Beyond Total Quality Management: Toward The Emerging Paradigm - Hardcover

Bounds, Greg; Yorks, Lyle; Adams, Mel; Ranney, Gipsie

Hardcover

ISBN 10: 0070066787 ISBN 13: 9780070066786

Publisher: McGraw-Hill College, 1994

Synopsis

Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. The case studies exemplify the concepts in practice and give students a context for discussing the practical applications of TQM. While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical quality control. This well-balanced approach is based on sound research and consistently reinforces the crucial link between TQM and business strategy.

About this edition

• Publisher: McGraw-Hill College
• Publication date: 1994
• ISBN 10: 0070066787
• ISBN 13: 9780070066786
• Binding: Hardcover
• Number of pages: 832