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Kasper, Hans

Published by Wiley & Sons, Incorporated, John (2006)

ISBN 10: 0470091169ISBN 13: 9780470091166

Used

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From: Better World Books: West (Reno, NV, U.S.A.)

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About this Item: Wiley & Sons, Incorporated, John, 2006. Condition: Good. 2nd. Former Library book. Shows some signs of wear, and may have some markings on the inside. Seller Inventory # GRP71689916

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Kasper; Van Helsdingen; Gabbott

Published by John Wiley & Sons (2011)

ISBN 10: 0470091169ISBN 13: 9780470091166

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About this Item: John Wiley & Sons, 2011. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Seller Inventory # M00470091169-G

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Kasper, Hans; Van Helsdingen, Piet; Gabbott, Mark

Used
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From: GlassFrogBooks (Hawthorne, CA, U.S.A.)

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About this Item: Wiley, 2006. Condition: Good. A+ Customer service! Satisfaction Guaranteed! Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting. Seller Inventory # 0470091169-2-4

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Hans Kasper

Used
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From: Anybook Ltd. (Lincoln, United Kingdom)

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About this Item: JW, 2011. Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1450grams, ISBN:9780470091166. Seller Inventory # 6746969

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Hans Kasper

Used
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From: Anybook Ltd. (Lincoln, United Kingdom)

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About this Item: JW, 2011. Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1450grams, ISBN:9780470091166. Seller Inventory # 6746967

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Kasper, Hans and Van Helsdingen, Piet and Gabbott, Mark

Published by John Wiley and Sons (2006)

ISBN 10: 0470091169ISBN 13: 9780470091166

Used
Softcover

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From: Bookbarn International (Bristol, SOM, United Kingdom)

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About this Item: John Wiley and Sons, 2006. Paperback. Condition: Used; Good. Fast Dispatch. Expedited UK Delivery Available. Excellent Customer Service. Seller Inventory # BBI1853970

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Hans Kasper

Published by John Wiley & Sons Inc, United States, New York (2006)

ISBN 10: 0470091169ISBN 13: 9780470091166

Used
Softcover

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From: WorldofBooks (Goring-By-Sea, WS, United Kingdom)

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About this Item: John Wiley & Sons Inc, United States, New York, 2006. Paperback. Condition: Very Good. In order to deliver excellent service quality, it is critical to understand, create and deliver real value to all stakeholders. The second edition of Services Marketing Management has been thoroughly revised and restructured to provide the students with an overview of services marketing from this clear strategic orientation. It includes: * A linking of five core guiding principles: market orientation, assets and capabilities, characteristics of services, internationalization and the value concept * New coverage of electronic services * Many 'Service Practice' boxes, featuring examples from all of the world * End of chapter review questions and practical assignments * Full length cases at the end of the book with accompanying exercises 'This is a welcome second edition, firmly establishing it as a leading international text on strategic services marketing. Though completely revised, it retains the unique focus of the original on care for the individual and the understanding, creation and delivery of value to customers, with the authors bringing their topic vividly to life through numerous international examples. Clearly written and logically structured, it will be an invaluable resource for services marketing and management courses at all levels.' Professor Graham Hooley, Aston Business School 'An up-to-date, comprehensive and truly global treatment of services marketing management with new insights for every reader.' Leonard L. Berry, Distinguished Professor of Marketing, Mays Business School and author of Discovering the Soul of Service 'This book is a very valuable addition to the services marketing literature. Its logical structure and clarity of expression will make it extremely appealing to students and lecturers.' Steve Oakes, University of Liverpool 'This is a must for students, teachers and practitioners in services marketing.' Kjell Gronhaug, Norwegian School of Economics and Business Administration 'This is an academically rigorous text with a strong European focus - excellent.' Jill Brown, Portsmouth Business School 'Services Marketing Management: a comprehensive and completely up-to-date book based on an excellent combination of modern theory and actual practice.' Peter Leeflang, Frank M. Bass Professor of Marketing, University of Groningen and Professor at Johann Wolfgang Goethe University at Frankfurt am Main 'This excellent textbook has got what it strongly deserved: a second edition. I particularly appreciate: * the consequent focus on market and customer orientation * the integration of business-to-business services * the overarching HRM perspective and * the refined didactic approach not self-evident in other service management textbooks. What a service for the reader!' Bernd Gunter, Heinrich-Heine Universitat, Dusseldorf. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR003964008

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Hans Kasper

Used
Softcover

Quantity available: 1

From: Anybook Ltd. (Lincoln, United Kingdom)

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About this Item: JW, 2011. Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1450grams, ISBN:9780470091166. Seller Inventory # 5907076

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Kasper and van Helsdingen and Gabbott

Published by John Wiley and Sons (2006)

ISBN 10: 0470091169ISBN 13: 9780470091166

Used
Softcover

Quantity available: 1

From: Brit Books (Milton Keynes, United Kingdom)

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About this Item: John Wiley and Sons, 2006. Paperback. Condition: Used; Good. **Simply Brit** Shipped with Premium postal service within 24 hours from the UK with impressive delivery time. We have dispatched from our book depository; items of good condition to over ten million satisfied customers worldwide. We are committed to providing you with reliable and efficient service at all times. Seller Inventory # 1701727

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Hans Kasper, Piet Van Helsdingen, Mark Gabbott

Published by John Wiley & Sons Inc, United States (2006)

ISBN 10: 0470091169ISBN 13: 9780470091166

Softcover
New

Quantity available: 10

From: Book Depository International (London, United Kingdom)

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About this Item: John Wiley & Sons Inc, United States, 2006. Paperback. Condition: New. 2nd Edition. Language: English. Brand new Book. In order to deliver excellent service quality, it is critical to understand, create and deliver real value to all stakeholders. The second edition of Services Marketing Management has been thoroughly revised and restructured to provide the students with an overview of services marketing from this clear strategic orientation. It includes: * A linking of five core guiding principles: market orientation, assets and capabilities, characteristics of services, internationalization and the value concept * New coverage of electronic services * Many 'Service Practice' boxes, featuring examples from all of the world * End of chapter review questions and practical assignments * Full length cases at the end of the book with accompanying exercises 'This is a welcome second edition, firmly establishing it as a leading international text on strategic services marketing. Though completely revised, it retains the unique focus of the original on care for the individual and the understanding, creation and delivery of value to customers, with the authors bringing their topic vividly to life through numerous international examples.Clearly written and logically structured, it will be an invaluable resource for services marketing and management courses at all levels.' Professor Graham Hooley, Aston Business School 'An up-to-date, comprehensive and truly global treatment of services marketing management with new insights for every reader.' Leonard L. Berry, Distinguished Professor of Marketing, Mays Business School and author of Discovering the Soul of Service 'This book is a very valuable addition to the services marketing literature. Its logical structure and clarity of expression will make it extremely appealing to students and lecturers.' Steve Oakes, University of Liverpool 'This is a must for students, teachers and practitioners in services marketing.' Kjell Gronhaug, Norwegian School of Economics and Business Administration 'This is an academically rigorous text with a strong European focus - excellent.' Jill Brown, Portsmouth Business School 'Services Marketing Management: a comprehensive and completely up-to-date book based on an excellent combination of modern theory and actual practice.' Peter Leeflang, Frank M.Bass Professor of Marketing, University of Groningen and Professor at Johann Wolfgang Goethe University at Frankfurt am Main 'This excellent textbook has got what it strongly deserved: a second edition. I particularly appreciate: * the consequent focus on market and customer orientation * the integration of business-to-business services * the overarching HRM perspective and * the refined didactic approach not self-evident in other service management textbooks. What a service for the reader!' Bernd Gunter, Heinrich-Heine Universitat, Dusseldorf. Seller Inventory # AAV9780470091166

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Hans Kasper

Published by John Wiley and#38; Sons (2006)

ISBN 10: 0470091169ISBN 13: 9780470091166

New

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From: Paperbackshop-US (Wood Dale, IL, U.S.A.)

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About this Item: John Wiley and#38; Sons, 2006. PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000. Seller Inventory # FW-9780470091166

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New

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From: BennettBooksLtd (San Diego, CA, U.S.A.)

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About this Item: Condition: New. New. Seller Inventory # E-0470091169

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Hans Kasper, Piet van Helsdingen, Mark Gabbott

Published by Wiley 2006-04-13, Chichester (2006)

ISBN 10: 0470091169ISBN 13: 9780470091166

Softcover
New

Quantity available: 10

From: Blackwell's (Oxford, OX, United Kingdom)

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About this Item: Wiley 2006-04-13, Chichester, 2006. paperback. Condition: New. Language: ENG. Seller Inventory # 9780470091166

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Gabot, Mark; Gabbott, Mark; Kasper, Hans; Helsdingen, Piet Van; Kasper, H.

Used

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From: GreatBookPrices (Columbia, MD, U.S.A.)

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About this Item: Condition: As New. Unread book in perfect condition. Seller Inventory # 2009279

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Gabot, Mark; Gabbott, Mark; Kasper, Hans; Helsdingen, Piet Van; Kasper, H.

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From: GreatBookPrices (Columbia, MD, U.S.A.)

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About this Item: Condition: New. Seller Inventory # 2009279-n

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Gabot, Mark; Gabbott, Mark; Kasper, Hans; Helsdingen, Piet Van; Kasper, H.

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From: GreatBookPricesUK (Castle Donington, DERBY, United Kingdom)

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About this Item: Condition: New. Seller Inventory # 2009279-n

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Gabot, Mark; Gabbott, Mark; Kasper, Hans; Helsdingen, Piet Van; Kasper, H.

Used

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From: GreatBookPricesUK (Castle Donington, DERBY, United Kingdom)

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About this Item: Condition: As New. Unread book in perfect condition. Seller Inventory # 2009279

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Hans Kasper, Piet Van Helsdingen, Mark Gabbott

Published by John Wiley & Sons Inc, United States (2006)

ISBN 10: 0470091169ISBN 13: 9780470091166

Softcover
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From: Book Depository hard to find (London, United Kingdom)

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About this Item: John Wiley & Sons Inc, United States, 2006. Paperback. Condition: New. 2nd Edition. Language: English. Brand new Book. In order to deliver excellent service quality, it is critical to understand, create and deliver real value to all stakeholders. The second edition of Services Marketing Management has been thoroughly revised and restructured to provide the students with an overview of services marketing from this clear strategic orientation. It includes: * A linking of five core guiding principles: market orientation, assets and capabilities, characteristics of services, internationalization and the value concept * New coverage of electronic services * Many 'Service Practice' boxes, featuring examples from all of the world * End of chapter review questions and practical assignments * Full length cases at the end of the book with accompanying exercises 'This is a welcome second edition, firmly establishing it as a leading international text on strategic services marketing. Though completely revised, it retains the unique focus of the original on care for the individual and the understanding, creation and delivery of value to customers, with the authors bringing their topic vividly to life through numerous international examples.Clearly written and logically structured, it will be an invaluable resource for services marketing and management courses at all levels.' Professor Graham Hooley, Aston Business School 'An up-to-date, comprehensive and truly global treatment of services marketing management with new insights for every reader.' Leonard L. Berry, Distinguished Professor of Marketing, Mays Business School and author of Discovering the Soul of Service 'This book is a very valuable addition to the services marketing literature. Its logical structure and clarity of expression will make it extremely appealing to students and lecturers.' Steve Oakes, University of Liverpool 'This is a must for students, teachers and practitioners in services marketing.' Kjell Gronhaug, Norwegian School of Economics and Business Administration 'This is an academically rigorous text with a strong European focus - excellent.' Jill Brown, Portsmouth Business School 'Services Marketing Management: a comprehensive and completely up-to-date book based on an excellent combination of modern theory and actual practice.' Peter Leeflang, Frank M.Bass Professor of Marketing, University of Groningen and Professor at Johann Wolfgang Goethe University at Frankfurt am Main 'This excellent textbook has got what it strongly deserved: a second edition. I particularly appreciate: * the consequent focus on market and customer orientation * the integration of business-to-business services * the overarching HRM perspective and * the refined didactic approach not self-evident in other service management textbooks. What a service for the reader!' Bernd Gunter, Heinrich-Heine Universitat, Dusseldorf. Seller Inventory # BTA9780470091166

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Hans Kasper

Published by JW 2011-12-01 (2011)

ISBN 10: 0470091169ISBN 13: 9780470091166

Softcover
New

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From: Chiron Media (Wallingford, United Kingdom)

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About this Item: JW 2011-12-01, 2011. Paperback. Condition: New. Seller Inventory # 6666-LSI-9780470091166

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Kasper

Published by John Wiley & Sons (2017)

ISBN 10: 0470091169ISBN 13: 9780470091166

Softcover
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From: Ria Christie Collections (Uxbridge, United Kingdom)

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About this Item: John Wiley & Sons, 2017. Paperback. Condition: New. PRINT ON DEMAND Book; New; Publication Year 2017; Fast Shipping from the UK. No. book. Seller Inventory # ria9780470091166_lsuk

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About this Item: 2006. Condition: NEW. 9780470091166 This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. For all enquiries, please contact Herb Tandree Philosophy Books directly - customer service is our primary goal. Seller Inventory # HTANDREE0745701

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Hans Kasper

Published by JW 2011-12-01 (2011)

ISBN 10: 0470091169ISBN 13: 9780470091166

Softcover
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From: Chiron Media (Wallingford, United Kingdom)

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About this Item: JW 2011-12-01, 2011. Paperback. Condition: New. Seller Inventory # 6666-WLY-9780470091166

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Hans Kasper

Published by John Wiley and#38; Sons (2006)

ISBN 10: 0470091169ISBN 13: 9780470091166

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From: Books2Anywhere (Fairford, GLOS, United Kingdom)

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About this Item: John Wiley and#38; Sons, 2006. PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000. Seller Inventory # FW-9780470091166

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Hans Kasper/ Piet van Helsdingen/ Mark Gabbott

Published by John Wiley & Sons Inc (2006)

ISBN 10: 0470091169ISBN 13: 9780470091166

Softcover
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From: Revaluation Books (Exeter, United Kingdom)

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About this Item: John Wiley & Sons Inc, 2006. Paperback. Condition: Brand New. 2nd edition. 554 pages. 10.25x8.00x1.25 inches. In Stock. Seller Inventory # __0470091169

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Hans Kasper

Published by JW 2011-12-01 (2011)

ISBN 10: 0470091169ISBN 13: 9780470091166

Softcover
New

Quantity available: 20

From: Chiron Media (Wallingford, United Kingdom)

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About this Item: JW 2011-12-01, 2011. Paperback. Condition: New. Seller Inventory # 6666-ING-9780470091166

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Results (1 - 26) of 26