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International Edition
International Edition

Glynn & Barnes

ISBN 10: 812032935X ISBN 13: 9788120329355

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Softcover

Quantity Available: 5

From: PRIORITY BOOKS (Springfield, VA, U.S.A.)

Seller Rating: 2-star rating

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About this Item: Paperback. Condition: New. Softcover Book, New Condition, Fast Shipping. Ready in Stock. 1st Edition. [Please Read Carefully Before Buying], This Is An International Edition. Printed In Black and White. , Book Cover And ISBN No May Be Different From US Edition. Restricted Sales Disclaimer Wordings Not For Sales In USA And Canada May Be Printed On The Cover Of The Book. Standard Shipping 7-14 Business Days. Expedited Shiping 4-8 Business Days. ***WE DO NOT ENTERTAIN BULK ORDERS.*** The Books May Be Ship From Overseas For Inventory Purpose. Seller Inventory # 625906

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International Edition
International Edition

Glynn & Barnes

ISBN 10: 812032935X ISBN 13: 9788120329355

New
Softcover

Quantity Available: 2

From: Nick Book House (Fresno, CA, U.S.A.)

Seller Rating: 2-star rating

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Price: US$ 13.30
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About this Item: Paperback. Condition: New. New, Softcover International Edition, Printed in Black and White, Only USPS Media mail Shipping ONLY, Different ISBN, Same Content As US edition, Book Cover may be Different, in English Language. Seller Inventory # 38490

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International Edition
International Edition

William J. Glynn (ed.) & James G. Barnes (ed.)

ISBN 10: 812032935X ISBN 13: 9788120329355

New
Softcover
First Edition

Quantity Available: > 20

From: LowPriceBookDeals (Wilmington, DE, U.S.A.)

Seller Rating: 5-star rating

International Edition
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Price: US$ 13.74
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About this Item: Softcover. Condition: New. 1st edition. Brand NEW, Paperback International Edition. Black & White or color, Cover and ISBN same with similar contents as US editions. Standard delivery takes 5-9 business days by USPS/DHL with tracking number. Choose expedited shipping for superfast delivery 3-5 business days by UPS/DHL/FEDEX. We also ship to PO Box addresses but by Standard delivery and shipping charges will be extra. International Edition Textbooks may bear a label -Not for sale in the U.S. or Canada- etc. printed only to discourage U.S. students from obtaining an affordable copy. Legal to use despite any disclaimer on cover as per US court. No access code or CD included unless specified. In some instances, the international textbooks may have different exercises at the end of the chapters. Printed in English. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. In case of orders from Europe, custom charges may comply by the relevant government authority and we are not liable for it. 100% Customer satisfaction guaranteed! Please feel free to contact us for any queries. Seller Inventory # AB102541

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James G. Barnes & William J. Glynn (Eds)

Published by PHI Learning 0

ISBN 10: 812032935X ISBN 13: 9788120329355

New
Softcover
First Edition

Quantity Available: > 20

From: BookVistas (New Delhi, DELHI, India)

Seller Rating: 3-star rating

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About this Item: PHI Learning 0. Softcover. Condition: New. First edition. The increasing importance of services as the driving force in job creation and economic prosperity has made it the fasted-growing discipline in business studies. This book provides a rigorous study with an integrated and forward-looking approach to services management. A galaxy of world`s experts on services management have contributed in this book which reflects the essential interdisciplinary approach to the study of the subject. The text presents how the complexities in the management of service-dominated enterprises can be met by using such interdisciplinary approaches involving marketing, organisational behaviour, operations and human resource management. Examples are taken from service industries around the world to illustrate key concepts and principles. CONTENTS: About the Contributors. Preface. Acknowledgements. 1. Services Management Literature Overview: A Rationale for Interdisciplinary Study. 2. Avoiding Services Marketing Myopia. 3. Customer Care in Services. 4. The Concept of Exchange: Interactive Approaches in Services Marketing. 5. Service Mapping: Back to Basics. 6. Measuring and Monitoring Service Quality. 7. The Cost of Service Quality: Extending the Boundaries of Accounting Systems to Enhance Customer Value. 8. Managing Services: The Human Factor. 9. Relationship Marketing: Its Role in the Service Economy. 10. Organising for Service: Empowerment or Production Line? 11. Managing and Marketing to Internal Customers. 12. Marketing Services to External Markets. 13. Service Quality at the Manufacturing-Marketing Interface: From Kaizen to Service-Driven Logistics. 14. Services Management in the Business-to-Business Sector: From Networks to Relationship Marketing. 15. The Service Firm in International Marketing. 16. Strategic Services Management: Examining and Understanding It. Index. Printed Pages: 512. Seller Inventory # 11166

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About this Item: Condition: New. This is Brand NEW. Seller Inventory # Asian-20062018-2260

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International Edition
International Edition

Glynn William J., Barnes James G.

ISBN 10: 812032935X ISBN 13: 9788120329355

Used
Softcover

Quantity Available: > 20

From: Wagon Of Deals (Edmonton, AB, Canada)

Seller Rating: 5-star rating

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About this Item: 2006. Soft cover. Condition: As New. Dust Jacket Condition: As New. International Edition. Book Condition: BRAND NEW. International/Eastern Economy Edition, Paperback/Softcover with SAME TITLE, AUTHOR AND EDITION as listed. ISBN and Cover design differs. **100% IDENTICAL CONTENTS as U.S Edition**. Standard Delivery within 7-14 business days ACROSS THE GLOBE. We can ship to PO Box, APO address in US. International Edition Textbooks may bear a label (Not for sale in the U.S. or Canada) or (For sale in Asia only) or similar restrictions- printed only to discourage students from obtaining an affordable copy. US Court has asserted your right to buy and use International edition. Access code/CD may not provided with these editions. We may ship the books from MULTIPLE WAREHOUSES ACROSS THE GLOBE including Asia depending upon the availability of inventory. Printed in English. Customer satisfaction guaranteed. Seller Inventory # ABECA5224-U

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Glynn William J., Barnes James G.

ISBN 10: 812032935X ISBN 13: 9788120329355

New
Softcover

Quantity Available: > 20

From: Wagon Of Deals (Edmonton, AB, Canada)

Seller Rating: 5-star rating

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Price: US$ 20.07
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About this Item: 2006. Soft cover. Condition: New. Dust Jacket Condition: New. International Edition. Book Condition: BRAND NEW. International/Eastern Economy Edition, Paperback/Softcover with SAME TITLE, AUTHOR AND EDITION as listed. ISBN and Cover design differs. **100% IDENTICAL CONTENTS as U.S Edition**. Standard Delivery within 7-14 business days ACROSS THE GLOBE. We can ship to PO Box, APO address in US. International Edition Textbooks may bear a label (Not for sale in the U.S. or Canada) or (For sale in Asia only) or similar restrictions- printed only to discourage students from obtaining an affordable copy. US Court has asserted your right to buy and use International edition. Access code/CD may not provided with these editions. We may ship the books from MULTIPLE WAREHOUSES ACROSS THE GLOBE including Asia depending upon the availability of inventory. Printed in English. Customer satisfaction guaranteed. Seller Inventory # ABECA5224

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GLYNN & BARNES

ISBN 10: 812032935X ISBN 13: 9788120329355

New

Quantity Available: 1

From: University Bookstore (DELHI, DELHI, India)

Seller Rating: 4-star rating

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Price: US$ 10.80
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About this Item: Condition: New. This is Brand NEW. Seller Inventory # Jaico15062018-1713

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Results (1 - 8) of 8