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The feasibility of setting up Information Technology-enabled Services: A case of Zimbabwe

Theo Tsokota

ISBN 10: 3843391254 / ISBN 13: 9783843391252
Published by LAP LAMBERT Academic Publishing, 2011
Condition: Good Soft cover
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Bibliographic Details

Title: The feasibility of setting up Information ...

Publisher: LAP LAMBERT Academic Publishing

Publication Date: 2011

Binding: Paperback

Book Condition: Good

About this title


The study was aimed at assessing the feasibility of setting a ITES/BPO proving hub in Zimbabwe as the 21St Century is being driven by advancement in trade in services which is making Information Technology a crucial aspect of development. The a multiple case study involving countries that have successfully exploited the opportunities provided ITES outsourcing were used. The study revealed that Zimbabwe has a strong human resources base which is both inside and outside the country and has a competitive advantage in terms of strategic location, and compares very well with other outsourcing destinations in terms of basic elements for the ITES/BPO outsourcing industry. However the country does not have a clear, well coordinated enabling policy environment to support ICT development and diffusion. Zimbabwe has basic infrastructure which is not fully developed to maximally exploit the opportunities provided.

About the Author:

Theo Tsokota graduated from Maastricht School of Management with MBA Management Information Systems in 2009.He obtained a Bsc. Honours in Information Systems from the Midlands State University Zimbabwe, where he is currently lecturing.

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