Results (1 - 13) of 13

Show results for

Product Type

  • All Product Types
  • Books (13)
  • Magazines & Periodicals
  • Comics
  • Sheet Music
  • Art, Prints & Posters
  • Photographs
  • Maps
  • Manuscripts &
    Paper Collectibles

Refine by

Condition

Binding

Collectible Attributes

Free Shipping

Seller Location

  • All Locations

Seller Rating

International Edition
International Edition

ISBN 10: 8120346955 ISBN 13: 9788120346956

New Paperback

Quantity Available: 5

From: Bookstore99 (Wilmington, DE, U.S.A.)

Seller Rating: 5-star rating

International Edition
Add Book to Shopping Basket
Price: US$ 9.74
Convert Currency
Shipping: US$ 2.99
Within U.S.A.

Destination, Rates & Speeds

About this Item: Paperback. Condition: New. This is an International Edition Brand New. Same Title Author and Edition as listed. Standard Delivery within 3-7 business days ACROSS THE GLOBE. We can ship to PO Box address in US. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" or "For sale in Asia only" or similar restrictions- printed only to discourage students from obtaining an affordable copy. US Court has asserted your right to buy and use International edition. Access code/CD may not provided with these editions. We may ship the books from multiple warehouses across the globe including Asia depending upon the availability of inventory. Printed in English. Customer satisfaction guaranteed. Choose expedited shipping for Express delivery. Tracking number provided for every order. Seller Inventory # RI_9788120346956

More Information About This Seller | Contact this Seller 1.

International Edition
International Edition

ISBN 10: 8120346955 ISBN 13: 9788120346956

New Paperback

Quantity Available: 5

From: Sunshine Book Store (Wilmington, DE, U.S.A.)

Seller Rating: 5-star rating

International Edition
Add Book to Shopping Basket
Price: US$ 12.73
Convert Currency
Shipping: FREE
Within U.S.A.

Destination, Rates & Speeds

About this Item: Paperback. Condition: New. This is an International Edition. Brand New, Paperback, Delivery within 6-14 business days, Similar Contents as U.S Edition, printed in Black & White. Choose Expedited shipping for delivery within 3-8 business days. We do not ship to PO Box, APO , FPO Address. In some instances, subjects such as Management, Accounting, Finance may have different end chapter case studies and exercises. International Edition Textbooks may bear a label ""Not for sale in the U.S. or Canada"" and ""Content may different from U.S. Edition"" - printed only to discourage U.S. students from obtaining an affordable copy. The U.S. Supreme Court has asserted your right to purchase international editions, and ruled on this issue. Access code/CD is not provided with these editions , unless specified. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Seller Inventory # AI_9788120346956

More Information About This Seller | Contact this Seller 2.

International Edition
International Edition

RAI

Published by PHI Learning Pvt. Ltd.

ISBN 10: 8120346955 ISBN 13: 9788120346956

New

Quantity Available: 10

From: BookVistas (New Delhi, DELHI, India)

Seller Rating: 4-star rating

International Edition
Add Book to Shopping Basket
Price: US$ 8.59
Convert Currency
Shipping: US$ 4.88
From India to U.S.A.

Destination, Rates & Speeds

About this Item: PHI Learning Pvt. Ltd. Condition: New. International Edition. Seller Inventory # PHI-9788120346956

More Information About This Seller | Contact this Seller 3.

International Edition
International Edition

RAI

Published by PHI Learning Pvt. Ltd.

ISBN 10: 8120346955 ISBN 13: 9788120346956

New

Quantity Available: 10

From: A - Z Books (New Delhi, DELHI, India)

Seller Rating: 3-star rating

International Edition
Add Book to Shopping Basket
Price: US$ 8.59
Convert Currency
Shipping: US$ 6.11
From India to U.S.A.

Destination, Rates & Speeds

About this Item: PHI Learning Pvt. Ltd. Condition: New. International Edition. Seller Inventory # PHI-9788120346956

More Information About This Seller | Contact this Seller 4.

Alok Kumar Rai

Published by PHI Learning (2012)

ISBN 10: 8120346955 ISBN 13: 9788120346956

New Softcover

Quantity Available: > 20

From: BookVistas (New Delhi, DELHI, India)

Seller Rating: 4-star rating

Add Book to Shopping Basket
Price: US$ 9.88
Convert Currency
Shipping: US$ 4.88
From India to U.S.A.

Destination, Rates & Speeds

About this Item: PHI Learning, 2012. Softcover. Condition: New. 2nd edition. This thoroughly revised and enlarged edition brings to light the latest developments taking place in the area of Customer Relationship Management (CRM), and focuses on current CRM practices of various service industries. This edition is organised into five parts containing 19 chapters. Part I focuses on making the readers aware of the conceptual and literary developments, and also on the strategic implementation of the concepts. Part II discusses the research aspects of CRM. Part III deals with the applications of information technologies in CRM. Part IV provides the various newer and emerging concepts in CRM. Finally, Part V analyses the CRM applications in various sectors, industries and companies. Primarily intended as a textbook for the students of Management, the book would prove to be an invaluable asset for professionals in service industries. New to This Edition Includes five new chapters, namely Research Techniques and Methods in Customer Relationship Management; Customer Satisfaction; Customer Loyalty; Service Quality; and Service Recovery Management, along with several additions of new text and revisions of the existing text. Provides latest advancements in CRM to keep the students abreast of these developments. Gives as many as 16 Case Studies with critical analysis of different industries to help the readers understand the subject. Covers a number of illustrations to elucidate the concepts discussed. Gives Project Assignment in each chapter. Contents: Preface.Part I: Fundamentals of Customer Relationship Management 1. Relationship in Business: A Management Tool. 2. Customer Relationship Management: A Conceptual Foundation. 3. Customer Relationship Management: A Literary Perspective. 4. Customer Relationship Management Model: Comprehension and Implementation Model. Part II: Research Dimensions of Customer Relationship Management 5. Research Techniques and Methods in Customer Relationship Management. 6. Customer Satisfaction. 7. Customer Loyalty. 8. Service Quality. Part III: Information Technology Dynamics in Customer Relationship Management 9. Technological Developments in CRM. 10. Information Technology Implementation in CRM. 11. Customer Relationship Management through Information Technology Tools. Part IV: Emerging Dimensions and Dynamics in Customer Relationship Management 12. Customer Retention and Experience Management. 13. Service Recovery Management. 14. People Factor in Customer Relationship Management. 15. Customer Relationship Management: Emerging Concepts and Perspectives. Part V: Application Dynamics of Customer Relationship Management in Different Sectors and Industries 16. Customer Service in Service Sector. 17. Customer Relationship Management Practices in Rural Markets. 18. Customer Relationship Management Practices in Indian Service Business. 19. Customer Relationship Management: Practices and Application in Select Service Companies. Index. Printed Pages: 528. Seller Inventory # 60373

More Information About This Seller | Contact this Seller 5.

International Edition
International Edition

Alok Kumar Rai

ISBN 10: 8120346955 ISBN 13: 9788120346956

New Softcover

Quantity Available: > 20

From: LowPriceBookDeals (Wilmington, DE, U.S.A.)

Seller Rating: 5-star rating

International Edition
Add Book to Shopping Basket
Price: US$ 11.49
Convert Currency
Shipping: US$ 3.95
Within U.S.A.

Destination, Rates & Speeds

About this Item: 2013. Softcover. Condition: New. 2nd edition. Brand NEW, Paperback International Edition. Black & White or color, Cover and ISBN same with similar contents as US editions. Standard delivery takes 5-9 business days by USPS/DHL with tracking number. Choose expedited shipping for superfast delivery 3-5 business days by UPS/DHL/FEDEX. We also ship to PO Box addresses but by Standard delivery and shipping charges will be extra. International Edition Textbooks may bear a label -Not for sale in the U.S. or Canada- etc. printed only to discourage U.S. students from obtaining an affordable copy. Legal to use despite any disclaimer on cover as per US court. No access code or CD included unless specified. In some instances, the international textbooks may have different exercises at the end of the chapters. Printed in English. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. In case of orders from Europe, custom charges may comply by the relevant government authority and we are not liable for it. 100% Customer satisfaction guaranteed! Please feel free to contact us for any queries. Seller Inventory # LPBD1480718

More Information About This Seller | Contact this Seller 6.

RAI , ALOK KUMAR

ISBN 10: 8120346955 ISBN 13: 9788120346956

New Soft cover

Quantity Available: > 20

From: Wagon Of Deals (Edmonton, AB, Canada)

Seller Rating: 4-star rating

International Edition
Add Book to Shopping Basket
Price: US$ 11.06
Convert Currency
Shipping: US$ 4.61
From Canada to U.S.A.

Destination, Rates & Speeds

About this Item: 2012. Soft cover. Condition: New. International Edition. Book Condition: BRAND NEW. International/Eastern Economy Edition, Paperback/Softcover with SAME TITLE, AUTHOR AND EDITION as listed. ISBN and Cover design differs. **100% IDENTICAL CONTENTS as U.S Edition**. Standard Delivery within 7-14 business days ACROSS THE GLOBE. We can ship to PO Box, APO address in US. International Edition Textbooks may bear a label (Not for sale in the U.S. or Canada) or (For sale in Asia only) or similar restrictions- printed only to discourage students from obtaining an affordable copy. US Court has asserted your right to buy and use International edition. Access code/CD may not provided with these editions. We may ship the books from MULTIPLE WAREHOUSES ACROSS THE GLOBE including Asia depending upon the availability of inventory. Printed in English. Customer satisfaction guaranteed. Seller Inventory # ABECA4374

More Information About This Seller | Contact this Seller 7.

Alok Kumar Rai

Published by PHI Learning (2012)

ISBN 10: 8120346955 ISBN 13: 9788120346956

New Softcover

Quantity Available: > 20

From: A - Z Books (New Delhi, DELHI, India)

Seller Rating: 3-star rating

Add Book to Shopping Basket
Price: US$ 9.88
Convert Currency
Shipping: US$ 6.11
From India to U.S.A.

Destination, Rates & Speeds

About this Item: PHI Learning, 2012. Softcover. Condition: New. 2nd edition. This thoroughly revised and enlarged edition brings to light the latest developments taking place in the area of Customer Relationship Management (CRM), and focuses on current CRM practices of various service industries. This edition is organised into five parts containing 19 chapters. Part I focuses on making the readers aware of the conceptual and literary developments, and also on the strategic implementation of the concepts. Part II discusses the research aspects of CRM. Part III deals with the applications of information technologies in CRM. Part IV provides the various newer and emerging concepts in CRM. Finally, Part V analyses the CRM applications in various sectors, industries and companies. Primarily intended as a textbook for the students of Management, the book would prove to be an invaluable asset for professionals in service industries. New to This Edition Includes five new chapters, namely Research Techniques and Methods in Customer Relationship Management; Customer Satisfaction; Customer Loyalty; Service Quality; and Service Recovery Management, along with several additions of new text and revisions of the existing text. Provides latest advancements in CRM to keep the students abreast of these developments. Gives as many as 16 Case Studies with critical analysis of different industries to help the readers understand the subject. Covers a number of illustrations to elucidate the concepts discussed. Gives Project Assignment in each chapter. Contents: Preface.Part I: Fundamentals of Customer Relationship Management 1. Relationship in Business: A Management Tool. 2. Customer Relationship Management: A Conceptual Foundation. 3. Customer Relationship Management: A Literary Perspective. 4. Customer Relationship Management Model: Comprehension and Implementation Model. Part II: Research Dimensions of Customer Relationship Management 5. Research Techniques and Methods in Customer Relationship Management. 6. Customer Satisfaction. 7. Customer Loyalty. 8. Service Quality. Part III: Information Technology Dynamics in Customer Relationship Management 9. Technological Developments in CRM. 10. Information Technology Implementation in CRM. 11. Customer Relationship Management through Information Technology Tools. Part IV: Emerging Dimensions and Dynamics in Customer Relationship Management 12. Customer Retention and Experience Management. 13. Service Recovery Management. 14. People Factor in Customer Relationship Management. 15. Customer Relationship Management: Emerging Concepts and Perspectives. Part V: Application Dynamics of Customer Relationship Management in Different Sectors and Industries 16. Customer Service in Service Sector. 17. Customer Relationship Management Practices in Rural Markets. 18. Customer Relationship Management Practices in Indian Service Business. 19. Customer Relationship Management: Practices and Application in Select Service Companies. Index. Printed Pages: 528. Seller Inventory # 60373

More Information About This Seller | Contact this Seller 8.

Rai

ISBN 10: 8120346955 ISBN 13: 9788120346956

New

Quantity Available: 2

From: University Bookstore (DELHI, DELHI, India)

Seller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 9.98
Convert Currency
Shipping: US$ 12.24
From India to U.S.A.

Destination, Rates & Speeds

About this Item: Condition: New. This is Brand NEW. Seller Inventory # Savera18118-203

More Information About This Seller | Contact this Seller 9.

RAI

ISBN 10: 8120346955 ISBN 13: 9788120346956

New

Quantity Available: 2

From: University Bookstore (DELHI, DELHI, India)

Seller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 10.28
Convert Currency
Shipping: US$ 12.24
From India to U.S.A.

Destination, Rates & Speeds

About this Item: Condition: New. This is Brand NEW. Seller Inventory # PHI12118-681

More Information About This Seller | Contact this Seller 10.

Alok Kumar Rai

Published by Prentice-Hall of India Pvt.Ltd (2012)

ISBN 10: 8120346955 ISBN 13: 9788120346956

New

Quantity Available: 4

From: Books2Anywhere (Fairford, GLOS, United Kingdom)

Seller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 14.48
Convert Currency
Shipping: US$ 12.50
From United Kingdom to U.S.A.

Destination, Rates & Speeds

About this Item: Prentice-Hall of India Pvt.Ltd, 2012. PAP. Condition: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Seller Inventory # CE-9788120346956

More Information About This Seller | Contact this Seller 11.

RAI

Published by PHI Learning (2012)

ISBN 10: 8120346955 ISBN 13: 9788120346956

New Paperback

Quantity Available: 2

From: Revaluation Books (Exeter, United Kingdom)

Seller Rating: 4-star rating

Add Book to Shopping Basket
Price: US$ 22.06
Convert Currency
Shipping: US$ 8.34
From United Kingdom to U.S.A.

Destination, Rates & Speeds

About this Item: PHI Learning, 2012. Paperback. Condition: Brand New. In Stock. Seller Inventory # __8120346955

More Information About This Seller | Contact this Seller 12.

Alok Kumar Rai

Published by Prentice-Hall of India Pvt.Ltd, India (2012)

ISBN 10: 8120346955 ISBN 13: 9788120346956

New Paperback

Quantity Available: 1

From: The Book Depository EURO (London, United Kingdom)

Seller Rating: 3-star rating

Add Book to Shopping Basket
Price: US$ 32.03
Convert Currency
Shipping: US$ 4.17
From United Kingdom to U.S.A.

Destination, Rates & Speeds

About this Item: Prentice-Hall of India Pvt.Ltd, India, 2012. Paperback. Condition: New. 2nd Revised edition. Language: N/A. Brand New Book. Seller Inventory # AAN9788120346956

More Information About This Seller | Contact this Seller 13.

Results (1 - 13) of 13