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ISBN 10: 020568808X ISBN 13: 9780205688081

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About this Item: Condition: Good. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials. Seller Inventory # 31UF1U001XY1_ns

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DeVito, Joseph A.

Published by Pearson

ISBN 10: 020568808X ISBN 13: 9780205688081

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About this Item: Pearson. PAPERBACK. Condition: Fair. 020568808X Ships promptly from Texas. Seller Inventory # Z020568808XZ4

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DeVito, Joseph A.

Published by Pearson

ISBN 10: 020568808X ISBN 13: 9780205688081

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About this Item: Pearson. PAPERBACK. Condition: Good. 020568808X Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # Z020568808XZ3

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DeVito, Joseph A.

Published by Pearson

ISBN 10: 0205688136 ISBN 13: 9780205688135

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About this Item: Pearson. PAPERBACK. Condition: Good. 0205688136 Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # Z0205688136Z3

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Joseph A. DeVito

Published by Allyn & Bacon

ISBN 10: 020568808X ISBN 13: 9780205688081

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About this Item: Allyn & Bacon. Condition: Acceptable. Book contains moisture damage. Used books cannot guarantee unused access codes or working CD's!. Seller Inventory # BZ-CHDM-274-04768

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DeVito, Joseph A.

Published by Pearson (2010)

ISBN 10: 020568808X ISBN 13: 9780205688081

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About this Item: Pearson, 2010. Paperback. Condition: Good. Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, may not include cdrom or access codes. Customer service is our top priority!. Seller Inventory # S_194023763

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Ni, Hua Ching

Published by Sevenstar Communications, Los Angeles (1995)

ISBN 10: 0937064009 ISBN 13: 9780937064009

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About this Item: Sevenstar Communications, Los Angeles, 1995. Soft Cover. Condition: Good. No Jacket. First Edition, Later Printing. Good+ in wrappers w mild bump to rear spine head, creases there.V sl rubbing of corners, very nice. "Revised Translation Lao Tzu's Tao Teh Ching is one of the world's most widely translated and cherished works of ancient Chinese spirituality. The Tao Teh Ching presents the core of Taoist philosophy and provides practical guidance for living a full, natural and balanced life. Hua-Ching Ni has also included the Hua Hu Ching, an important later work of Lao Tzu. The Hua Hu Ching was lost in written form for over a thousand years, but was carried forward in oral tradition by devoted Taoist masters. Hua-Ching Ni, author, teacher and healer, addresses the essential nature of human life and works to further the personal growth and spiritual development of this and future generations. He was raised in a family tradition of healing and spirituality that is continued by his two sons, Drs. Daoshing and Maoshing Ni, and by his many friends and supporters throughout the world."--publisher Size: 8vo - over 7¾" - 9¾" Tall. Used. Seller Inventory # 009132

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DeVito, Joseph A.

Published by Pearson (2010)

ISBN 10: 020568808X ISBN 13: 9780205688081

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About this Item: Pearson, 2010. Paperback. Condition: Good. Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, may not include cdrom or access codes. Customer service is our top priority!. Seller Inventory # S_221940807

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Carson F. Dye

Published by PHI Learning 0

ISBN 10: 8120331389 ISBN 13: 9788120331389

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About this Item: PHI Learning 0. Softcover. Condition: New. 2nd edition. This updated edition of Protocols for Healthcare Leaders focuses on the effect the personal conduct has on leadership. The text defines leadership, describes its importance in healthcare today, and addresses the essential qualities/protocols of leadership. For each quality/protocol, the author provides a succinct explanation and a list of practical suggestions for improving as well as applying this leadership quality. Issues covered include: Professional image and reputation, Ethical decisions, Interpersonal relationships, Written and verbal communication, Physician relationships, Cultural and gender diversity CONTENTS: Acknowledgments Foreword Preface 1. Perception Versus Reality 2. Professional Image 3. Professional Reputation 4. Ethical Decisions 5. Interpersonal Relationships 6. The Work Force 7. Executive Team Members 8. Governing Board 9. Human Resources 10. Written and Verbal Communication 11. Physician Relationships 12. Recruitment and Selection 13. The New Position 14. The Office 15. Cultural and Gender Diversity Epilogue Appendix A: The Human Resources Ethics Questionnaire Printed Pages: 200. Seller Inventory # 11052

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DeVito, Joseph A.

Published by Pearson, U.S.A. (2010)

ISBN 10: 020568808X ISBN 13: 9780205688081

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About this Item: Pearson, U.S.A., 2010. Soft cover. Condition: Good. 7th Edition. Multiple copies: Good to Very Good. Best will be picked. Price stamps on ffep, some blacked out. Text is unmarked. Tight spine. Shelf wear to cover varies form light to medium. Seller Inventory # 3030987

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Pocock, Gillian

Published by Oxford University Press, USA (1999)

ISBN 10: 0192625381 ISBN 13: 9780192625380

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About this Item: Oxford University Press, USA, 1999. Paperback. Condition: Used: Good. Excellent coverage of core matieral and fundamental concepts. Clear explanations illustratedwith many diagrams, graphs flow charts and colourful pictures. Covers basic pathology as well as physiology. Each chapter is followed by a set of self test questions. Definitely a book for those of us who struggle to separte the wood from the trees. This is a text designed specifically to meet the needs of preclinical medical students and will also be of value to those following undergraduate courses in physiology and other health-related disciplines. It adopts a student-friendly style with an emphasis on clarity, explanation and understanding. The treatment throughout is rigorous and difficult principles are explained in full with the help of clear and simple full-colour illustrations. Human Physiology has a hierarchical organisation, beginning with aspects of cell and tissue function before proceeding to a consideration of the communication systems of the body including the endocrine and nervous systems. The heart of the text concerns the physiology of the main body systems and the book ends with a series of short chapters dealing with integrative aspects of physiology such as growth and exercise, and the application of physiological principles to medicine. Specific topics of experimental, clinical or quantitative significance are presented in the form of boxes which stand alone from the core text. Self-directed learning is supported in many ways, with clear learning objectives, chapter summaries and a range of multiple-choice and data analysis questions throughout the book. Key features concise treatment of essential physiology integrated clinical references throughout relevant anatomy and histology explained clear illustrations in full colour Learning aids key objectives for each topic frequent summary boxes self-test section on objectives annotated further reading. 1-901198-05-7. Paperback - 1999 - readable condition, a little highlighting, - - used books, secondhand books, out of print books, hard to find books, for sale, second-hand books, college books, student books, nonfiction, first edition, exlibrary books sold, , non-fiction books delivered world wide. Isbn 1901198057. Seller Inventory # 14113

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Fisk, Raymond P.

Published by Houghton Mifflin Company (2000)

ISBN 10: 0395769167 ISBN 13: 9780395769164

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About this Item: Houghton Mifflin Company, 2000. Paperback. Condition: Used: Good. Paperback - 2000 - good condition - - used books, secondhand books, out of print books, hard to find books, for sale, second-hand books, college books, student books, nonfiction, first edition, exlibrary books sold, , non-fiction books delivered world wide. Isbn 0-395-76916-7, 0395769167. This edition covers the essentials of services marketing-with particular emphasis on the theater model and the impact of technology. Since a service is intangible, services marketing centers mainly on interactivity and, as a result, this textbook features a dynamic approach to human interactions-both in face-to-face communication as well as connecting through technology. Concise coverage of content enables instructors to make greater use of the textbook web site, reinforcing the emphasis on technology and allowing students to interact with both the printed text and the online material. In addition, the theater continues to act as a model for the industry by encouraging students to compare service workers to actors, customers to audience members, the business to the backstage, and the service environment to the actual stage. In response to reviewers' comments, the authors have streamlined this text to five parts by moving or consolidating chapters from the previous edition. The titles for both parts and chapters have also been changed to better reflect the content. Plus, updated pedagogical tools continue to help students synthesize the material: each part opens with an overview, a new model illustrating the text's organization, brief chapter outlines, and a vignette highlighting real-world companies such as Noggintoppers (an online hat retailer). Each chapter also features a short paragraph revisiting the vignette, marginal notes defining key terms, a Summary and Conclusion section, practice exercises, and new Internet exercises. New! Updated research topics include employee citizenship and adaptability, customer rage, secondary data, and external environment. New! Eighty percent of the advertisements and photos that appear in the text have been replaced with more current and timely examples of services marketing. New! A marginal icon appears 2-3 times per chapter, alerting students to the Knowledgebank on the textbook web site. The Knowledgebank provides more in-depth coverage of concepts featured in the chapters. New! Taking the Show on the Road features, contributed by specialists from across the globe, appear at the end of each part to illustrate how international companies and organizations deal with services marketing issues. New! At the end of each chapter, an Internet Exercise prompts students to go online and research various topics from the chapter. New! Over 70% of the Spotlights have been updated, highlighting current companies and organizations in relation to services marketing. At the back of the textbook, students can explore the Careers Appendix, featuring career options and other information for services marketers, and the Glossary of key terms. Seller Inventory # 10659

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Nirsa

Published by Human Kinetics Publishers, United States (2017)

ISBN 10: 1492552453 ISBN 13: 9781492552451

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About this Item: Human Kinetics Publishers, United States, 2017. Miscellaneous print. Condition: New. 18th edition. Language: English . Brand New Book. NIRSA, the leader in collegiate recreation--with its membership serving over 8 million students--provides the latest rule changes in flag and touch football with its 18th edition of a classic in the field. The 2017 2018 NIRSA Flag Touch Football Rules Book Officials Manual also offers updated information for the Flag Touch Football Officials Manual as well as instruction on proper mechanics for three-person and four-person crews. This new edition highlights the rule changes in the book, making it easy for you to pick out what s new or changed. And the pocket size of the book makes it easy to consult at games, whether you re a coach, instructor, official, player, or fan of flag and touch football. The 2017 2018 NIRSA Flag Touch Football Rules Book Officials Manual, developed by the NIRSA Flag Football Editorial Board, offers a section on the changes for 2017 and 2018 and explains the following rules: Rule 1. The Game, Field, Players, and Equipment Rule 2. Definitions of Playing Terms Rule 3. Periods, Time Factors, and Substitutions Rule 4. Ball in Play, Dead Ball, and Out of Bounds Rule 5. Series of Downs, Number of Down, and Team Possession After Penalty Rule 6. Kicking the Ball Rule 7. Snapping, Handing, and Passing the Ball Rule 8. Scoring Plays and Touchback Rule 9. Conduct of Players and Others Rule 10. Enforcement of Penalties The book also offers summaries on these topics: - Fouls and penalties - Co-rec football rules - Youth football rules - 4 on 4 football rules - 10 commandments for clinicians and observers The NIRSA Football Officials Manual is then presented in seven sections: Part I. Officiating Basics Part II. Game Administration Part III. Officiating Responsibilities Part IV. Communication Part V. 3-Person Mechanics Part VI. 4-Person Mechanics Part VII. Code of Official Football Signals This easy-to-read rule book and officials manual reflects NIRSA s continuing commitment to the development of flag and touch football and the organization s efforts to keep training and officials manuals current and relevant. As such, this book is an essential resource for officials, coaches, and players connected to flag and touch football in various settings, from youth levels through collegiate levels. Seller Inventory # AAC9781492552451

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Joseph A. DeVito

Published by Allyn & Bacon (2010)

ISBN 10: 020568808X ISBN 13: 9780205688081

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About this Item: Allyn & Bacon, 2010. Paperback. Condition: Used: Good. Seller Inventory # SONG020568808X

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Nirsa

Published by Human Kinetics Publishers, United States (2017)

ISBN 10: 1492552453 ISBN 13: 9781492552451

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About this Item: Human Kinetics Publishers, United States, 2017. Miscellaneous print. Condition: New. 18th edition. Language: English . Brand New Book. NIRSA, the leader in collegiate recreation--with its membership serving over 8 million students--provides the latest rule changes in flag and touch football with its 18th edition of a classic in the field. The 2017 2018 NIRSA Flag Touch Football Rules Book Officials Manual also offers updated information for the Flag Touch Football Officials Manual as well as instruction on proper mechanics for three-person and four-person crews. This new edition highlights the rule changes in the book, making it easy for you to pick out what s new or changed. And the pocket size of the book makes it easy to consult at games, whether you re a coach, instructor, official, player, or fan of flag and touch football. The 2017 2018 NIRSA Flag Touch Football Rules Book Officials Manual, developed by the NIRSA Flag Football Editorial Board, offers a section on the changes for 2017 and 2018 and explains the following rules: Rule 1. The Game, Field, Players, and Equipment Rule 2. Definitions of Playing Terms Rule 3. Periods, Time Factors, and Substitutions Rule 4. Ball in Play, Dead Ball, and Out of Bounds Rule 5. Series of Downs, Number of Down, and Team Possession After Penalty Rule 6. Kicking the Ball Rule 7. Snapping, Handing, and Passing the Ball Rule 8. Scoring Plays and Touchback Rule 9. Conduct of Players and Others Rule 10. Enforcement of Penalties The book also offers summaries on these topics: - Fouls and penalties - Co-rec football rules - Youth football rules - 4 on 4 football rules - 10 commandments for clinicians and observers The NIRSA Football Officials Manual is then presented in seven sections: Part I. Officiating Basics Part II. Game Administration Part III. Officiating Responsibilities Part IV. Communication Part V. 3-Person Mechanics Part VI. 4-Person Mechanics Part VII. Code of Official Football Signals This easy-to-read rule book and officials manual reflects NIRSA s continuing commitment to the development of flag and touch football and the organization s efforts to keep training and officials manuals current and relevant. As such, this book is an essential resource for officials, coaches, and players connected to flag and touch football in various settings, from youth levels through collegiate levels. Seller Inventory # AAC9781492552451

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G.P. Sudhakar

Published by PHI Learning (2010)

ISBN 10: 8120341619 ISBN 13: 9788120341616

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About this Item: PHI Learning, 2010. Softcover. Condition: New. First edition. Project management requires immense skills to achieve the end-result. But sometimes lack of project management skills results in failures. It is therefore, essential to study the basic features of project management. This book is a contribution towards that goal. Divided into three sections?introduction, people-related aspects or human resources and advanced topics?the book brings forth the inside-story of the software project management in an IT company. The simple descriptive style of presentation will enable any beginner to get a clear picture of the procedures that are followed in the IT companies. Intended for undergraduate and postgraduate students of computer science and engineering, this textbook will also be useful for many software engineers and professionals dominating the hierarchy of the IT industry. CONTENTS: Preface Section I: INTRODUCTION Chapter 1 Introduction to Software Project Management Chapter 2 Software Project Life Cycles Chapter 3 Project Initiation and Kick Off Chapter 4 Software Project Planning Chapter 5 Project Time and Cost Estimations Chapter 6 Project Scheduling Chapter 7 Project Quality Management Chapter 8 Project Execution Chapter 9 Project Monitoring and Control Chapter 10 Project Risk Planning and Monitoring Chapter 11 Project Procurements Management Section II: PEOPLE RELATED Chapter 12 The Project Manager? Skills & Competencies Chapter 13 Project Human Resources Management Chapter 14 Project Communications Management Section III: ADVANCED TOPICS Chapter 15 Software Project Change Management Chapter 16 Introduction to Program Management Chapter 17 Introduction to Project Portfolio Management Chapter 18 Project Management Maturity Models Chapter 19 Light Weight Project Management Methodologies Chapter 20 Project Management Careers Appendix A: PMI-PMBOK Appendix B: UK OGC?s PRINCE 2 Index Printed Pages: 248. Seller Inventory # 10904

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David Meerman Scott

Published by John Wiley Sons Inc, United States (2016)

ISBN 10: 1119272424 ISBN 13: 9781119272427

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About this Item: John Wiley Sons Inc, United States, 2016. Paperback. Condition: New. Revised, Expanded. Language: English . Brand New Book. The essential roadmap for the new realities of selling when buyers are in charge Sales and service are being radically redefined by the biggest communications revolution in human history. Today buyers are in charge! There is no more selling there is only buying. When potential customers have near perfect information on the web, it means salespeople must transform from authority to consultant, product narratives must tell a story, and businesses must be agile enough to respond before opportunity is lost. The New Rules of Sales and Service demystifies the new digital commercial landscape and shows you how to stay ahead of the pack. Companies large and small are revolutionizing the way business gets done, and this book takes you inside the new methods and strategies that are critical to success in the modern market. Real-world examples illustrate the new marketplace in action, and demonstrate the brilliant utility of taking a new look at your customer and your business. This new edition has been updated to reflect the current reality of this rapidly-evolving sphere, with fresh strategies, new tools, and new stories. Whether you re an independent contractor, a multi-national corporation, a start-up, or a nonprofit, this book is your essential guide to navigating the new digital marketplace. David Meerman Scott provides up-to-the-minute analysis of the current state of the digital commercial landscape, plus expert guidance toward the concepts, strategies, and tools that every business needs now. Among the topics covered in detail: * Why the old rules of sales and service no longer work in an always-on world * The new sales cycle and how informative Web content drives the buying process * Providing agile, real-time sales and service 24/7 without letting it rule your life * The importance of defining and understanding the buyer personas * How agile customer service retains existing clients and expands new business * Why content-rich websites motivate interest, establish authority, and drive sales * How social media is transforming the role of salesperson into valued consultant Because buyers are better informed, and come armed with more choices and opportunities than ever before, everything about sales has changed. Salespeople must adapt because the digital economy has turned the old model on its head, and those who don t keep up will be left behind. The New Rules of Sales and Service is required reading for anyone wanting to stay ahead of the game and grow business now. Seller Inventory # AAH9781119272427

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ISBN 10: 020568808X ISBN 13: 9780205688081

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About this Item: Condition: Good. Used book. May have cover wear and markings inside. Please do not buy used items expecting new supplements. CD's, Access codes, or other supplements are not included. Seller Inventory # 020568808X-LOCATION-BESTAbeVal-6419

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Ralph Waldo Emerson

Published by CreateSpace Independent Publishing Platform

ISBN 10: 1492957186 ISBN 13: 9781492957188

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About this Item: CreateSpace Independent Publishing Platform. Paperback. Condition: New. This item is printed on demand. 44 pages. Dimensions: 10.0in. x 7.0in. x 0.1in.Nature By Ralph Waldo Emerson Nature is an essay written by Ralph Waldo Emerson, published anonymously in 1836. It is in this essay that the foundation of transcendentalism is put forth, a belief system that espouses a non-traditional appreciation of nature. Transcendentalism suggests that divinity suffuses all nature, and speaks to the notion that we can only understand reality through studying nature. A visit to the Musum National dHistoire Naturelle in Paris inspired a set of lectures delivered in Boston and subsequently the ideas leading to the publication of Nature. Within this essay, Emerson divides nature into four usages; Commodity, Beauty, Language and Discipline. These distinctions define the ways by which humans use nature for their basic needs, their desire for delight, their communication with one another and their understanding of the world. Henry David Thoreau had read Nature as a senior at Harvard College and took it to heart. It eventually became an essential influence for Thoreaus later writings, including his seminal Walden. In fact, Thoreau wrote Walden while living in a self-built cabin on land that Emerson owned. Their longstanding acquaintance offered Thoreau great encouragement in pursuing his desire to be a published author. Emerson followed the success of this essay with a famous speech entitled The American Scholar. These two works laid the foundation for both his new philosophy and his literary career. This item ships from La Vergne,TN. Paperback. Seller Inventory # 9781492957188

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David Meerman Scott

Published by John Wiley Sons Inc, United States (2016)

ISBN 10: 1119272424 ISBN 13: 9781119272427

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About this Item: John Wiley Sons Inc, United States, 2016. Paperback. Condition: New. Revised, Expanded. Language: English . Brand New Book. The essential roadmap for the new realities of selling when buyers are in charge Sales and service are being radically redefined by the biggest communications revolution in human history. Today buyers are in charge! There is no more selling there is only buying. When potential customers have near perfect information on the web, it means salespeople must transform from authority to consultant, product narratives must tell a story, and businesses must be agile enough to respond before opportunity is lost. The New Rules of Sales and Service demystifies the new digital commercial landscape and shows you how to stay ahead of the pack. Companies large and small are revolutionizing the way business gets done, and this book takes you inside the new methods and strategies that are critical to success in the modern market. Real-world examples illustrate the new marketplace in action, and demonstrate the brilliant utility of taking a new look at your customer and your business. This new edition has been updated to reflect the current reality of this rapidly-evolving sphere, with fresh strategies, new tools, and new stories. Whether you re an independent contractor, a multi-national corporation, a start-up, or a nonprofit, this book is your essential guide to navigating the new digital marketplace. David Meerman Scott provides up-to-the-minute analysis of the current state of the digital commercial landscape, plus expert guidance toward the concepts, strategies, and tools that every business needs now. Among the topics covered in detail: * Why the old rules of sales and service no longer work in an always-on world * The new sales cycle and how informative Web content drives the buying process * Providing agile, real-time sales and service 24/7 without letting it rule your life * The importance of defining and understanding the buyer personas * How agile customer service retains existing clients and expands new business * Why content-rich websites motivate interest, establish authority, and drive sales * How social media is transforming the role of salesperson into valued consultant Because buyers are better informed, and come armed with more choices and opportunities than ever before, everything about sales has changed. Salespeople must adapt because the digital economy has turned the old model on its head, and those who don t keep up will be left behind. The New Rules of Sales and Service is required reading for anyone wanting to stay ahead of the game and grow business now. Seller Inventory # AAH9781119272427

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Tejpal Sheth,Milan Shah

Published by Pearson Education (2013)

ISBN 10: 8131793826 ISBN 13: 9788131793824

Softcover
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About this Item: Pearson Education, 2013. Softcover. Condition: New. First edition. Contents Chapter1 Nature of Management and Its Processes Chapter 2 Planning Chapter 3 Organization Chapter 4 Human Resources Management Chapter 5 Direction and Co-Ordination Chapter 6 Controlling Chapter 7 Recent Trends in Management Chapter 8 Business Ethics Chapter 9 Business Communication Chapter 10 Essentials of Good English Chapter 11 Business Correspondence-I Chapter 12 Business Correspondence-II Chapter 13 Administration Chapter 14 Inter-Departmental Communication Chapter 15 Preparation of Press Release Chapter 16 E-Correspondence Mock Test Paper Printed Pages: 440. Seller Inventory # 89006

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Dewakar Goel

Published by PHI Learning (2012)

ISBN 10: 8120345657 ISBN 13: 9788120345652

Softcover
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About this Item: PHI Learning, 2012. Softcover. Condition: New. 2nd edition. This well-written volume, now in its Second Edition, continues to offer, in a clear and easy-to-read style, a comprehensive coverage of the various aspects of performance appraisal and compensation management. Written by a practicing manager who has also lectured extensively in premier management institutes, the text focuses on real core issues which are the tools for appraising the performance of an individual. In this edition, seven new chapters on key performance areas, the bell curve approach, competency mapping, new trends in training and development, recession, correlating compensation with performance and writs are included to cover the latest developments in the field. This book is intended as a text both for students of management and commerce. It will also serve as a useful tool for managers, executives and HR practitioners who are confronted with many performance management issues in their work scenario. Contents: Foreword ? Preface ? Preface to the First Edition Acknowledgements 1. Understanding Human as Resource 2. Performance Appraisal?An Overview 3. Modern Methods of Appraising Performance 4. Appraisal Based on Key Performance Areas 5. Exploring Bell Curve Approach in Appraisal 6. Competency Mapping to Enhance Performance 7. Communication Skills?An Art to Learn 8. Motivation?An Effective Tool 9. Leadership?An Essential Quality 10. Job Relates to Performance 11. Appraising Performance and Counselling 12. Emotional Bias?A Killer to Appraisal 13. Conflict Affects the Performance 14. New Trends in Training and Development 15. Recession?A Myth or Reality 16. Compensation as Offshoot of Performance 17. Correlating Compensation with Performance 18. Writs?The Last Resort to Seek Justice 19. Effect of HRM Practices on MNC?s Performance Index Printed Pages: 416. Seller Inventory # 53881

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David Meerman Scott

Published by John Wiley Sons Inc, United States (2016)

ISBN 10: 1119272424 ISBN 13: 9781119272427

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About this Item: John Wiley Sons Inc, United States, 2016. Paperback. Condition: New. Revised, Expanded. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. The essential roadmap for the new realities of selling when buyers are in charge Sales and service are being radically redefined by the biggest communications revolution in human history. Today buyers are in charge! There is no more selling there is only buying. When potential customers have near perfect information on the web, it means salespeople must transform from authority to consultant, product narratives must tell a story, and businesses must be agile enough to respond before opportunity is lost. The New Rules of Sales and Service demystifies the new digital commercial landscape and shows you how to stay ahead of the pack. Companies large and small are revolutionizing the way business gets done, and this book takes you inside the new methods and strategies that are critical to success in the modern market. Real-world examples illustrate the new marketplace in action, and demonstrate the brilliant utility of taking a new look at your customer and your business. This new edition has been updated to reflect the current reality of this rapidly-evolving sphere, with fresh strategies, new tools, and new stories. Whether you re an independent contractor, a multi-national corporation, a start-up, or a nonprofit, this book is your essential guide to navigating the new digital marketplace. David Meerman Scott provides up-to-the-minute analysis of the current state of the digital commercial landscape, plus expert guidance toward the concepts, strategies, and tools that every business needs now. Among the topics covered in detail: * Why the old rules of sales and service no longer work in an always-on world * The new sales cycle and how informative Web content drives the buying process * Providing agile, real-time sales and service 24/7 without letting it rule your life * The importance of defining and understanding the buyer personas * How agile customer service retains existing clients and expands new business * Why content-rich websites motivate interest, establish authority, and drive sales * How social media is transforming the role of salesperson into valued consultant Because buyers are better informed, and come armed with more choices and opportunities than ever before, everything about sales has changed. Salespeople must adapt because the digital economy has turned the old model on its head, and those who don t keep up will be left behind. The New Rules of Sales and Service is required reading for anyone wanting to stay ahead of the game and grow business now. Seller Inventory # BTE9781119272427

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Shel Holtz

Published by PHI Learning 0

ISBN 10: 8120332660 ISBN 13: 9788120332669

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About this Item: PHI Learning 0. Hardcover. Condition: New. First edition. Communicating effectively with the employees can increase their morale, productivity, performance and workforce retention. The companies that do so perform better in many ways that count. This book defines the three primary results a company should achieve through every employee communication. It shows how it can use the traditional and online tools to develop an internal communications program that will help to : Communicate change Align all business correspondence with the corporate message Deliver news?even bad news?openly and sensitively Continually measure the effectiveness of your communications Set standards in the four major communications areas: human resources, business-related, legal and informal Corporate Conversations is an essential guidebook to managing internal communication and using it to attain total business success. CONTENTS: Preface Acknowledgments Chapter 1 GETTING EMPLOYEES ON THE SAME PAGE Chapter 2 WHAT WE KNOW ABOUT EMPLOYEES Chapter 3 TYPES OF EMPLOYEE COMMUNICATIONS Chapter 4 COMMUNICATIONS PLANNING Chapter 5 TRADITIONAL COMMUNICATION TOOLS Chapter 6 ONLINE COMMUNICATION TOOLS Chapter 7 ONGOING COMMUNICATION Chapter 8 COMMUNICATING BAD NEWS Chapter 9 COMMUNICATING CHANGE Chapter 10 MANAGING COMMUNICATION OVERLOAD Chapter 11 ORGANIZING, BUDGETING, AND USING YOUR INTERNAL COMMUNICATIONS DEPARTMENT Chapter 12 ENHANCING EMPLOYEE-TO-EMPLOYEE COMMUNICATION Chapter 13 MEASURING THE VALUE OF INTERNAL COMMUNICATION Appendix A: Messaging Policies Appendix B: Selected Communications Resources Index Printed Pages: 304. Seller Inventory # 11010

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Unknown Author

Published by Forgotten Books (2018)

ISBN 10: 1331094070 ISBN 13: 9781331094074

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About this Item: Forgotten Books, 2018. Paperback. Condition: New. Language: English . Brand New Book ***** Print on Demand *****. Excerpt from The Transactions of the Medico-Chirurgical Society of Edinburgh, Vol. 7: Session 1887-88 That work, as hitherto, embraces the communication of Original Papers; the exhibition of Patients, illustrating rare and interesting forms of disease; and the exhibition of Pathological and other specimens, so essential to the proper understanding of the morbid changes which take place in the human body. About the Publisher Forgotten Books publishes hundreds of thousands of rare and classic books. Find more at This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works. Seller Inventory # AAV9781331094074

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DeVito, Joseph A.

Published by Pearson

ISBN 10: 020568808X ISBN 13: 9780205688081

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About this Item: Pearson. PAPERBACK. Condition: New. 020568808X Examination copy. Your book ships within 24 hours or next business day. Seller Inventory # SKU0038846

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Harold Koontz,Heinz Wittenbrink

Published by Tata McGraw-Hill Education Pvt. Ltd (2012)

ISBN 10: 1259005127 ISBN 13: 9781259005121

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About this Item: Tata McGraw-Hill Education Pvt. Ltd, 2012. Softcover. Condition: New. 5th or later edition. The ninth edition of this well known text continues to integrate theory with practice. As in the previous editions, the systems model serves as the framework and integrates five constituent management functions ? Planning, Organizing, Staffing, Leading, and Controlling. This new edition comes with a greater emphasis on leadership while retaining the international view of managing. The learner would find examples from top companies and renowned individuals which would not only help them deliberate upon but explore new vistas in management. TABLE OF CONTENTS: PART 1: The Basis of Global Management Theory and Practice 1. Management: Science, Theory, and Practice 2. Management and Society: The External Environment, Social Responsibility, and Ethics 3. Global, Comparative, and Quality Management PART 2: Planning 4. Essentials of Planning and Managing by Objectives 5. Strategies, Policies, and Planning Premises 6. Decision Making Part Closing: Major Principles or Guides for the Managerial Function of Planning PART 3: Organizing 7. The Nature of Organizing, Entrepreneuring, and Reengineering 8. Organization Structure: Departmentation 9. Line/Staff Authority, Empowerment, and Decentralization 10. Effective Organizing and Organization Culture Part Closing: Major Principles or Guides for the Managerial Function of Organizing PART 4: Staffing 11. Human Resource Management and Selection 12. Performance Appraisal and Career Strategy 13. Managing Change through Manager and Organization Development Part Closing: Major Principles or Guides for the Managerial Function of Staffing PART 5: Leading 14. Human Factors and Motivation 15. Leadership 16. Committees, Teams, and Group Decision Making 17. Communication Part Closing: Major Principles or Guides for the Managerial Function of Leading PART 6: Controlling 18. The System and Process of Controlling 19. Control Techniques and Information Technology 20. Productivity, Operations Management, and Total Quality Management Part Closing: Major Principles or Guides for the Managerial Functions of Controlling Printed Pages: 540. Seller Inventory # 70235

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Hudson Tuttle

Published by Forgotten Books

ISBN 10: 133043031X ISBN 13: 9781330430316

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About this Item: Forgotten Books. Paperback. Condition: New. This item is printed on demand. 352 pages. Dimensions: 9.0in. x 6.0in. x 0.7in.Excerpt from Arcana of Spiritualism: A Manual of Spiritual Science and PhilosophyIt has been suggested that this volume would be better understood if I gave my spiritual experience and method of writing. In complying, I exclude everything outside my psychic sensitiveness. That I was born in what was then a wilderness en the southern shores of lake Erie (Ohio, U. S. A. ), and for the early years of my life to the time I began to write for the superior intelligences had exceedingly limited social and educational advantages, may be of interest to the readers as showing how the communications transcended my own capabilities, and the education which came with its inspiration. No one can write of the vicissitudes, emotions, or thoughts of a medium as well as the medium himself. By the essential conditions of mediumship, he is sensitive and easily disturbed by antagonism. What to others would be a jest, to him becomes agonizing, and he is often disturbed by causes unknown by their subtlety. The voice of censure is unbearably harsh; a word of praise lifts his soul with unspeakable delight; he is a bundle of nerves, tense, sensitive to a breath, responding to a touch. These conditions are not of his seeking, but are thrust upon him, and he cannot cast them off. Like all human capabilities, sensitiveness is susceptible of culture, of intensification, and of being lost by neglect or abuse; of yielding unspeakable delight or pain. Hence, for the medium who has traversed this pathway to clearly present the conflicting impressions he experiences is difficult, but important data for the study of the phenomena may be thereby furnished. About the PublisherForgotten Books publishes hundreds of thousands of rare and classic books. Find more at www. forgottenbooks. comThis book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works. This item ships from La Vergne,TN. Paperback. Seller Inventory # 9781330430316

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S.A. Kelkar

Published by PHI Learning (2011)

ISBN 10: 8120342739 ISBN 13: 9788120342736

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About this Item: PHI Learning, 2011. Softcover. Condition: New. 3rd edition. This book, in its third edition, is aimed at emphasizing the fundamental concepts associated with IT Project Management from a balanced perspective of theory and practice. By presenting the information in an abstracted form, this text guides the students through all phases of project life cycle, i.e. initiation, planning, execution, monitoring and control, and closure. Besides such general management activities, this book compre-hensively deals with all critical dimensions of project such as scope, time, cost, quality, human resources, communication, risk, procure-ment, and integrations in order to enhance the reader?s understanding of technical competencies required in project management. NEW TO THIS EDITION : Incorporates all the changes brought about in PMBOK 2008 (Fourth Edition) and ISO9000:2008 Though the basic structure of this book remains the same, several chapters have been modified and reorganized according to the latest trends This book is well-suited for an academic course (one semester) on IT project management or for conducting an equivalent training programme for IT professionals. IT project managers, who are aspiring to get appropriate certification course based on PMBOK 2008 (Fourth Edition) from PMI, USA, will be greatly benefited by reading this book. Besides, this book will be equally useful for the software professionals who wish to grasp the essentials without attending a formal instructional course on the subject. CONTENTS: Preface ? Abbreviations 1. Project Management Backdrop 2. Quality and Quality Management Systems 3. Project Management Processes and PMIS 4. Pre-project Scenario 5. Project Initiation 6. Project Planning 7. Project Execution, Monitoring and Control 8. Project Closing and Beyond 9. Project Management Summary by Knowledge Areas Appendices A. IT Around Us B. Capacity Planning C. Software Development Orientation D. Estimation Techniques E. Quality Control F. Metrics and Measurements G. Configuration Management H. Human Resources Management I. Project Structure and Roles Suggested Reading Printed Pages: 864. Seller Inventory # 10920

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About this Item: Wiley, 2016. Condition: New. The essential roadmap for the new realities of selling when buyers are in charge Sales and service are being radically redefined by the biggest communications revolution in human history. Today buyers are in charge! There is no more 'selling' there is only buying. Num Pages: 304 pages. BIC Classification: KJMV7; KJS. Category: (P) Professional & Vocational. Dimension: 230 x 287 x 23. Weight in Grams: 366. . 2016. 1st Edition. Paperback. . . . . . Seller Inventory # V9781119272427

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