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Hans Kasper, Piet van Helsdingen, Mark Gabbott

Published by Wiley (2006)

ISBN 10: 0470091169 ISBN 13: 9780470091166

Used

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From: Better World Books: West (Reno, NV, U.S.A.)

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About this Item: Wiley, 2006. Condition: Good. 2nd. Ships from Reno, NV. Former Library book. Shows some signs of wear, and may have some markings on the inside. Seller Inventory # GRP95418227

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Hans Kasper; Mark Gabbott; Piet van Helsdingen

Published by Wiley & Sons, Incorporated, John

ISBN 10: 0470091169 ISBN 13: 9780470091166

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About this Item: Wiley & Sons, Incorporated, John. Paperback. Condition: Good. A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. At ThriftBooks, our motto is: Read More, Spend Less. Seller Inventory # G0470091169I3N00

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Hans Kasper; Piet van Helsdingen; Mark Gabbott

Published by Wiley (2006)

ISBN 10: 0470091169 ISBN 13: 9780470091166

Used
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From: GlassFrogBooks (Hawthorne, CA, U.S.A.)

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About this Item: Wiley, 2006. Condition: Good. A+ Customer service! Satisfaction Guaranteed! Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting. Seller Inventory # 0470091169-2-4

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Kasper, Hans and Van Helsdingen, Piet and Gabbott, Mark

Published by John Wiley and Sons (2006)

ISBN 10: 0470091169 ISBN 13: 9780470091166

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From: Bookbarn International (Bristol, SOM, United Kingdom)

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About this Item: John Wiley and Sons, 2006. Paperback. Condition: Used; Acceptable. Fast Dispatch. Expedited UK Delivery Available. Excellent Customer Service. Seller Inventory # BBI2390343

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Hans Kasper

Published by JW (2011)

ISBN 10: 0470091169 ISBN 13: 9780470091166

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From: Anybook Ltd. (Lincoln, United Kingdom)

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About this Item: JW, 2011. Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Seller Inventory # 6746969

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Hans Kasper

Published by JW (2011)

ISBN 10: 0470091169 ISBN 13: 9780470091166

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About this Item: JW, 2011. Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Seller Inventory # 6746967

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Hans Kasper; Piet van Helsdingen; Mark Gabbott

Published by Wiley (2006)

ISBN 10: 0470091169 ISBN 13: 9780470091166

Used
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From: Ergodebooks (RICHMOND, TX, U.S.A.)

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About this Item: Wiley, 2006. Paperback. Condition: Used: Good. Seller Inventory # SONG0470091169

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Kasper; van Helsdingen; Gabbott

Published by John Wiley & Sons (2011)

ISBN 10: 0470091169 ISBN 13: 9780470091166

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About this Item: John Wiley & Sons, 2011. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Seller Inventory # M00470091169-G

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Kasper, Hans

ISBN 10: 0470091169 ISBN 13: 9780470091166

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From: WorldofBooks (Goring-By-Sea, WS, United Kingdom)

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About this Item: Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR003964008

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Kasper, Hans

ISBN 10: 0470091169 ISBN 13: 9780470091166

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About this Item: Paperback. Condition: Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. Seller Inventory # GOR006492606

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Kasper; van Helsdingen; Gabbott

Published by John Wiley & Sons (2011)

ISBN 10: 0470091169 ISBN 13: 9780470091166

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About this Item: John Wiley & Sons, 2011. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages. Seller Inventory # M00470091169-V

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Hans Kasper

Published by JW (2011)

ISBN 10: 0470091169 ISBN 13: 9780470091166

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From: Anybook Ltd. (Lincoln, United Kingdom)

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About this Item: JW, 2011. Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1450grams, ISBN:9780470091166. Seller Inventory # 5907076

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Kasper and van Helsdingen and Gabbott

Published by John Wiley and Sons (2006)

ISBN 10: 0470091169 ISBN 13: 9780470091166

Used
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From: Brit Books (Milton Keynes, United Kingdom)

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About this Item: John Wiley and Sons, 2006. Paperback. Condition: Used; Good. Simply Brit: We have dispatched from our UK warehouse books of good condition to over 1 million satisfied customers worldwide. We are committed to providing you with a reliable and efficient service at all times. Seller Inventory # 1701727

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Hans Kasper, Piet Van Helsdingen, Mark Gabbott

Published by John Wiley and Sons Ltd, United Kingdom (2006)

ISBN 10: 0470091169 ISBN 13: 9780470091166

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From: Book Depository International (London, United Kingdom)

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About this Item: John Wiley and Sons Ltd, United Kingdom, 2006. Paperback. Condition: New. 2nd Edition. Language: English. Brand new Book. In order to deliver excellent service quality, it is critical to understand, create and deliver real value to all stakeholders. The second edition of Services Marketing Management has been thoroughly revised and restructured to provide the students with an overview of services marketing from this clear strategic orientation. It includes: * A linking of five core guiding principles: market orientation, assets and capabilities, characteristics of services, internationalization and the value concept * New coverage of electronic services * Many 'Service Practice' boxes, featuring examples from all of the world * End of chapter review questions and practical assignments * Full length cases at the end of the book with accompanying exercises 'This is a welcome second edition, firmly establishing it as a leading international text on strategic services marketing. Though completely revised, it retains the unique focus of the original on care for the individual and the understanding, creation and delivery of value to customers, with the authors bringing their topic vividly to life through numerous international examples.Clearly written and logically structured, it will be an invaluable resource for services marketing and management courses at all levels.' Professor Graham Hooley, Aston Business School 'An up-to-date, comprehensive and truly global treatment of services marketing management with new insights for every reader.' Leonard L. Berry, Distinguished Professor of Marketing, Mays Business School and author of Discovering the Soul of Service 'This book is a very valuable addition to the services marketing literature. Its logical structure and clarity of expression will make it extremely appealing to students and lecturers.' Steve Oakes, University of Liverpool 'This is a must for students, teachers and practitioners in services marketing.' Kjell Gronhaug, Norwegian School of Economics and Business Administration 'This is an academically rigorous text with a strong European focus - excellent.' Jill Brown, Portsmouth Business School 'Services Marketing Management: a comprehensive and completely up-to-date book based on an excellent combination of modern theory and actual practice.' Peter Leeflang, Frank M.Bass Professor of Marketing, University of Groningen and Professor at Johann Wolfgang Goethe University at Frankfurt am Main 'This excellent textbook has got what it strongly deserved: a second edition. I particularly appreciate: * the consequent focus on market and customer orientation * the integration of business-to-business services * the overarching HRM perspective and * the refined didactic approach not self-evident in other service management textbooks. What a service for the reader!' Bernd Gunter, Heinrich-Heine Universitat, Dusseldorf. Seller Inventory # AAV9780470091166

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Gabot, Mark; Gabbott, Mark; Kasper, Hans; Helsdingen, Piet Van; Kasper, H.

ISBN 10: 0470091169 ISBN 13: 9780470091166

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From: GreatBookPrices (Columbia, MD, U.S.A.)

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About this Item: Condition: As New. Unread copy in perfect condition. Seller Inventory # 2009279

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Gabot, Mark; Gabbott, Mark; Kasper, Hans; Helsdingen, Piet Van; Kasper, H.

ISBN 10: 0470091169 ISBN 13: 9780470091166

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About this Item: Condition: New. Seller Inventory # 2009279-n

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Hans Kasper, Piet Van Helsdingen, Mark Gabbott

Published by John Wiley and Sons Ltd, United Kingdom (2006)

ISBN 10: 0470091169 ISBN 13: 9780470091166

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Quantity Available: 10

From: The Book Depository (London, United Kingdom)

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About this Item: John Wiley and Sons Ltd, United Kingdom, 2006. Paperback. Condition: New. 2nd Edition. Language: English. Brand new Book. In order to deliver excellent service quality, it is critical to understand, create and deliver real value to all stakeholders. The second edition of Services Marketing Management has been thoroughly revised and restructured to provide the students with an overview of services marketing from this clear strategic orientation. It includes: * A linking of five core guiding principles: market orientation, assets and capabilities, characteristics of services, internationalization and the value concept * New coverage of electronic services * Many 'Service Practice' boxes, featuring examples from all of the world * End of chapter review questions and practical assignments * Full length cases at the end of the book with accompanying exercises 'This is a welcome second edition, firmly establishing it as a leading international text on strategic services marketing. Though completely revised, it retains the unique focus of the original on care for the individual and the understanding, creation and delivery of value to customers, with the authors bringing their topic vividly to life through numerous international examples.Clearly written and logically structured, it will be an invaluable resource for services marketing and management courses at all levels.' Professor Graham Hooley, Aston Business School 'An up-to-date, comprehensive and truly global treatment of services marketing management with new insights for every reader.' Leonard L. Berry, Distinguished Professor of Marketing, Mays Business School and author of Discovering the Soul of Service 'This book is a very valuable addition to the services marketing literature. Its logical structure and clarity of expression will make it extremely appealing to students and lecturers.' Steve Oakes, University of Liverpool 'This is a must for students, teachers and practitioners in services marketing.' Kjell Gronhaug, Norwegian School of Economics and Business Administration 'This is an academically rigorous text with a strong European focus - excellent.' Jill Brown, Portsmouth Business School 'Services Marketing Management: a comprehensive and completely up-to-date book based on an excellent combination of modern theory and actual practice.' Peter Leeflang, Frank M.Bass Professor of Marketing, University of Groningen and Professor at Johann Wolfgang Goethe University at Frankfurt am Main 'This excellent textbook has got what it strongly deserved: a second edition. I particularly appreciate: * the consequent focus on market and customer orientation * the integration of business-to-business services * the overarching HRM perspective and * the refined didactic approach not self-evident in other service management textbooks. What a service for the reader!' Bernd Gunter, Heinrich-Heine Universitat, Dusseldorf. Seller Inventory # AAV9780470091166

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Hans Kasper

Published by John Wiley and#38; Sons (2006)

ISBN 10: 0470091169 ISBN 13: 9780470091166

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From: Books2Anywhere (Fairford, GLOS, United Kingdom)

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About this Item: John Wiley and#38; Sons, 2006. PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000. Seller Inventory # FW-9780470091166

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Hans Kasper

Published by John Wiley and#38; Sons (2006)

ISBN 10: 0470091169 ISBN 13: 9780470091166

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About this Item: John Wiley and#38; Sons, 2006. PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000. Seller Inventory # FW-9780470091166

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Hans Kasper, Piet van Helsdingen, Mark Gabbott

Published by John Wiley 2006-04-13, Chichester (2006)

ISBN 10: 0470091169 ISBN 13: 9780470091166

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From: Blackwell's (Oxford, OX, United Kingdom)

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About this Item: John Wiley 2006-04-13, Chichester, 2006. paperback. Condition: New. Seller Inventory # 9780470091166

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Kasper

Published by John Wiley & Sons (2017)

ISBN 10: 0470091169 ISBN 13: 9780470091166

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From: Ria Christie Collections (Uxbridge, United Kingdom)

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About this Item: John Wiley & Sons, 2017. Paperback. Condition: New. PRINT ON DEMAND Book; New; Publication Year 2017; Not Signed; Fast Shipping from the UK. No. book. Seller Inventory # ria9780470091166_lsuk

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Hans Kasper

Published by John Wiley and Sons Ltd

ISBN 10: 0470091169 ISBN 13: 9780470091166

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From: THE SAINT BOOKSTORE (Southport, United Kingdom)

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About this Item: John Wiley and Sons Ltd. Paperback / softback. Condition: New. New copy - Usually dispatched within 2 working days. Seller Inventory # B9780470091166

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Hans Kasper

Published by Wiley (2006)

ISBN 10: 0470091169 ISBN 13: 9780470091166

Used
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About this Item: Wiley, 2006. Paperback. Condition: Good. 2. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. May be ex-library. Shipping & Handling by region. Buy with confidence, excellent customer service!. Seller Inventory # 0470091169

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HANS KASPER

ISBN 10: 0470091169 ISBN 13: 9780470091166

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From: Herb Tandree Philosophy Books (Stroud, GLOS, United Kingdom)

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About this Item: 2006. Paperback. Condition: NEW. 9780470091166 This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. For all enquiries, please contact Herb Tandree Philosophy Books directly - customer service is our primary goal. Seller Inventory # HTANDREE0745701

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Hans Kasper, Piet van Helsdingen, Mark Gabbott

Published by Wiley (2006)

ISBN 10: 0470091169 ISBN 13: 9780470091166

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From: Ergodebooks (RICHMOND, TX, U.S.A.)

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About this Item: Wiley, 2006. Paperback. Condition: New. 2. Seller Inventory # DADAX0470091169

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Hans Kasper/ Piet van Helsdingen/ Mark Gabbott

Published by John Wiley & Sons Inc (2006)

ISBN 10: 0470091169 ISBN 13: 9780470091166

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From: Revaluation Books (Exeter, United Kingdom)

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About this Item: John Wiley & Sons Inc, 2006. Paperback. Condition: Brand New. 2nd edition. 554 pages. 10.25x8.00x1.25 inches. In Stock. Seller Inventory # __0470091169

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Hans Kasper, Piet Van Helsdingen, Mark Gabbott

Published by John Wiley and Sons Ltd, United Kingdom (2006)

ISBN 10: 0470091169 ISBN 13: 9780470091166

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About this Item: John Wiley and Sons Ltd, United Kingdom, 2006. Paperback. Condition: New. 2nd Edition. Language: English. Brand new Book. In order to deliver excellent service quality, it is critical to understand, create and deliver real value to all stakeholders. The second edition of Services Marketing Management has been thoroughly revised and restructured to provide the students with an overview of services marketing from this clear strategic orientation. It includes: * A linking of five core guiding principles: market orientation, assets and capabilities, characteristics of services, internationalization and the value concept * New coverage of electronic services * Many 'Service Practice' boxes, featuring examples from all of the world * End of chapter review questions and practical assignments * Full length cases at the end of the book with accompanying exercises 'This is a welcome second edition, firmly establishing it as a leading international text on strategic services marketing. Though completely revised, it retains the unique focus of the original on care for the individual and the understanding, creation and delivery of value to customers, with the authors bringing their topic vividly to life through numerous international examples.Clearly written and logically structured, it will be an invaluable resource for services marketing and management courses at all levels.' Professor Graham Hooley, Aston Business School 'An up-to-date, comprehensive and truly global treatment of services marketing management with new insights for every reader.' Leonard L. Berry, Distinguished Professor of Marketing, Mays Business School and author of Discovering the Soul of Service 'This book is a very valuable addition to the services marketing literature. Its logical structure and clarity of expression will make it extremely appealing to students and lecturers.' Steve Oakes, University of Liverpool 'This is a must for students, teachers and practitioners in services marketing.' Kjell Gronhaug, Norwegian School of Economics and Business Administration 'This is an academically rigorous text with a strong European focus - excellent.' Jill Brown, Portsmouth Business School 'Services Marketing Management: a comprehensive and completely up-to-date book based on an excellent combination of modern theory and actual practice.' Peter Leeflang, Frank M.Bass Professor of Marketing, University of Groningen and Professor at Johann Wolfgang Goethe University at Frankfurt am Main 'This excellent textbook has got what it strongly deserved: a second edition. I particularly appreciate: * the consequent focus on market and customer orientation * the integration of business-to-business services * the overarching HRM perspective and * the refined didactic approach not self-evident in other service management textbooks. What a service for the reader!' Bernd Gunter, Heinrich-Heine Universitat, Dusseldorf. Seller Inventory # LIE9780470091166

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Kasper, Hans; van Helsdingen, Piet; Gabbott, Mark

Published by Wiley

ISBN 10: 0470091169 ISBN 13: 9780470091166

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From: Russell Books (Victoria, BC, Canada)

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About this Item: Wiley. PAPERBACK. Condition: New. 0470091169 Special order direct from the distributor. Seller Inventory # ING9780470091166

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Hans Kasper

Published by Wiley (2006)

ISBN 10: 0470091169 ISBN 13: 9780470091166

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From: Books Express (Portsmouth, NH, U.S.A.)

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About this Item: Wiley, 2006. Paperback. Condition: New. 2. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. Buy with confidence, excellent customer service!. Seller Inventory # 0470091169n

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