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Charles J Margerison

Published by Vanity Books, New Delhi (2001)

ISBN 10: 8175140593ISBN 13: 9788175140592


Quantity available: 1

From: Vedams eBooks (P) Ltd (New Delhi, India)

Seller Rating: 4-star rating

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About this Item: Vanity Books, New Delhi, 2001. Hardbound. Condition: New. Contents: Introduction. 1. How to assess your conversation control. 2. How to recognize cues and clues. 3. When to use problem-centred and solution- centred behaviour. 4. How to change conversations through statements and requests. 5. How to use time dynamics in conversation. 6. Why territory and permissions are important. 7. Ways you win or lose in conversations. 8.How to use facts and opinions to diverge and converge. 9. How visuals can improve your verbals. 9. Get your summarizing act together. 11. Conversational seduction and how to manage it. 12. How to challenge assumptions and be assertive. 13. The art of giving feedback. 14. When are you negative and when are you positive? 15. How to speed up and slow down conversations. 16. The key rules of conversation control. 17. How you can use conversation control skills. 18. How to improve your conversation control. References. Index. "What you say and how you say it is a key to success. This is particularly so when you are in a managerial position responsible for getting a team of people to work together. Business conversations can be won or lost depending on how you communicate. The techniques for success depend on recognising cues and clues, signs and signals, assumptions and assertions along with other key messages. "The Art of Effective Communication teaches you how to respond effectively using time dynamics, problem and solution-centred behaviour, requests and statements, and other methods such as parallel and sequential conversation."This is the manager's handbook of how to become more effective in your 206 pp. Seller Inventory # 40064

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