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Singh Raj Kumar

Published by Aman Publications

ISBN 10: 8182040124 ISBN 13: 9788182040120

New

Quantity Available: 4

From: Majestic Books (London, ,, United Kingdom)

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About this Item: Aman Publications. Condition: New. pp. viii + 256. Seller Inventory # 7667606

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Raj Kuamr Singh

Published by Aman Publications, New Delhi (2006)

ISBN 10: 8182040124 ISBN 13: 9788182040120

Used Hardcover

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From: Vedams eBooks (P) Ltd (New Delhi, India)

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About this Item: Aman Publications, New Delhi, 2006. Hardbound. Condition: As New. New. Contents Preface. 1. Front office operations. 2. Front office responsibilities. 3. Front office accounting. 4. Front office communication. 5. Lodging industry. 6. Reservation and registration of rooms. 7. Security management. 8. Managing human resources. 9. Front office housekeeping. 10. Client entertaining. 11. Planning and evaluation. 12. Office organisation. 13. Winner front office. Bibliography. Index. The front office department of a hotel is the control centre for the organisation. Communication and accounting are two of the most important functions of a front desk operation. The front desk also provides strategic directions to the organisation for setting priorities establishing policies approving appraisal plans and schedules administering the organisation and developing and maintaining the necessary infrastructure. The sole priority of the front office department is to ensure guest satisfaction which happens when guest expectations match what the hotel provides. This comprehensive book provides all essential information on front office management. It uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. While its emphasis is on applying theory and management strategies it also provides new material on technology's role in the modernised front office. It will be an invaluable book for those interested in learning more about the hotel's front office. 256 pp. Seller Inventory # 59044

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