What Is Six Sigma Process Management?

Nichols, Michael, Hayler, Rowland

ISBN 10: 0071453415 / ISBN 13: 9780071453417

Published by McGraw-Hill Education, 2005

About this Item

Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 5867587-6

Bibliographic Details

Title: What Is Six Sigma Process Management?

Publisher: McGraw-Hill Education

Publication Date: 2005

Binding: Soft cover

Condition: Very Good

Edition: 1st Edition.

About this title

Synopsis:

Two leading experts reveal the key concepts and techniques behind Six Sigma Process Management

Six Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? explains the SSPM methodology, helping business leaders determine which efforts will most positively impact on their customers, employees, and shareholders. SSPM provides a system that guides leaders on what to improve first and how to establish a portfolio of the best improvement efforts in their business.

The book also offers:

• Insights on process management, including identifying critical customer process metrics
• Guidelines to improve customer satisfaction by identifying customer-seen failures
• Ways to enhance overall business improvement strategy
• Insights on how future SSPM developments can address modern business challenges

From the Back Cover:

A quick, easy-to-understand introduction

to making Six Sigma Process Management work for you

Six Sigma Process Management (SSPM) is a structured set of tools and techniques designed to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? demystifies the methodology, providing a concise, step-by-step description of its key concepts and helping you determine which improvement efforts will most positively impact your customers, employees, and shareholders.

Top Six Sigma practitioners Rowland Hayler and Michael Nichols present new, thought provokinginsights and perspectives on process management, revealing how to successfully implement an SSPM approach to address your specific business challenges. You'll see how to:

• Hone process management throughout your entire organization
• Dramatically improve customer retention and satisfaction
• Enhance your overall business improvement strategy
• Successfully manage your end-to-end processes on an ongoing basis
• Establish a portfolio of the best improvement efforts in your business

Complete with an inside look at future SSPM developments, What Is Six Sigma Process Management? is your one-stop guide to improved process maturity and operational performance.