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Knapp, Donna

Published by Cengage Learning

ISBN 10: 1285063589 ISBN 13: 9781285063584

Used
Softcover

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From: BB Textbooks (Winterville, NC, U.S.A.)

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About this Item: Cengage Learning. Condition: Good. Paperback 4th Edition text. GOOD CONDITION. LIGHT WEAR ON EDGES AND CORNERS OF COVER. NO WRITING OR HIGHLIGHTING ON PAGES. Ships fast. Expedited shipping 2-4 business days; Standard shipping 7-14 business days. Ships from USA!. Seller Inventory # HERB-085-039

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Knapp, Donna

Published by Cengage Learning

ISBN 10: 1285063589 ISBN 13: 9781285063584

Used

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From: TextbookRush (Grandview Heights, OH, U.S.A.)

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About this Item: Cengage Learning. Condition: Good. All orders ship SAME or NEXT business day. Expedited shipments will be received in 1-5 business days within the United States. We proudly ship to APO/FPO addresses. 100% Satisfaction Guaranteed!. Seller Inventory # 44196074

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Knapp, Donna

Published by Cengage Learning

ISBN 10: 1285063589 ISBN 13: 9781285063584

Used

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From: TextbookRush (Grandview Heights, OH, U.S.A.)

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About this Item: Cengage Learning. Condition: Acceptable. Ships SAME or NEXT business day. We Ship to APO/FPO addr. Choose EXPEDITED shipping and receive in 2-5 business days within the United States. See our member profile for customer support contact info. We have an easy return policy. Seller Inventory # 44126624

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Donna Knapp, Donna Knapp

Published by Cengage Learning 2014-05-07, Boston, MA (2014)

ISBN 10: 1285063589 ISBN 13: 9781285063584

Softcover
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From: Blackwell's (Oxford, OX, United Kingdom)

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About this Item: Cengage Learning 2014-05-07, Boston, MA, 2014. paperback. Condition: New. Seller Inventory # 9781285063584

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Donna Knapp

Published by Delmar Cengage Learning 2014-05-27 (2014)

ISBN 10: 1285063589 ISBN 13: 9781285063584

Softcover
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From: Chiron Media (Wallingford, United Kingdom)

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About this Item: Delmar Cengage Learning 2014-05-27, 2014. Paperback. Condition: New. Seller Inventory # NU-CEN-00003557

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Donna Knapp

Published by Cengage Learning, Inc, United States (2014)

ISBN 10: 1285063589 ISBN 13: 9781285063584

Softcover
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From: Book Depository International (London, United Kingdom)

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About this Item: Cengage Learning, Inc, United States, 2014. Paperback. Condition: New. 4th edition. Language: English . Brand New Book. The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk. Seller Inventory # AAZ9781285063584

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ISBN 10: 1285063589 ISBN 13: 9781285063584

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From: Speedy Hen LLC (Sunrise, FL, U.S.A.)

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About this Item: Condition: New. Bookseller Inventory # ST1285063589. Seller Inventory # ST1285063589

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Donna Knapp

Published by Cengage Learning, Inc, United States (2014)

ISBN 10: 1285063589 ISBN 13: 9781285063584

Softcover
New

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From: The Book Depository (London, United Kingdom)

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About this Item: Cengage Learning, Inc, United States, 2014. Paperback. Condition: New. 4th edition. Language: English . Brand New Book. The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk. Seller Inventory # AAZ9781285063584

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Knapp, Donna

Published by Course Technology

ISBN 10: 1285063589 ISBN 13: 9781285063584

Softcover
New

Quantity Available: 3

From: WFL (Holtsville, NY, U.S.A.)

Seller Rating: 4-star rating

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About this Item: Course Technology. PAPERBACK. Condition: New. 1285063589 Brand New , Ready to ship, 5-8 business days worldwide delivery. Seller Inventory # DG#A161677

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Donna Knapp

Published by Delmar Cengage Learning

ISBN 10: 1285063589 ISBN 13: 9781285063584

Softcover
New

Quantity Available: 1

From: THE SAINT BOOKSTORE (Southport, United Kingdom)

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About this Item: Delmar Cengage Learning. Paperback. Condition: New. New copy - Usually dispatched within 2 working days. Seller Inventory # B9781285063584

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Knapp, Donna

Published by Cengage Learning (2014)

ISBN 10: 1285063589 ISBN 13: 9781285063584

Softcover
New

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About this Item: Cengage Learning, 2014. Condition: New. Examines the changing role of the service desk professional. This book describes the business and technology trends that are shaping the direction of the service desk industry and the opportunities available to those pursuing a service desk career. Num Pages: 544 pages, illustrations (black and white). BIC Classification: UY. Category: (U) Tertiary Education (US: College). Dimension: 231 x 186 x 17. Weight in Grams: 670. . 2014. 4th Edition. Paperback. . . . . . Seller Inventory # V9781285063584

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Knapp, Donna

Published by Cengage Learning

ISBN 10: 1285063589 ISBN 13: 9781285063584

Softcover
New

Quantity Available: 15

From: Kennys Bookstore (Olney, MD, U.S.A.)

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About this Item: Cengage Learning. Condition: New. Examines the changing role of the service desk professional. This book describes the business and technology trends that are shaping the direction of the service desk industry and the opportunities available to those pursuing a service desk career. Num Pages: 544 pages, illustrations (black and white). BIC Classification: UY. Category: (U) Tertiary Education (US: College). Dimension: 231 x 186 x 17. Weight in Grams: 670. . 2014. 4th Edition. Paperback. . . . . Books ship from the US and Ireland. Seller Inventory # V9781285063584

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Donna Knapp

Published by Course Technology (2014)

ISBN 10: 1285063589 ISBN 13: 9781285063584

Used
Softcover

Quantity Available: 1

From: GlassFrogBooks (Minden, NV, U.S.A.)

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About this Item: Course Technology, 2014. Condition: Good. A+ Customer service! Satisfaction Guaranteed! Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting. Seller Inventory # 1285063589-2-4

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Donna Knapp

ISBN 10: 1285063589 ISBN 13: 9781285063584

Used

Quantity Available: 2

From: Best Book Discounts (Temple Terrace, FL, U.S.A.)

Seller Rating: 4-star rating

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About this Item: Condition: Very Good. Ready for quick shipment to any US location by Experienced seller. CDs and Access codes may not be included as is the case with most used books. Seller Inventory # 867457

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Donna Knapp, Donna Knapp

ISBN 10: 1285063589 ISBN 13: 9781285063584

Softcover
New

Quantity Available: 16

From: Ria Christie Collections (Uxbridge, United Kingdom)

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About this Item: Paperback. Condition: New. Not Signed; The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the conc. book. Seller Inventory # ria9781285063584_rkm

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Knapp, Donna

Published by Cengage Learning (2014)

ISBN 10: 1285063589 ISBN 13: 9781285063584

Softcover
New

Quantity Available: 1

From: Revaluation Books (Exeter, United Kingdom)

Seller Rating: 4-star rating

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About this Item: Cengage Learning, 2014. Paperback. Condition: Brand New. 4th edition. 430 pages. 9.00x7.25x0.75 inches. In Stock. Seller Inventory # __1285063589

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About this Item: Condition: New. Bookseller Inventory # ST1285063589. Seller Inventory # ST1285063589

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Knapp, Donna

Published by Course Technology

ISBN 10: 1285063589 ISBN 13: 9781285063584

Softcover
New

Quantity Available: 1

From: Ohmsoft LLC (Lake Forest, IL, U.S.A.)

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About this Item: Course Technology. Condition: New. Paperback. Worldwide shipping. FREE fast shipping inside USA (express 2-3 day delivery also available). Tracking service included. Ships from United States of America. Seller Inventory # 1285063589

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Knapp, Donna

Published by Course Technology (2014)

ISBN 10: 1285063589 ISBN 13: 9781285063584

Used
Softcover

Quantity Available: 2

From: Murray Media (North Miami Beach, FL, U.S.A.)

Seller Rating: 4-star rating

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About this Item: Course Technology, 2014. Paperback. Condition: Very Good. Great condition with minimal wear, aging, or shelf wear. Seller Inventory # P021285063589

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Donna Knapp

Published by Cengage Learning, Inc (2014)

ISBN 10: 1285063589 ISBN 13: 9781285063584

New

Quantity Available: > 20

From: Books2Anywhere (Fairford, GLOS, United Kingdom)

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About this Item: Cengage Learning, Inc, 2014. PAP. Condition: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Seller Inventory # CN-9781285063584

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Donna (Knapp Associates, Inc.) Knapp; Donna (ITSM Academy, Inc) Knapp

Published by Cengage Learning, Inc (2014)

ISBN 10: 1285063589 ISBN 13: 9781285063584

Softcover
New

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About this Item: Cengage Learning, Inc, 2014. Condition: New. Seller Inventory # GH9781285063584

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Knapp, Donna

Published by Course Technology

ISBN 10: 1285063589 ISBN 13: 9781285063584

Used
Softcover

Quantity Available: 4

From: SGS Trading Inc (Franklin Lakes, NJ, U.S.A.)

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About this Item: Course Technology. PAPERBACK. Condition: Good. 1285063589 US Edition Textbook, May Have Highlights, Notes and/or Underlining, BOOK ONLY-NO ACCESS CODE, NO CD, Ships with Emailed Tracking from USA. Seller Inventory # Z1285063589Z3

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Knapp, Donna

Published by Course Technology (2014)

ISBN 10: 1285063589 ISBN 13: 9781285063584

Used
Softcover

Quantity Available: 2

From: Murray Media (North Miami Beach, FL, U.S.A.)

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About this Item: Course Technology, 2014. Paperback. Condition: Like New. Almost new condition. Seller Inventory # P011285063589

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Knapp, Donna

Published by Course Technology (2014)

ISBN 10: 1285063589 ISBN 13: 9781285063584

Softcover
New

Quantity Available: 2

From: Murray Media (North Miami Beach, FL, U.S.A.)

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About this Item: Course Technology, 2014. Paperback. Condition: New. Never used!. Seller Inventory # P111285063589

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Knapp, Donna

Published by Course Technology

ISBN 10: 1285063589 ISBN 13: 9781285063584

Softcover
New

Quantity Available: 2

From: SGS Trading Inc (Franklin Lakes, NJ, U.S.A.)

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About this Item: Course Technology. PAPERBACK. Condition: New. 1285063589 New US Edition Textbook, Ships with Emailed Tracking from USA. Seller Inventory # Z1285063589ZN

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Donna Knapp

Published by Course Technology (2014)

ISBN 10: 1285063589 ISBN 13: 9781285063584

Used
Softcover

Quantity Available: 1

From: Books Express (Portsmouth, NH, U.S.A.)

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About this Item: Course Technology, 2014. Paperback. Condition: Good. 4. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. May be ex-library. Shipping & Handling by region. Buy with confidence, excellent customer service!. Seller Inventory # 1285063589

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Donna Knapp

Published by Cengage Learning, Inc, United States (2014)

ISBN 10: 1285063589 ISBN 13: 9781285063584

Softcover
New

Quantity Available: 1

From: Book Depository hard to find (London, United Kingdom)

Seller Rating: 4-star rating

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About this Item: Cengage Learning, Inc, United States, 2014. Paperback. Condition: New. 4th edition. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk. Seller Inventory # BZV9781285063584

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Knapp, Donna

Published by Course Technology

ISBN 10: 1285063589 ISBN 13: 9781285063584

Softcover
New

Quantity Available: 3

From: BarristerBooks (Lawrence, KS, U.S.A.)

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About this Item: Course Technology. PAPERBACK. Condition: New. 1285063589 BRAND NEW W/FAST SHIPPING! This item is: A Guide to Customer Service Skills for the Service Desk Professional, 4th Ed., by Donna Knapp; FORMAT: Bound Book; ISBN: 9781285063584. Choose Expedited for fastest shipping! Our 98%+ rating proves our commitment! We cannot ship to PO Boxes/APO Addresses or outside the continental U.S. To avoid ordering the wrong item, please check your item's ISBN number!. Seller Inventory # C9781285063584

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Knapp, Donna

Published by Cengage Learning (2014)

ISBN 10: 1285063589 ISBN 13: 9781285063584

Softcover
New

Quantity Available: 1

From: Revaluation Books (Exeter, United Kingdom)

Seller Rating: 4-star rating

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About this Item: Cengage Learning, 2014. Paperback. Condition: Brand New. 4th edition. 430 pages. 9.00x7.25x0.75 inches. In Stock. Seller Inventory # z-1285063589

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Donna Knapp

Published by Course Technology (2014)

ISBN 10: 1285063589 ISBN 13: 9781285063584

Softcover
New

Quantity Available: > 20

From: Palexbooks (Sanford, NC, U.S.A.)

Seller Rating: 4-star rating

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About this Item: Course Technology, 2014. Condition: New. Brand new! Please provide a physical shipping address. Seller Inventory # 9781285063584

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Results (1 - 30) of 30