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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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From: Better World Books: West (Reno, NV, U.S.A.)

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Good. 3rd Edition. N/A. Ships from Reno, NV. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP88988634

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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From: Better World Books (Mishawaka, IN, U.S.A.)

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Good. 3rd Edition. N/A. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP2583225

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Very Good. 3rd Edition. N/A. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP2689397

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Mary Jo Bitner; Valarie Zeithaml; Dwayne D. Gremler

Published by McGraw-Hill Higher Education

ISBN 10: 0072961945 ISBN 13: 9780072961942

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Item Description: McGraw-Hill Higher Education. Hardcover. Book Condition: Fair. Bookseller Inventory # G0072961945I5N00

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Mary Jo Bitner; Valarie Zeithaml; Dwayne D. Gremler

Published by McGraw-Hill Higher Education

ISBN 10: 0072961945 ISBN 13: 9780072961942

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Item Description: McGraw-Hill Higher Education. Hardcover. Book Condition: Good. Book shows minor use. Cover and Binding have minimal wear and the pages have only minimal creases. Bookseller Inventory # G0072961945I3N00

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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From: Better World Books Ltd (Dunfermline, United Kingdom)

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Very Good. 3rd Edition. N/A. Ships from the UK. Former Library book. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP96052151

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by Mcgraw-Hill (Tx)

ISBN 10: 0071148817 ISBN 13: 9780071148818

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Item Description: Mcgraw-Hill (Tx). Paperback. Book Condition: Fair. Bookseller Inventory # G0071148817I5N00

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2006)

ISBN 10: 0072961945 ISBN 13: 9780072961942

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Item Description: McGraw-Hill/Irwin, 2006. Book Condition: Very Good. 4th. N/A. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP2361341

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2006)

ISBN 10: 0072961945 ISBN 13: 9780072961942

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Item Description: McGraw-Hill/Irwin, 2006. Book Condition: Good. 4th. N/A. Ships from Reno, NV. Former Library book. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP95495622

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2006)

ISBN 10: 0072961945 ISBN 13: 9780072961942

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Item Description: McGraw-Hill/Irwin, 2006. Book Condition: Good. 4th. N/A. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP2382083

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

ISBN 10: 0072961945 ISBN 13: 9780072961942

Used Hardcover

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From: BookHolders (gambrills, MD, U.S.A.)

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Item Description: Book Condition: Fair. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: SOME ] [ Writing: SOME ] [ Edition: fourth ] Publisher: McGraw-Hill/Irwin Pub Date: 5/2/2005 Binding: Hardcover Pages: 736 fourth edition. Bookseller Inventory # 5221076

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

ISBN 10: 0072471425 ISBN 13: 9780072471427

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Item Description: Book Condition: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: third ] Publisher: McGraw-Hill/Irwin Pub Date: 7/16/2002 Binding: Hardcover Pages: 688 third edition. Bookseller Inventory # 5253559

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Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.

Published by McGraw-Hill Higher Education (2005)

ISBN 10: 0072961945 ISBN 13: 9780072961942

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From: Brit Books (Milton Keynes, United Kingdom)

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Item Description: McGraw-Hill Higher Education, 2005. Hardcover. Book Condition: Used; Good. Bookseller Inventory # 1860930

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Valarie Zeithaml; Mary Jo Bitner; Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2002)

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used Hardcover

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From: Ergodebooks (RICHMOND, TX, U.S.A.)

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Item Description: McGraw-Hill/Irwin, 2002. Hardcover. Book Condition: Used: Very Good. Bookseller Inventory # SONG0072471425

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Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.

Published by McGraw-Hill Higher Education (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

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From: Bookbarn International (Bristol, SOM, United Kingdom)

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Item Description: McGraw-Hill Higher Education, 2005. Paperback. Book Condition: Used; Good. Ships from the UK within 24 hours. Fourth edition. Bookseller Inventory # BBI2287186

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Paperback

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From: ThriftBooks (Auburn, WA, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions). Paperback. Book Condition: Fair. Bookseller Inventory # G0071244964I5N00

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Valarie A Zeithaml, Mary Jo Bitner, Dwayne D Gremler, Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

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From: A Team Books (Conway, AR, U.S.A.)

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Item Description: McGraw Hill Education (India) Privet Limited. Book Condition: Acceptable. Used books may not include access codes or one time use codes. Proven Seller with Excellent Customer Service. Choose expedited shipping and get it FAST. Bookseller Inventory # PEN-143-122

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Valarie A Zeithaml, Mary Jo Bitner, Dwayne D Gremler, Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used

Quantity Available: 4

From: A Team Books (Conway, AR, U.S.A.)

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Item Description: McGraw Hill Education (India) Privet Limited. Book Condition: Good. Used books may not include access codes or one time use codes. Proven Seller with Excellent Customer Service. Choose expedited shipping and get it FAST. Bookseller Inventory # PEN-BLK-001-766

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International Edition
International Edition

Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pandit, Ajay

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used PAPERBACK

Quantity Available: 4

From: glenthebookseller (Montgomery, IL, U.S.A.)

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International Edition
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Item Description: McGraw Hill Education (India) Privet Limited. PAPERBACK. Book Condition: Good. 1259026817 Good condition international edition textbook. Bookseller Inventory # Z1259026817Z3

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Ajay Pandit, Dwayne D Gremler, Mary Jo Bitner, Valarie A Zeithaml

Published by McGraw Hill Education (India) Pr (1799)

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used Paperback

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From: HPB-Dallas (Dallas, TX, U.S.A.)

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Item Description: McGraw Hill Education (India) Pr, 1799. Paperback. Book Condition: Good. Instructor's review copy. AL 2/22 Item may show signs of shelf wear. Pages may include limited notes and highlighting. Includes supplemental or companion materials if applicable. Access codes may or may not work. Connecting readers since 1972. Customer service is our top priority. Bookseller Inventory # mon0001108354

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International Edition
International Edition

Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pandit, Ajay

Published by McGraw Hill Education (India) Privet Limited 2013-05-01 (2013)

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used PAPERBACK

Quantity Available: 1

From: The Book Cellar, LLC (Nashua, NH, U.S.A.)

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Item Description: McGraw Hill Education (India) Privet Limited 2013-05-01, 2013. PAPERBACK. Book Condition: Very Good. 1259026817 Great used condition. International Edition, specifically for India. Over 1,000,000 satisfied customers since 1997! We ship daily M-F. Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders. Bookseller Inventory # Z1259026817Z2

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Dwayne D. Gremler; Mary Jo Bitner; Valarie A. Zeithaml

Published by McGraw-Hill Publishing Co. (2002)

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used

Quantity Available: 1

From: AUGUSTO DIAS CARDOSO (MAUVES SUR HUISNE, ORNE, France)

Bookseller Rating: 5-star rating

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Item Description: McGraw-Hill Publishing Co., 2002. Book Condition: D'occasion - Bon état. quelques passages stabilotés, bon etat general. Bookseller Inventory # mela13 01

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Ajay Pandit, Mary Jo Bitner, Dwayne D Gremler, Valarie A Zeithaml

Published by McGraw Hill Education (India) Pr (2013)

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used Paperback

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From: Bookfinders (Holmesville, OH, U.S.A.)

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Item Description: McGraw Hill Education (India) Pr, 2013. Paperback. Book Condition: Good. Book is in good condition. May not include access codes or CDs. May have minimal highlighting and/or underlining. *NOTE* Stock photo may not represent the actual book for sale. Bookseller Inventory # mon0000468791

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Valarie A Zeithaml, Mary Jo Bitner, Dwayne D Gremler, Ajay Pandit

Published by McGraw Hill Education (India) Pr (1799)

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used Paperback

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From: Buyback Express (Alton, IL, U.S.A.)

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Item Description: McGraw Hill Education (India) Pr, 1799. Paperback. Book Condition: Acceptable. Indian Edition. Noticeable wear, but still very usable. Marking on title page; otherwise Interior is free from markings. SHIPS WITHIN 24 HOURS! Tracking Provided. DHL processing & USPS delivery for an average of 3-5 Day Standard & 2-3 Day Expedited! FREE INSURANCE! Fast & Personal Support! Careful Packaging. No Hassle, Full Refund Return Policy!. Bookseller Inventory # mon0000660581

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Zeithaml , Valarie , Bitner , Mary Jo & Gremler , Dwayne D.

Published by McGraw Hill (2006)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Soft cover

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From: Sharston Books (Manchester, United Kingdom)

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Item Description: McGraw Hill, 2006. Soft cover. Book Condition: Very Good. 4th Edition. 0071244964 Used book; looks unread with very slight shelfwear. Contents include: Foundations for Services Marketing; Introduction to Services; Conceptual Framework of the Book; Focus on the Customer; Consumer Behavior in Services; Customer Expectations of Service etc. Bookseller Inventory # 3003464

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Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions) (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used

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From: Better World Books (Mishawaka, IN, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions), 2005. Book Condition: Fair. 4th. N/A. Shows definite wear, and perhaps considerable marking on inside. Bookseller Inventory # GRP2587533

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International Edition
International Edition

Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pandit, Ajay

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

New Softcover

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From: Sunshine Book Store (Wilmington, DE, U.S.A.)

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Item Description: McGraw Hill Education (India) Privet Limited. Book Condition: New. 1259026817 This is an International Edition. Brand New, Paperback, Delivery within 6-14 business days, Similar Contents as U.S Edition, ISBN and Cover design may differ, printed in Black & White. Choose Expedited shipping for delivery within 3-8 business days. We do not ship to PO Box, APO , FPO Address. In some instances, subjects such as Management, Accounting, Finance may have different end chapter case studies and exercises. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" and "Content may different from U.S. Edition" - printed only to discourage U.S. students from obtaining an affordable copy. The U.S. Supreme Court has asserted your right to purchase international editions, and ruled on this issue. Access code/CD is not provided with these editions , unless specified. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Bookseller Inventory # RI9781259026812

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Ajay Pandit,Dwayne D. Gremler,Mary Jo Bitner,Valarie A. Zeithaml

Published by McGraw Hill Education (2013)

ISBN 10: 1259026817 ISBN 13: 9781259026812

New Softcover

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From: BookVistas (New Delhi, DELHI, India)

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Item Description: McGraw Hill Education, 2013. Softcover. Book Condition: New. 5th or later edition. Services Marketing, in its sixth edition, continues to base itself on the ever-reliable GAPS Model of Service Quality. The book?s underlining theme makes the reader understand that a strong customer relationship through quality service is the basis on which the most successful companies thrive. It also has a focus on the Strategic aspect without deviating from the base structure of the text to help the students realize the potential of Service Marketing. Contents: Part I: Foundations for Services Marketing 1. Introduction to Services 2. Conceptual Framework of the Book: The Gaps Model of Service Quality Part II: Focus on the Customer 3. Customer Expectations of Service 4. Customer Perceptions of Service Part III: Understanding Customer Requirements 5. Listening to Customers through Research 6. Building Customer Relationships 7. Service Recovery Part IV: Aligning Service Design and Standards 8. Service Innovation and Design 9. Customer-Defined Service Standards 10. Physical Evidence and the Servicescape Part V: Delivering and Performing Service 11. Employees? Roles in Service Delivery 12. Customers? Roles in Service Delivery 13. Managing Demand and Capacity Part VI: Managing Service Promises 14. Integrated Service Marketing Communications 15. Pricing of Services Part VII: Service and the Bottom Line 16. The Financial and Economic Impact of Service Cases Printed Pages: 0. Bookseller Inventory # 85736

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Ajay Pandit,Dwayne D. Gremler,Mary Jo Bitner,Valarie A. Zeithaml

Published by McGraw Hill Education (2013)

ISBN 10: 1259026817 ISBN 13: 9781259026812

New Softcover

Quantity Available: > 20

From: A - Z Books (New Delhi, DELHI, India)

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Item Description: McGraw Hill Education, 2013. Softcover. Book Condition: New. 5th or later edition. Services Marketing, in its sixth edition, continues to base itself on the ever-reliable GAPS Model of Service Quality. The bookâs underlining theme makes the reader understand that a strong customer relationship through quality service is the basis on which the most successful companies thrive. It also has a focus on the Strategic aspect without deviating from the base structure of the text to help the students realize the potential of Service Marketing. Contents: Part I: Foundations for Services Marketing 1. Introduction to Services 2. Conceptual Framework of the Book: The Gaps Model of Service Quality Part II: Focus on the Customer 3. Customer Expectations of Service 4. Customer Perceptions of Service Part III: Understanding Customer Requirements 5. Listening to Customers through Research 6. Building Customer Relationships 7. Service Recovery Part IV: Aligning Service Design and Standards 8. Service Innovation and Design 9. Customer-Defined Service Standards 10. Physical Evidence and the Servicescape Part V: Delivering and Performing Service 11. Employeesâ Roles in Service Delivery 12. Customersâ Roles in Service Delivery 13. Managing Demand and Capacity Part VI: Managing Service Promises 14. Integrated Service Marketing Communications 15. Pricing of Services Part VII: Service and the Bottom Line 16. The Financial and Economic Impact of Service Cases Printed Pages: 0. Bookseller Inventory # 85736

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Zeithaml, Valarie A. & Bitner, Mary Jo & Gremler, Dwayne D.

Published by McGraw-Hill Higher Education (2008)

ISBN 10: 0073380938 ISBN 13: 9780073380933

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From: Bookbarn International (Bristol, SOM, United Kingdom)

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Item Description: McGraw-Hill Higher Education, 2008. Hardcover. Book Condition: Very Good. Sent within 24 hours. Expedited UK delivery available. Fifth edition. Bookseller Inventory # BBI2285765

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