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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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From: Better World Books: West (Reno, NV, U.S.A.)

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Fair. 3rd Edition. N/A. Ships from Reno, NV. Shows definite wear, and perhaps considerable marking on inside. Bookseller Inventory # GRP88430388

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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From: Better World Books: West (Reno, NV, U.S.A.)

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Good. 3rd Edition. N/A. Ships from Reno, NV. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP88988634

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2006)

ISBN 10: 0072961945 ISBN 13: 9780072961942

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Item Description: McGraw-Hill/Irwin, 2006. Book Condition: Good. 4th. N/A. Ships from Reno, NV. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP87157505

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2006)

ISBN 10: 0072961945 ISBN 13: 9780072961942

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From: Better World Books (Mishawaka, IN, U.S.A.)

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Item Description: McGraw-Hill/Irwin, 2006. Book Condition: Fair. 4th. N/A. Former Library book. Shows definite wear, and perhaps considerable marking on inside. Bookseller Inventory # GRP57341565

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by Mcgraw-Hill College

ISBN 10: 0070782504 ISBN 13: 9780070782501

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From: Hippo Books (Toledo, OH, U.S.A.)

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Item Description: Mcgraw-Hill College. Hardcover. Book Condition: VERY GOOD. Cover and pages show some wear from reading and storage. May have light creases on the cover and binding. Some pages may contain writing and or highlighting. Bookseller Inventory # 2593225987

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by Mcgraw-Hill College

ISBN 10: 0070782504 ISBN 13: 9780070782501

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From: Books Squared (Dallas, TX, U.S.A.)

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Item Description: Mcgraw-Hill College. Hardcover. Book Condition: Good. Only lightly used. Book has minimal wear to cover and binding. A few pages may have small creases and minimal underlining. Bookseller Inventory # G0070782504I3N00

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by Mcgraw-Hill College

ISBN 10: 0070782504 ISBN 13: 9780070782501

Used Hardcover

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From: Free State Books (Halethorpe, MD, U.S.A.)

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Item Description: Mcgraw-Hill College. Hardcover. Book Condition: Good. Book shows minor use. Cover and Binding have minimal wear, and the pages have only minimal creases. Bookseller Inventory # G0070782504I3N00

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions)

ISBN 10: 0071244964 ISBN 13: 9780071244961

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From: Blue Cloud Books (Phoenix, AZ, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions). Paperback. Book Condition: Fair. Bookseller Inventory # G0071244964I5N00

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Paperback

Quantity Available: 1

From: Books Squared (Dallas, TX, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions). Paperback. Book Condition: Good. Only lightly used. Book has minimal wear to cover and binding. A few pages may have small creases and minimal underlining. Bookseller Inventory # G0071244964I3N00

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Gremler, Dwayne D., Bitner, Mary Jo, Zeithaml, Valarie A.

Published by McGraw-Hill Higher Education (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

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From: Goldstone Books (Ammanford, United Kingdom)

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Item Description: McGraw-Hill Higher Education, 2005. Paperback. Book Condition: Very Good. All orders are dispatched the following working day from our UK warehouse. Established in 2004, we have over 500,000 books in stock. No quibble refund if not completely satisfied. Bookseller Inventory # mon0002344689

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions) (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Softcover

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From: Book Deals (Lewiston, NY, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions), 2005. Book Condition: Used. This Book is in Good Condition. Clean Copy With Light Amount of Wear. 100% Guaranteed. Bookseller Inventory # ABE_book_usedgood_0071244964

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

ISBN 10: 0072961945 ISBN 13: 9780072961942

Used Hardcover

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From: BookHolders (gambrills, MD, U.S.A.)

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Item Description: Book Condition: Fair. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: SOME ] [ Writing: SOME ] [ Edition: fourth ] Publisher: McGraw-Hill/Irwin Pub Date: 5/2/2005 Binding: Hardcover Pages: 736 fourth edition. Bookseller Inventory # 5221076

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used Hardcover

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From: BookHolders (gambrills, MD, U.S.A.)

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Item Description: Book Condition: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: third ] Publisher: McGraw-Hill/Irwin Pub Date: 7/16/2002 Binding: Hardcover Pages: 688 third edition. Bookseller Inventory # 5253559

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill Higher Education 01/07/2005 (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

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Quantity Available: 1

From: Fun_Meister (Wallingford, United Kingdom)

Bookseller Rating: 5-star rating

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Item Description: McGraw-Hill Higher Education 01/07/2005, 2005. Book Condition: Good. Will be shipped promptly from UK warehouse. Book is in good condition with no missing pages, no damage or soiling and tight spine. There may be some dog-eared pages showing previous use but overall a great book. Bookseller Inventory # 9053-9780071244961

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Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.

Published by McGraw-Hill Higher Education (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Paperback

Quantity Available: 1

From: Bookbarn International (Bristol, SOM, United Kingdom)

Bookseller Rating: 5-star rating

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Item Description: McGraw-Hill Higher Education, 2005. Paperback. Book Condition: Used; Good. Ships from the UK within 24 hours. Fourth edition. Bookseller Inventory # BBI2287186

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Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.

Published by McGraw-Hill Higher Education (2005)

ISBN 10: 0072961945 ISBN 13: 9780072961942

Used Hardcover

Quantity Available: 1

From: Brit Books (Milton Keynes, United Kingdom)

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Item Description: McGraw-Hill Higher Education, 2005. Hardcover. Book Condition: Used; Good. Bookseller Inventory # 1860930

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill Higher Education (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Paperback

Quantity Available: 1

From: AwesomeBooks (Wallingford, United Kingdom)

Bookseller Rating: 5-star rating

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Item Description: McGraw-Hill Higher Education, 2005. Paperback. Book Condition: Very Good. Services Marketing This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Bookseller Inventory # 7719-9780071244961

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used

Quantity Available: 4

From: Better World Books Ltd (Dunfermline, United Kingdom)

Bookseller Rating: 5-star rating

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Good. 3rd Edition. N/A. Ships from the UK. Former Library book. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP47896125

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Valarie Zeithaml; Mary Jo Bitner; Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2002)

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used Hardcover

Quantity Available: 1

From: Ergodebooks (RICHMOND, TX, U.S.A.)

Bookseller Rating: 4-star rating

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Item Description: McGraw-Hill/Irwin, 2002. Hardcover. Book Condition: Used: Very Good. Bookseller Inventory # SONG0072471425

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Gremler, Dwayne D., Bitner, Mary Jo, Zeithaml, Valarie A.

Published by McGraw-Hill Publishing Co. (2002)

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used Hardcover

Quantity Available: 1

From: Revival Books Ltd (Rossendale, LANCS, United Kingdom)

Bookseller Rating: 5-star rating

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Item Description: McGraw-Hill Publishing Co., 2002. Hardcover. Book Condition: Good. Previous owners name inside the front page Good condition is defined as: a copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Most items will be dispatched the same or the next working day. Bookseller Inventory # mon0005957333

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Ajay Pandit, Mary Jo Bitner, Dwayne D Gremler, Valarie A Zeithaml

Published by McGraw Hill Education (India) Pr (2013)

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used Paperback

Quantity Available: 1

From: Bookfinders (Holmesville, OH, U.S.A.)

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Item Description: McGraw Hill Education (India) Pr, 2013. Paperback. Book Condition: Good. Book is in good condition. Pages are clean and the binding is tight. *NOTE* Stock photo may not represent the actual book for sale. Bookseller Inventory # mon0000433656

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Valarie A Zeithaml, Mary Jo Bitner, Dwayne D Gremler, Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used

Quantity Available: 1

From: Sacbooks (Sacramento, CA, U.S.A.)

Bookseller Rating: 4-star rating

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Item Description: McGraw Hill Education (India) Privet Limited. Book Condition: Good. . Creases on Cover. Creases on Spine. Cocked Spine. Stickers on/in book. . Used - Good. Sound copy (Mild Reading Wear). May have scuffs or missing DJ. May have some notes, highlighting or underlining. "Our Business is Changing Lives.". Bookseller Inventory # SAC-25-C-4482

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.; Bitner, Ary Jo

ISBN 10: 0073380938 ISBN 13: 9780073380933

Used

Quantity Available: 5

From: GreatBookPrices (Columbia, MD, U.S.A.)

Bookseller Rating: 3-star rating

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Item Description: Book Condition: good. Used products do not contain supplements and some products may include highlighting and writing. Bookseller Inventory # 5649923-5

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions) (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Paperback

Quantity Available: 1

From: BookStore Independent (SHERMAN OAKS, CA, U.S.A.)

Bookseller Rating: 4-star rating

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Item Description: McGraw-Hill Education (ISE Editions), 2005. Paperback. Book Condition: Used: Good. Bookseller Inventory # 8903806

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Zeithaml , Valarie , Bitner , Mary Jo & Gremler , Dwayne D.

Published by McGraw Hill (2006)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Soft cover

Quantity Available: 1

From: Sharston Books (Manchester, United Kingdom)

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Item Description: McGraw Hill, 2006. Soft cover. Book Condition: Very Good. 4th Edition. 0071244964 Used book; looks unread with very slight shelfwear. Contents include: Foundations for Services Marketing; Introduction to Services; Conceptual Framework of the Book; Focus on the Customer; Consumer Behavior in Services; Customer Expectations of Service etc. Bookseller Inventory # 3003464

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International Edition
International Edition

Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pandit, Ajay

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

New Softcover

Quantity Available: > 20

From: Sunshine Book Store (Wilmington, DE, U.S.A.)

Bookseller Rating: 5-star rating

International Edition
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Item Description: McGraw Hill Education (India) Privet Limited. Book Condition: New. 1259026817 This is an International Edition. Brand New, Paperback, Delivery within 6-14 business days, Similar Contents as U.S Edition, ISBN and Cover design may differ, printed in Black & White. Choose Expedited shipping for delivery within 3-8 business days. We do not ship to PO Box, APO , FPO Address. In some instances, subjects such as Management, Accounting, Finance may have different end chapter case studies and exercises. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" and "Content may different from U.S. Edition" - printed only to discourage U.S. students from obtaining an affordable copy. The U.S. Supreme Court has asserted your right to purchase international editions, and ruled on this issue. Access code/CD is not provided with these editions , unless specified. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Bookseller Inventory # IM9781259026812

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Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions) (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used

Quantity Available: 2

From: Better World Books Ltd (Dunfermline, United Kingdom)

Bookseller Rating: 5-star rating

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Item Description: McGraw-Hill Education (ISE Editions), 2005. Book Condition: Good. 4th. N/A. Ships from the UK. Former Library book. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP16695225

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Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions) (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used

Quantity Available: 1

From: Better World Books (Mishawaka, IN, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions), 2005. Book Condition: Fair. 4th. N/A. Shows definite wear, and perhaps considerable marking on inside. Bookseller Inventory # GRP2587533

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Ajay Pandit,Dwayne D. Gremler,Mary Jo Bitner,Valarie A. Zeithaml

Published by McGraw Hill Education (2013)

ISBN 10: 1259026817 ISBN 13: 9781259026812

New Softcover

Quantity Available: > 20

From: BookVistas (New Delhi, DELHI, India)

Bookseller Rating: 4-star rating

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Item Description: McGraw Hill Education, 2013. Softcover. Book Condition: New. 5th or later edition. Services Marketing, in its sixth edition, continues to base itself on the ever-reliable GAPS Model of Service Quality. The book?s underlining theme makes the reader understand that a strong customer relationship through quality service is the basis on which the most successful companies thrive. It also has a focus on the Strategic aspect without deviating from the base structure of the text to help the students realize the potential of Service Marketing. Contents: Part I: Foundations for Services Marketing 1. Introduction to Services 2. Conceptual Framework of the Book: The Gaps Model of Service Quality Part II: Focus on the Customer 3. Customer Expectations of Service 4. Customer Perceptions of Service Part III: Understanding Customer Requirements 5. Listening to Customers through Research 6. Building Customer Relationships 7. Service Recovery Part IV: Aligning Service Design and Standards 8. Service Innovation and Design 9. Customer-Defined Service Standards 10. Physical Evidence and the Servicescape Part V: Delivering and Performing Service 11. Employees? Roles in Service Delivery 12. Customers? Roles in Service Delivery 13. Managing Demand and Capacity Part VI: Managing Service Promises 14. Integrated Service Marketing Communications 15. Pricing of Services Part VII: Service and the Bottom Line 16. The Financial and Economic Impact of Service Cases Printed Pages: 0. Bookseller Inventory # 85736

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International Edition
International Edition

Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler & Ajay Pandit

ISBN 10: 0078112052 ISBN 13: 9780078112058

New Softcover

Quantity Available: > 20

From: GREAT BOOKS DEAL (TALLAHASSEE, FL, U.S.A.)

Bookseller Rating: 5-star rating

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Item Description: Softcover. Book Condition: New. Brand New; Paperback; Black & White or Color International Edition. ISBN and Cover page may differ but similar contents as US edition. GET IT FAST in 3-5 business days by DHL/FEDEX with tracking number. Books printed in English. No shipping to PO Box/APO/FPO address. In some instances, the international textbooks may have different end chapter case studies and exercises. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" and "Content may different from U.S. Edition" - printed only to discourage U.S. students from obtaining an affordable copy. The U.S. Supreme Court has asserted your right to purchase international editions, and ruled on this issue. Access code or CD is not provided with these editions, unless specified. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Bookseller Inventory # GBD41487595

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