Title: complaints handling Theory and Practice (Understanding ISO10002: 2004 Quality management Customer satisfaction Guidelines for complaints handling within the organization) (Paperback)(Chinese Edition)
Publisher: Standards Press of China; 1 edition (June 1. 2005)
Publication Date: 2000
ISBN 10: 7506638096
ISBN 13: 9787506638098
Binding: Soft cover
Condition: New

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Language:Chinese.Soft cover.publisher:Standards Press of China; 1 edition (June 1. 2005).description:Paperback. Pages Number: 421 Publisher: China Standards Press of China; 1 edition (200

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