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Zeithalm, Valerie; Bitner, Mary Jo; Gremler, Dwayne

Published by Mcgraw-Hill

ISBN 10: 0070700990 ISBN 13: 9780070700994

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From: Lyons Grumble (Austin, TX, U.S.A.)

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About this Item: Mcgraw-Hill. PAPERBACK. Condition: Very Good. 0070700990 Paperback has only very minor shelf-wear, otherwise book and its pages are in excellent condition with no markings or damage. Ships Fast!. Seller Inventory # SKU1002380

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International Edition
International Edition

Zeithalm, Valerie; Bitner, Mary Jo; Gremler, Dwayne

Published by Mcgraw-Hill

ISBN 10: 0070700990 ISBN 13: 9780070700994

Used
Softcover

Quantity Available: 2

From: glenthebookseller (Montgomery, IL, U.S.A.)

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About this Item: Mcgraw-Hill. PAPERBACK. Condition: Good. 0070700990 Good condition international edition textbook. Seller Inventory # Z0070700990Z3

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International Edition
International Edition

Valarie Zeithaml And Mary Jo Bitner

ISBN 10: 0070700990 ISBN 13: 9780070700994

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From: Wagon Of Deals (Edmonton, AB, Canada)

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About this Item: 2010. Soft cover. Condition: As New. Dust Jacket Condition: As New. International Edition. Book Condition: BRAND NEW. International/Eastern Economy Edition, Paperback/Softcover with SAME TITLE, AUTHOR AND EDITION as listed. ISBN and Cover design differs. **100% IDENTICAL CONTENTS as U.S Edition**. Standard Delivery within 7-14 business days ACROSS THE GLOBE. We can ship to PO Box, APO address in US. International Edition Textbooks may bear a label (Not for sale in the U.S. or Canada) or (For sale in Asia only) or similar restrictions- printed only to discourage students from obtaining an affordable copy. US Court has asserted your right to buy and use International edition. Access code/CD may not provided with these editions. We may ship the books from MULTIPLE WAREHOUSES ACROSS THE GLOBE including Asia depending upon the availability of inventory. Printed in English. Customer satisfaction guaranteed. Seller Inventory # ABECA3792-U

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Valarie Zeithaml And Mary Jo Bitner

ISBN 10: 0070700990 ISBN 13: 9780070700994

Softcover
New

Quantity Available: > 20

From: Wagon Of Deals (Edmonton, AB, Canada)

Seller Rating: 5-star rating

International Edition
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About this Item: 2010. Soft cover. Condition: New. Dust Jacket Condition: New. International Edition. Book Condition: BRAND NEW. International/Eastern Economy Edition, Paperback/Softcover with SAME TITLE, AUTHOR AND EDITION as listed. ISBN and Cover design differs. **100% IDENTICAL CONTENTS as U.S Edition**. Standard Delivery within 7-14 business days ACROSS THE GLOBE. We can ship to PO Box, APO address in US. International Edition Textbooks may bear a label (Not for sale in the U.S. or Canada) or (For sale in Asia only) or similar restrictions- printed only to discourage students from obtaining an affordable copy. US Court has asserted your right to buy and use International edition. Access code/CD may not provided with these editions. We may ship the books from MULTIPLE WAREHOUSES ACROSS THE GLOBE including Asia depending upon the availability of inventory. Printed in English. Customer satisfaction guaranteed. Seller Inventory # ABECA3792

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Gremler, Dwayne,Bitner, Mary Jo,Zeithalm, Valerie

Published by Mcgraw-Hill (2008)

ISBN 10: 0070700990 ISBN 13: 9780070700994

Used
Softcover

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From: Gardner's Used Books, Inc. (Tulsa, OK, U.S.A.)

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About this Item: Mcgraw-Hill, 2008. Paperback. Condition: Good. 5th ed. paperback. no cds codes or other materials. Tulsa's best used bookstore. Located on South Mingo Road since 1991. No-hassle return policy if not completely satisfied. Seller Inventory # mon0000271727

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International Edition
International Edition

ISBN 10: 0070700990 ISBN 13: 9780070700994

Softcover
New

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From: Sunshine Book Store (Wilmington, DE, U.S.A.)

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About this Item: Paperback. Condition: NEW. This is an International Edition. Brand New, Paperback, Delivery within 6-14 business days, Similar Contents as U.S Edition, printed in Black & White. Choose Expedited shipping for delivery within 3-8 business days. We can ship to PO Box address in US. In some instances, subjects such as Management, Accounting, Finance may have different end chapter case studies and exercises. International Edition Textbooks may bear a label ""Not for sale in the U.S. or Canada"" and ""Content may different from U.S. Edition"" - printed only to discourage U.S. students from obtaining an affordable copy. The U.S. Supreme Court has asserted your right to purchase international editions, and ruled on this issue. Access code/CD is not provided with these editions , unless specified. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Seller Inventory # AI_9780070700994

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International Edition
International Edition

ISBN 10: 0070700990 ISBN 13: 9780070700994

Softcover
New

Quantity Available: 2

From: US_Superfast_Bookstore (New Castle, DE, U.S.A.)

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About this Item: Paperback. Condition: NEW. This is an International Edition Brand New Paperback Same Title Author and Edition as listed. Get free upgrade to Expedited Shipping via DHL Express /Aramex /Fedex on order of more than 3 items. No P.O Box, APO, FPO address International Edition Textbooks may bear label "Not for sale in the U.S. or Canada" or "For sale in Asia only" or similar restrictions- printed only to discourage students from obtaining an affordable copy. US Court has asserted your right to buy and use International edition. Access code/CD may not provided with these editions. We may ship the books from multiple warehouses across the globe including Asia depending upon the availability of inventory. Printed in English. Customer satisfaction guaranteed. Seller Inventory # I_9780070700994

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Zeithalm, Valerie, Bitner, Mary Jo, Gremler, Dwayne

Published by Mcgraw-Hill (2008)

ISBN 10: 0070700990 ISBN 13: 9780070700994

Used
Softcover

Quantity Available: 1

From: HPB-Dallas (Dallas, TX, U.S.A.)

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About this Item: Mcgraw-Hill, 2008. Paperback. Condition: Acceptable. some highlighting ppg. 3-13 Item is intact, but may show shelf wear. Pages may include notes and highlighting. May or may not include supplemental or companion material. Access codes may or may not work. Connecting readers since 1972. Customer service is our top priority. Seller Inventory # mon0001180974

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International Edition
International Edition

Zeithalm, Valerie; Bitner, Mary Jo; Gremler, Dwayne

Published by Mcgraw-Hill, U.S.A. (2011)

ISBN 10: 0070700990 ISBN 13: 9780070700994

Used
Softcover

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From: Abella Books (Sandy, UT, U.S.A.)

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About this Item: Mcgraw-Hill, U.S.A., 2011. paperback. Condition: Very Good. 0070700990 Very good condition. Services Marketing (International Edition) by Valerie Zeithalm (Author),? Mary Jo Bitner (Author),? Dwayne Gremler (Author) Product details Paperback Publisher: Mcgraw-Hill; 5th edition (2008) Language: English ISBN-10: 0070700990 ISBN-13: Product Dimensions: 18.5 x 3.5 x 24 inches. Seller Inventory # Z0070700990Z2

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Mary Jo Bitner,Valarie A. Zeithaml

Published by Tata McGraw-Hill Education Pvt. Ltd. (2010)

ISBN 10: 0070700990 ISBN 13: 9780070700994

Softcover
New

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From: BookVistas (New Delhi, DELHI, India)

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About this Item: Tata McGraw-Hill Education Pvt. Ltd., 2010. Softcover. Condition: New. 5th or later edition. In its fifth edition, Services Marketing is more comprehensive and varied providing a detailed analysis of the issues arising from the fields of Marketing and related service providing. Based on the famous GAPS Model of Service Quality, this book, as in the previous editions, makes the process of understanding Services Marketing easier by delving in the practices and strategies adopted by the most efficient firms across the world. With its thematic approach to build stronger customer relationships through quality service, it focuses on the customer, who, after all, is the basis of all management practices. Table of Contents Chapter 1: Introduction to Services Chapter 2: Conceptual Framework of the Book: The Gaps Model of Service Quality Chapter 3: Consumer Behavior in Services Chapter 4: Customer Expectations in Services Chapter 5: Customer Perceptions in Services Chapter 6: Listening to Customers through Research Chapter 7: Building Customer Relationships Chapter 8: Service Recovery Chapter 9: Service Development and Design Chapter 10: Customer-Defined Service Standards Chapter 11: Physical Evidence and the Servicescape Chapter 12: Employees` Roles in Service Delivery Chapter 13: Customers` Roles in Service Delivery Chapter 14: Delivering Service through Intermediaries and Electronic Channels Chapter 15: Managing Demand and Capacity Chapter 16: Integrated Services Marketing Communications Chapter 17: Pricing of Services Chapter 18: The Financial and Economic Impact of Service Case Studies ? People, Service and Profit at Jyske Bank ? Merrill Lynch: Supernova ? JetBlue: High-Flying Airline Melts Down in Ice Storm ? Giordano: Positioning for International Expansion ? Shouldice Hospital Limited (Abridged) ? Hong Kong Disneyland ? Virgin Mobile USA: Pricing for the Very First Time ? Using Services Marketing to Develop and Deliver Integrated Solutions at Caterpillar in Latin America ? Home Solutions (India) Limited ? Kitchen Section ? MeritTrac: A Test in Everyone?s Life Printed Pages: 784. Seller Inventory # 25031

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Valerie Zeithalm; Mary Jo Bitner; Dwayne Gremler

Published by Mcgraw-Hill (2008)

ISBN 10: 0070700990 ISBN 13: 9780070700994

Softcover
New

Quantity Available: 1

From: Irish Booksellers (Portland, ME, U.S.A.)

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About this Item: Mcgraw-Hill, 2008. Condition: New. book. Seller Inventory # M0070700990

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Zeithalm, Valerie, Bitner, Mary Jo, Grem

Published by Mcgraw-Hill (2008)

ISBN 10: 0070700990 ISBN 13: 9780070700994

Used
Softcover

Quantity Available: 2

From: Murray Media (North Miami Beach, FL, U.S.A.)

Seller Rating: 4-star rating

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About this Item: Mcgraw-Hill, 2008. Paperback. Condition: Very Good. Great condition with minimal wear, aging, or shelf wear. Seller Inventory # P020070700990

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Zeithalm, Valerie, Bitner, Mary Jo, Grem

Published by Mcgraw-Hill (2008)

ISBN 10: 0070700990 ISBN 13: 9780070700994

Softcover
New

Quantity Available: 2

From: Murray Media (North Miami Beach, FL, U.S.A.)

Seller Rating: 4-star rating

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About this Item: Mcgraw-Hill, 2008. Paperback. Condition: New. Never used!. Seller Inventory # P110070700990

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Valerie Zeithalm

Published by Mcgraw-Hill (2008)

ISBN 10: 0070700990 ISBN 13: 9780070700994

Used
Softcover

Quantity Available: 1

From: Books Express (Portsmouth, NH, U.S.A.)

Seller Rating: 5-star rating

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About this Item: Mcgraw-Hill, 2008. Paperback. Condition: Good. 5th. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. May be ex-library. Shipping & Handling by region. Buy with confidence, excellent customer service!. Seller Inventory # 0070700990

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Results (1 - 14) of 14