory # B-186-490

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Valarie A. Zeithaml, Mary Jo Bitner et Dwayne D. Gremler

Published by McGraw-Hill Education (ISE Editions) (2006)

ISBN 10: 0071244964ISBN 13: 9780071244961

Used
Softcover

Quantity available: 1

From: Ammareal (Grigny, France)

Seller Rating: 5-star rating

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About this Item: McGraw-Hill Education (ISE Editions), 2006. Softcover. Condition: Bon. Ancien livre de bibliothèque. Traces d'usure sur la couverture. Couverture légèrement déchirée. Salissures sur la tranche. Edition 2006. Ammareal reverse jusqu'à 15% du prix net de ce livre à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Signs of wear on the cover. Slightly torn cover. Soiling on the side. Edition 2006. Ammareal gives back up to 15% of this book's net price to charity organizations. Seller Inventory # B-186-491

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Valarie A. Zeithaml, Mary Jo Bitner et Dwayne D. Gremler

Published by McGraw-Hill Education (ISE Editions) (2006)

ISBN 10: 0071244964ISBN 13: 9780071244961

Used
Softcover

Quantity available: 1

From: Ammareal (Grigny, France)

Seller Rating: 5-star rating

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About this Item: McGraw-Hill Education (ISE Editions), 2006. Softcover. Condition: Bon. Ancien livre de bibliothèque. Traces d'usure sur la couverture. Couverture légèrement déchirée. Salissures sur la tranche. Edition 2006. Ammareal reverse jusqu'à 15% du prix net de ce livre à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Signs of wear on the cover. Slightly torn cover. Soiling on the side. Edition 2006. Ammareal gives back up to 15% of this book's net price to charity organizations. Seller Inventory # B-186-493

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Zeithaml , Valarie , Bitner , Mary Jo & Gremler , Dwayne D.

Published by McGraw Hill (2006)

ISBN 10: 0071244964ISBN 13: 9780071244961

Used
Softcover

Quantity available: 1

From: Sharston Books (Manchester, United Kingdom)

Seller Rating: 4-star rating

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About this Item: McGraw Hill, 2006. Soft cover. Condition: Very Good. 4th Edition. 0071244964 Used book; looks unread with very slight shelfwear. Contents include: Foundations for Services Marketing; Introduction to Services; Conceptual Framework of the Book; Focus on the Customer; Consumer Behavior in Services; Customer Expectations of Service etc. Seller Inventory # 3003464

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