Results (1 - 13) of 13

Show results for

Product Type

  • All Product Types
  • Books (13)
  • Magazines & Periodicals
  • Comics
  • Sheet Music
  • Art, Prints & Posters
  • Photographs
  • Maps
  • Manuscripts &
    Paper Collectibles

Refine by

Condition

Binding

Collectible Attributes

Free Shipping

Bookseller Location

  • All Locations

Bookseller Rating

Farzaneh Mola

Published by LAP Lambert Academic Publishing 2011-07-29 (2011)

ISBN 10: 3845422874 ISBN 13: 9783845422879

New paperback

Quantity Available: > 20

From: Blackwell's (Oxford, OX, United Kingdom)

Seller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 48.32
Convert Currency
Shipping: US$ 8.05
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: LAP Lambert Academic Publishing 2011-07-29, 2011. paperback. Book Condition: New. Bookseller Inventory # 9783845422879

More Information About This Seller | Ask Bookseller a Question 1.

Mola, Farzaneh

ISBN 10: 3845422874 ISBN 13: 9783845422879

New

Quantity Available: 1

Add Book to Shopping Basket
Price: US$ 55.76
Convert Currency
Shipping: US$ 3.54
From Germany to U.S.A.

Destination, Rates & Speeds

Item Description: Book Condition: New. Publisher/Verlag: LAP Lambert Academic Publishing | in Tourism and Hospitality | In research on customer satisfaction, quality of service has often been mentioned as animportant determinant. This study assesses the relationship between perceived servicequality and customer satisfaction in Penang hotels, from international tourists perspective. The SERVQUAL model by Parasuraman et al. (1985) was adopted in thisresearch to measure the differences between customer expectations and perceptionsacross five main dimensions. By considering this concept it tried to evaluate the level ofcustomer satisfaction, which is a highly controversial issue in the Penang hotels.Furthermore, the service quality gap (gap 5) was investigated between customers expectations and the actual service performance of the service.Data was collected using questionnaires from 200 international tourists who visitedPenang and stayed at hotels. The samples are used to analysis the hypothesis. By usingSPSS software version 16.0, factor analysis as well as reliability and regression analysis,were conducted. Results indicated that across five dimensions of service quality, four ofthem; reliability, responsiveness, empathy and tangibility were positively supported. | Format: Paperback | Language/Sprache: english | 176 gr | 220x150x6 mm | 120 pp. Bookseller Inventory # K9783845422879

More Information About This Seller | Ask Bookseller a Question 2.

Mola, Farzaneh

Published by LAP Lambert Academic Publishing (2016)

ISBN 10: 3845422874 ISBN 13: 9783845422879

New Paperback

Quantity Available: 1

From: Ria Christie Collections (Uxbridge, United Kingdom)

Seller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 62.59
Convert Currency
Shipping: US$ 5.20
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: LAP Lambert Academic Publishing, 2016. Paperback. Book Condition: New. PRINT ON DEMAND Book; New; Publication Year 2016; Not Signed; Fast Shipping from the UK. No. book. Bookseller Inventory # ria9783845422879_lsuk

More Information About This Seller | Ask Bookseller a Question 3.

Farzaneh Mola

Published by LAP Lambert Academic Publishing (2011)

ISBN 10: 3845422874 ISBN 13: 9783845422879

New

Quantity Available: > 20

From: Pbshop (Wood Dale, IL, U.S.A.)

Seller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 65.08
Convert Currency
Shipping: US$ 3.99
Within U.S.A.

Destination, Rates & Speeds

Item Description: LAP Lambert Academic Publishing, 2011. PAP. Book Condition: New. New Book. Shipped from US within 10 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Bookseller Inventory # IQ-9783845422879

More Information About This Seller | Ask Bookseller a Question 4.

Farzaneh Mola

Published by LAP Lambert Academic Publishing (2011)

ISBN 10: 3845422874 ISBN 13: 9783845422879

New

Quantity Available: > 20

From: Books2Anywhere (Fairford, GLOS, United Kingdom)

Seller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 57.03
Convert Currency
Shipping: US$ 12.07
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: LAP Lambert Academic Publishing, 2011. PAP. Book Condition: New. New Book. Delivered from our UK warehouse in 3 to 5 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Bookseller Inventory # LQ-9783845422879

More Information About This Seller | Ask Bookseller a Question 5.

Farzaneh Mola

Published by LAP LAMBERT Academic Publishing (2011)

ISBN 10: 3845422874 ISBN 13: 9783845422879

Used Paperback

Quantity Available: 1

From: Ergodebooks (RICHMOND, TX, U.S.A.)

Seller Rating: 4-star rating

Add Book to Shopping Basket
Price: US$ 65.97
Convert Currency
Shipping: US$ 4.99
Within U.S.A.

Destination, Rates & Speeds

Item Description: LAP LAMBERT Academic Publishing, 2011. Paperback. Book Condition: Used: Good. Bookseller Inventory # SONG3845422874

More Information About This Seller | Ask Bookseller a Question 6.

Farzaneh Mola

Published by LAP Lambert Acad. Publ. Aug 2011 (2011)

ISBN 10: 3845422874 ISBN 13: 9783845422879

New Taschenbuch

Quantity Available: 1

From: Rheinberg-Buch (Bergisch Gladbach, Germany)

Seller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 59.74
Convert Currency
Shipping: US$ 20.27
From Germany to U.S.A.

Destination, Rates & Speeds

Item Description: LAP Lambert Acad. Publ. Aug 2011, 2011. Taschenbuch. Book Condition: Neu. Neuware - In research on customer satisfaction, quality of service has often been mentioned as animportant determinant. This study assesses the relationship between perceived servicequality and customer satisfaction in Penang hotels, from international tourists perspective. The SERVQUAL model by Parasuraman et al. (1985) was adopted in thisresearch to measure the differences between customer expectations and perceptionsacross five main dimensions. By considering this concept it tried to evaluate the level ofcustomer satisfaction, which is a highly controversial issue in the Penang hotels.Furthermore, the service quality gap (gap 5) was investigated between customers expectations and the actual service performance of the service.Data was collected using questionnaires from 200 international tourists who visitedPenang and stayed at hotels. The samples are used to analysis the hypothesis. By usingSPSS software version 16.0, factor analysis as well as reliability and regression analysis,were conducted. Results indicated that across five dimensions of service quality, four ofthem; reliability, responsiveness, empathy and tangibility were positively supported. 120 pp. Englisch. Bookseller Inventory # 9783845422879

More Information About This Seller | Ask Bookseller a Question 7.

Farzaneh Mola

Published by LAP Lambert Acad. Publ. Aug 2011 (2011)

ISBN 10: 3845422874 ISBN 13: 9783845422879

New Taschenbuch

Quantity Available: 1

From: BuchWeltWeit Inh. Ludwig Meier e.K. (Bergisch Gladbach, Germany)

Seller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 59.74
Convert Currency
Shipping: US$ 20.27
From Germany to U.S.A.

Destination, Rates & Speeds

Item Description: LAP Lambert Acad. Publ. Aug 2011, 2011. Taschenbuch. Book Condition: Neu. Neuware - In research on customer satisfaction, quality of service has often been mentioned as animportant determinant. This study assesses the relationship between perceived servicequality and customer satisfaction in Penang hotels, from international tourists perspective. The SERVQUAL model by Parasuraman et al. (1985) was adopted in thisresearch to measure the differences between customer expectations and perceptionsacross five main dimensions. By considering this concept it tried to evaluate the level ofcustomer satisfaction, which is a highly controversial issue in the Penang hotels.Furthermore, the service quality gap (gap 5) was investigated between customers expectations and the actual service performance of the service.Data was collected using questionnaires from 200 international tourists who visitedPenang and stayed at hotels. The samples are used to analysis the hypothesis. By usingSPSS software version 16.0, factor analysis as well as reliability and regression analysis,were conducted. Results indicated that across five dimensions of service quality, four ofthem; reliability, responsiveness, empathy and tangibility were positively supported. 120 pp. Englisch. Bookseller Inventory # 9783845422879

More Information About This Seller | Ask Bookseller a Question 8.

Mola, Farzaneh

Published by LAP LAMBERT Academic Publishing (2011)

ISBN 10: 3845422874 ISBN 13: 9783845422879

New Paperback

Quantity Available: 10

From: Ergodebooks (RICHMOND, TX, U.S.A.)

Seller Rating: 4-star rating

Add Book to Shopping Basket
Price: US$ 83.38
Convert Currency
Shipping: US$ 4.99
Within U.S.A.

Destination, Rates & Speeds

Item Description: LAP LAMBERT Academic Publishing, 2011. Paperback. Book Condition: New. This item is printed on demand. Bookseller Inventory # INGM9783845422879

More Information About This Seller | Ask Bookseller a Question 9.

Farzaneh Mola

Published by LAP Lambert Academic Publishing, Germany (2011)

ISBN 10: 3845422874 ISBN 13: 9783845422879

New Paperback

Quantity Available: 1

From: The Book Depository EURO (London, United Kingdom)

Seller Rating: 3-star rating

Add Book to Shopping Basket
Price: US$ 89.59
Convert Currency
Shipping: US$ 4.04
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: LAP Lambert Academic Publishing, Germany, 2011. Paperback. Book Condition: New. Language: English . Brand New Book. In research on customer satisfaction, quality of service has often been mentioned as animportant determinant. This study assesses the relationship between perceived servicequality and customer satisfaction in Penang hotels, from international tourists perspective. The SERVQUAL model by Parasuraman et al. (1985) was adopted in thisresearch to measure the differences between customer expectations and perceptionsacross five main dimensions. By considering this concept it tried to evaluate the level ofcustomer satisfaction, which is a highly controversial issue in the Penang hotels.Furthermore, the service quality gap (gap 5) was investigated between customers expectations and the actual service performance of the service.Data was collected using questionnaires from 200 international tourists who visitedPenang and stayed at hotels. The samples are used to analysis the hypothesis. By usingSPSS software version 16.0, factor analysis as well as reliability and regression analysis, were conducted. Results indicated that across five dimensions of service quality, four ofthem; reliability, responsiveness, empathy and tangibility were positively supported. Bookseller Inventory # KNV9783845422879

More Information About This Seller | Ask Bookseller a Question 10.

Farzaneh Mola

Published by LAP Lambert Acad. Publ. Aug 2011 (2011)

ISBN 10: 3845422874 ISBN 13: 9783845422879

New Taschenbuch

Quantity Available: 1

From: AHA-BUCH GmbH (Einbeck, Germany)

Seller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 59.74
Convert Currency
Shipping: US$ 34.92
From Germany to U.S.A.

Destination, Rates & Speeds

Item Description: LAP Lambert Acad. Publ. Aug 2011, 2011. Taschenbuch. Book Condition: Neu. This item is printed on demand - Print on Demand Neuware - In research on customer satisfaction, quality of service has often been mentioned as animportant determinant. This study assesses the relationship between perceived servicequality and customer satisfaction in Penang hotels, from international tourists perspective. The SERVQUAL model by Parasuraman et al. (1985) was adopted in thisresearch to measure the differences between customer expectations and perceptionsacross five main dimensions. By considering this concept it tried to evaluate the level ofcustomer satisfaction, which is a highly controversial issue in the Penang hotels.Furthermore, the service quality gap (gap 5) was investigated between customers expectations and the actual service performance of the service.Data was collected using questionnaires from 200 international tourists who visitedPenang and stayed at hotels. The samples are used to analysis the hypothesis. By usingSPSS software version 16.0, factor analysis as well as reliability and regression analysis,were conducted. Results indicated that across five dimensions of service quality, four ofthem; reliability, responsiveness, empathy and tangibility were positively supported. 120 pp. Englisch. Bookseller Inventory # 9783845422879

More Information About This Seller | Ask Bookseller a Question 11.

Farzaneh Mola

Published by LAP Lambert Academic Publishing

ISBN 10: 3845422874 ISBN 13: 9783845422879

New Paperback

Quantity Available: > 20

From: BuySomeBooks (Las Vegas, NV, U.S.A.)

Seller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 99.68
Convert Currency
Shipping: FREE
Within U.S.A.

Destination, Rates & Speeds

Item Description: LAP Lambert Academic Publishing. Paperback. Book Condition: New. 120 pages. Dimensions: 8.4in. x 5.9in. x 0.3in.In research on customer satisfaction, quality of service has often been mentioned as animportant determinant. This study assesses the relationship between perceived servicequality and customer satisfaction in Penang hotels, from international touristsperspective. The SERVQUAL model by Parasuraman et al. (1985) was adopted in thisresearch to measure the differences between customer expectations and perceptionsacross five main dimensions. By considering this concept it tried to evaluate the level ofcustomer satisfaction, which is a highly controversial issue in the Penang hotels. Furthermore, the service quality gap (gap 5) was investigated between customersexpectations and the actual service performance of the service. Data was collected using questionnaires from 200 international tourists who visitedPenang and stayed at hotels. The samples are used to analysis the hypothesis. By usingSPSS software version 16. 0, factor analysis as well as reliability and regression analysis, were conducted. Results indicated that across five dimensions of service quality, four ofthem; reliability, responsiveness, empathy and tangibility were positively supported. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Bookseller Inventory # 9783845422879

More Information About This Seller | Ask Bookseller a Question 12.

Farzaneh Mola

Published by LAP LAMBERT Academic Publishing (2011)

ISBN 10: 3845422874 ISBN 13: 9783845422879

Used Paperback

Quantity Available: 1

From: Books Express (Portsmouth, NH, U.S.A.)

Seller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 174.11
Convert Currency
Shipping: FREE
Within U.S.A.

Destination, Rates & Speeds

Item Description: LAP LAMBERT Academic Publishing, 2011. Paperback. Book Condition: Good. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. May be ex-library. Shipping & Handling by region. Buy with confidence, excellent customer service!. Bookseller Inventory # 3845422874

More Information About This Seller | Ask Bookseller a Question 13.

Results (1 - 13) of 13