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Valarie A Zeithaml; Mary Jo Bitner; Dwayne D Gremler; Mary Jo Bitner; Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used
Softcover

Quantity Available: 1

From: ThriftBooks (AURORA, IL, U.S.A.)

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About this Item: McGraw Hill Education (India) Privet Limited. Paperback. Condition: Good. A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. At ThriftBooks, our motto is: Read More, Spend Less. Seller Inventory # G1259026817I3N00

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Valarie A Zeithaml; Mary Jo Bitner; Dwayne D Gremler; Mary Jo Bitner; Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used
Softcover

Quantity Available: 1

From: ThriftBooks - Motor City (AUSTELL, GA, U.S.A.)

Seller Rating: 5-star rating

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About this Item: McGraw Hill Education (India) Privet Limited. Paperback. Condition: Good. A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. At ThriftBooks, our motto is: Read More, Spend Less. Seller Inventory # G1259026817I3N00

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Valarie A Zeithaml; Mary Jo Bitner; Dwayne D Gremler; Mary Jo Bitner; Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used
Softcover

Quantity Available: 1

From: ThriftBooks - Squared (Dallas, TX, U.S.A.)

Seller Rating: 5-star rating

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About this Item: McGraw Hill Education (India) Privet Limited. Paperback. Condition: Good. A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. At ThriftBooks, our motto is: Read More, Spend Less. Seller Inventory # G1259026817I3N00

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Valarie A Zeithaml, Mary Jo Bitner, Dwayne D Gremler, Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited (1799)

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used

Quantity Available: 1

From: Better World Books (Mishawaka, IN, U.S.A.)

Seller Rating: 4-star rating

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About this Item: McGraw Hill Education (India) Privet Limited, 1799. Condition: Good. 6th Edition. Shows some signs of wear, and may have some markings on the inside. Seller Inventory # GRP76746978

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International Edition
International Edition

Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Bitner, Mary Jo; Pandit, Ajay

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used
Softcover

Quantity Available: 1

From: Juggernautz (Troy, MI, U.S.A.)

Seller Rating: 5-star rating

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About this Item: McGraw Hill Education (India) Privet Limited. PAPERBACK. Condition: Good. 1259026817 INTERNATIONAL Edition. Identical content as the US version, only printed in softcover at a discount. Originally intended for use in forign markets but imported back due to high demand created by rising textbook prices. Legal, safe, and smartest option! Satisfaction Guaranteed. Orders ship (from the US) same or next business day w/ tracking. Seller Inventory # Z1259026817Z3

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Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Bitner, Mary Jo; Pandit, Ajay

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used
Softcover

Quantity Available: 2

From: The Book Cellar, LLC (Nashua, NH, U.S.A.)

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About this Item: McGraw Hill Education (India) Privet Limited. PAPERBACK. Condition: Very Good. 1259026817 Has some shelf wear, highlighting, underlining and/or writing. Great used condition. A portion of your purchase of this book will be donated to non-profit organizations. Over 1,000,000 satisfied customers since 1997! We ship daily M-F. Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders. Seller Inventory # Z1259026817Z2

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Valarie A Zeithaml; Mary Jo Bitner; Dwayne D Gremler; Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited (2013)

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used
Softcover

Quantity Available: 1

From: Irish Booksellers (Portland, ME, U.S.A.)

Seller Rating: 4-star rating

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About this Item: McGraw Hill Education (India) Privet Limited, 2013. Condition: UsedAcceptable. book. Seller Inventory # M1259026817_4

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International Edition
International Edition

ISBN 10: 1259026817 ISBN 13: 9781259026812

Softcover
New

Quantity Available: 1

From: Bookstore99 (Wilmington, DE, U.S.A.)

Seller Rating: 5-star rating

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About this Item: Paperback. Condition: NEW. International Edition, Brand New, ISBN and Cover same but contents similar to U.S. Edition, Printed in Black & White. End Chapter Exercises may differ. No CD/Access code. Legal to use despite any disclaimer, We ship to PO , APO and FPO adresses in U.S.A .Choose Expedited Shipping for FASTER DELIVERY.Customer Satisfaction Guaranteed. Seller Inventory # IN_9781259026812

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ZEITHMAL

Published by MHE

ISBN 10: 1259026817 ISBN 13: 9781259026812

New

Quantity Available: 20

From: Vikram Jain Books (New Delhi, India)

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About this Item: MHE. Condition: New. Seller Inventory # JAICO-9781259026812

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International Edition
International Edition

Zeihthaml

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used
Softcover

Quantity Available: 15

From: Ductchess Collection (Edmonton, AB, Canada)

Seller Rating: 5-star rating

International Edition
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About this Item: 2017. Paperback. Condition: As New. Dust Jacket Condition: As New. International Edition. Book Condition: BRAND NEW. International/Eastern Economy Edition, Paperback/Softcover with SAME TITLE, AUTHOR AND EDITION as listed. ISBN and Cover design differs. **100% IDENTICAL CONTENTS as U.S Edition**. Standard Delivery within 7-14 business days ACROSS THE GLOBE. We can ship to PO Box, APO address in US. International Edition Textbooks may bear a label (Not for sale in the U.S. or Canada) or (For sale in Asia only) or similar restrictions- printed only to discourage students from obtaining an affordable copy. US Court has asserted your right to buy and use International edition. Access code/CD may not provided with these editions. We may ship the books from MULTIPLE WAREHOUSES ACROSS THE GLOBE including Asia depending upon the availability of inventory. Printed in English. Customer satisfaction guaranteed. Seller Inventory # 9781259026812

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Ajay Pandit,Dwayne D. Gremler,Mary Jo Bitner,Valarie A. Zeithaml

Published by McGraw Hill Education (2013)

ISBN 10: 1259026817 ISBN 13: 9781259026812

Softcover
New

Quantity Available: 20

From: BookVistas (New Delhi, India)

Seller Rating: 2-star rating

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About this Item: McGraw Hill Education, 2013. Softcover. Condition: New. 5th or later edition. Services Marketing, in its sixth edition, continues to base itself on the ever-reliable GAPS Model of Service Quality. The book‚ s underlining theme makes the reader understand that a strong customer relationship through quality service is the basis on which the most successful companies thrive. It also has a focus on the Strategic aspect without deviating from the base structure of the text to help the students realize the potential of Service Marketing. Contents: Part I: Foundations for Services Marketing 1. Introduction to Services 2. Conceptual Framework of the Book: The Gaps Model of Service Quality Part II: Focus on the Customer 3. Customer Expectations of Service 4. Customer Perceptions of Service Part III: Understanding Customer Requirements 5. Listening to Customers through Research 6. Building Customer Relationships 7. Service Recovery Part IV: Aligning Service Design and Standards 8. Service Innovation and Design 9. Customer-Defined Service Standards 10. Physical Evidence and the Servicescape Part V: Delivering and Performing Service 11. Employees‚ Roles in Service Delivery 12. Customers‚ Roles in Service Delivery 13. Managing Demand and Capacity Part VI: Managing Service Promises 14. Integrated Service Marketing Communications 15. Pricing of Services Part VII: Service and the Bottom Line 16. The Financial and Economic Impact of Service Cases Printed Pages: 0. Seller Inventory # 85736

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Ajay Pandit,Dwayne D. Gremler,Mary Jo Bitner,Valarie A. Zeithaml

Published by McGraw Hill Education (2013)

ISBN 10: 1259026817 ISBN 13: 9781259026812

Softcover
New

Quantity Available: 20

From: Vikram Jain Books (New Delhi, India)

Seller Rating: 3-star rating

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About this Item: McGraw Hill Education, 2013. Softcover. Condition: New. 5th or later edition. Services Marketing, in its sixth edition, continues to base itself on the ever-reliable GAPS Model of Service Quality. The book‚ s underlining theme makes the reader understand that a strong customer relationship through quality service is the basis on which the most successful companies thrive. It also has a focus on the Strategic aspect without deviating from the base structure of the text to help the students realize the potential of Service Marketing. Contents: Part I: Foundations for Services Marketing 1. Introduction to Services 2. Conceptual Framework of the Book: The Gaps Model of Service Quality Part II: Focus on the Customer 3. Customer Expectations of Service 4. Customer Perceptions of Service Part III: Understanding Customer Requirements 5. Listening to Customers through Research 6. Building Customer Relationships 7. Service Recovery Part IV: Aligning Service Design and Standards 8. Service Innovation and Design 9. Customer-Defined Service Standards 10. Physical Evidence and the Servicescape Part V: Delivering and Performing Service 11. Employees‚ Roles in Service Delivery 12. Customers‚ Roles in Service Delivery 13. Managing Demand and Capacity Part VI: Managing Service Promises 14. Integrated Service Marketing Communications 15. Pricing of Services Part VII: Service and the Bottom Line 16. The Financial and Economic Impact of Service Cases Printed Pages: 0. Seller Inventory # 85736BV

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Zeithaml

Published by Mc Grawhill Education

ISBN 10: 1259026817 ISBN 13: 9781259026812

New

Quantity Available: 5

From: Vikram Jain Books (New Delhi, India)

Seller Rating: 3-star rating

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About this Item: Mc Grawhill Education. Condition: New. Seller Inventory # JBC-9781259026812

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ZEITHAML

ISBN 10: 1259026817 ISBN 13: 9781259026812

New

Quantity Available: 1

From: University Bookstore (DELHI, DELHI, India)

Seller Rating: 4-star rating

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About this Item: Condition: New. This is Brand New. Seller Inventory # Prksh-24022020-38071

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Results (1 - 14) of 14