MCDST 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

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9780619216023: MCDST 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
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Students will master the objectives for the new Microsoft Desktop Support Technician exam #70-272 using an approach created specifically for them. Their learning will be enhanced with extensive end-ofchapter exercises and hands-on projects with a free MeasureUp test preparation CD included with the text.

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With more than 20 years of computer experience with both small and large organizations, author Ron Carswell is a practically focused, proficient writer and successful instructor. Mr. Carswell is professor emeritus at San Antonio College, where he has instructed students in Microsoft Server Administration and other courses for numerous years. In addition to this book, Professor Carswell has authored or co-authored numerous successful books on Microsoft Windows and Microsoft Windows servers, Parallel Operating Systems with Windows XP and Linux,Virtual PC and Virtual Server, C++ and other related computing topics. His last text was Guide to Microsoft Private Cloud. Professor Carswell holds a BBA from the University of Texas and an MBA from Baylor University. He has also earned A+, Network+, CTT+, MCSA, MCSE, MCDST and MCITP certifications.

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