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H. K. Awasthi,Sheetal Kapoor,Savita Hanspal,Sri Ram Khanna

Published by Orient Blackswan (2007)

ISBN 10: 8173715815 ISBN 13: 9788173715815

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Softcover

Quantity Available: > 20

From: Vikram Jain Books (New Delhi, India)

Seller Rating: 4-star rating

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US$ 8.75
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About this Item: Orient Blackswan, 2007. Softcover. Condition: New. The consumer movement is a collaborative effort to provide protection to consumers from the unfair dealings of the trade and industry. Consumer Affairs articulates important reading and reference material for consumers from every layer of society, thereby empowering people - individually and collectively - to exercise their rights and responsibilities consciously. This book provides comprehensive coverage of consumer concerns which have been recently brought into focus, and which are still evolving. It includes adiscussion of: Consumer rights and responsibilities The Consumer Protection Act, 1986 The three-tier consumer complaint redressal procedure Redressal agencies Important cases as examples Product quality, standardisation and testing Advertising and sales promotion: social, ethical and legal aspects The Competition Act, 2002 with the latest amendments Sustainable development, green marketing and ethical consumerism With increasing consumerism in a free-trade economy, there is an urgent need to create consumer awareness at the grassroots level, beginning with the student community. With this end in view, the University of Delhi has introduced an optional paper on consumer awareness for students of B. Corn (Hons) and the new B.A. programme. This is the only comprehensive text book that covers the syllabus for this paper in Consumer Affairs. The chapters are well-written and the language is simple and easy to comprehend. This book will also prove useful to consumers, especially those dealing with consumer issues in the government, in companies, and those pursuing the redressal of consumer complaints. Tables of Contents:- Foreword Introduction UNIT I 1. Conceptual Framework 2. Consumer Awareness and Problems UNIT II 3. The Consumer Protection Act, 1986: Objectives and Basic Concepts 4. The Organisational Set Up under the Consumer Protection Act 5. Grievance Redressal Mechanism under the CPA UNIT III 6. Leading cases decided under the CPA 7. Quality and Standardisation UNIT IV 8. Social, Ethical and Legal Aspects of Advertising and Sales Promotions 9. Sustainable Consumption and Production 10. Consumer Organisations and their Role in the Consumer Movement UNIT V 11. Competition Law 12. industry Regulators Annexure A Format for complaint to be filed before the District Forum Annexure B List of Indian standards under mandatory certification under the ISI certification scheme Annexure C Products tested/published by VOICE Annexure D Form of complaint (to be lodged) with the Banking Ombudsman Annexure E address and areas of operation of the Banking Ombudsman Printed Pages: 352. Seller Inventory # 69393BV

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H. K. Awasthi,Sheetal Kapoor,Savita Hanspal,Sri Ram Khanna

Published by Orient Blackswan (2007)

ISBN 10: 8173715815 ISBN 13: 9788173715815

New
Softcover

Quantity Available: > 20

From: BookVistas (New Delhi, India)

Seller Rating: 3-star rating

Add to Basket
US$ 8.75
Convert currency
Shipping: US$ 7.16
From India to U.S.A.
Destination, rates & speeds

About this Item: Orient Blackswan, 2007. Softcover. Condition: New. The consumer movement is a collaborative effort to provide protection to consumers from the unfair dealings of the trade and industry. Consumer Affairs articulates important reading and reference material for consumers from every layer of society, thereby empowering people - individually and collectively - to exercise their rights and responsibilities consciously. This book provides comprehensive coverage of consumer concerns which have been recently brought into focus, and which are still evolving. It includes adiscussion of: Consumer rights and responsibilities The Consumer Protection Act, 1986 The three-tier consumer complaint redressal procedure Redressal agencies Important cases as examples Product quality, standardisation and testing Advertising and sales promotion: social, ethical and legal aspects The Competition Act, 2002 with the latest amendments Sustainable development, green marketing and ethical consumerism With increasing consumerism in a free-trade economy, there is an urgent need to create consumer awareness at the grassroots level, beginning with the student community. With this end in view, the University of Delhi has introduced an optional paper on consumer awareness for students of B. Corn (Hons) and the new B.A. programme. This is the only comprehensive text book that covers the syllabus for this paper in Consumer Affairs. The chapters are well-written and the language is simple and easy to comprehend. This book will also prove useful to consumers, especially those dealing with consumer issues in the government, in companies, and those pursuing the redressal of consumer complaints. Tables of Contents:- Foreword Introduction UNIT I 1. Conceptual Framework 2. Consumer Awareness and Problems UNIT II 3. The Consumer Protection Act, 1986: Objectives and Basic Concepts 4. The Organisational Set Up under the Consumer Protection Act 5. Grievance Redressal Mechanism under the CPA UNIT III 6. Leading cases decided under the CPA 7. Quality and Standardisation UNIT IV 8. Social, Ethical and Legal Aspects of Advertising and Sales Promotions 9. Sustainable Consumption and Production 10. Consumer Organisations and their Role in the Consumer Movement UNIT V 11. Competition Law 12. industry Regulators Annexure A Format for complaint to be filed before the District Forum Annexure B List of Indian standards under mandatory certification under the ISI certification scheme Annexure C Products tested/published by VOICE Annexure D Form of complaint (to be lodged) with the Banking Ombudsman Annexure E address and areas of operation of the Banking Ombudsman Printed Pages: 352. Seller Inventory # 69393

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